Customer service is important because it sets a business apart from its competitors.
Good customer service can make people loyal to your brand, products and services for years to come. Customer Service representatives are the ones who have direct contact with the buyers, whos perception of the company and the product are shaped in part by their experience in dealing with that person. For this reason, many companies work hard to increase their customer satisfaction levels.
In fact, a recent study revealed that roughly half of customers say they would switch to a competitor after just one bad experience. In the case of more than one bad experience, the number rises to 80%!
As one of the biggest job sectors in the UK, the customer service industry gives anyone thinking about a career within it plenty of scope to grow as well as to achieve success.
Whether you’re seeking your first job role or planning a long-term career in customer service, it’s a given that problem solving is the bread and butter of the job. The art of solving problems quickly, successfully, and diplomatically is a vital skill in any workplace, and you’ll almost certainly perfect it in a customer service environment. This will set you on track for success, whichever career path you end up following.