JOB SEARCH
We are seeking customer focused, energetic individuals that care as passionately about delivering great customer service as we do. All our team are empowered to make decisions and ensure every customer is left feeling 100% happy with the service they have received.
Customer Service Consultant job specifications:
- Answer inbound telephone calls, respond to customer service emails and answer Live Chats to meet team service level agreement targets whilst delivering 100% Happiness to customers.
- Make outbound calls as required, either to reply to customers with queries, or to support targeted service campaigns as required.
- Respond to customer and client enquiries in a timely, courteous and helpful manner.
- Demonstrate the ability to troubleshoot and resolve issues using written communication.
- Manage multiple chat conversations at once while maintaining attention to detail and response quality.
- Deliver 100% Happiness whilst adhering to best practices to ensure every interaction considers cost efficiencies within the decision-making process
- Excellent communication skills both written and spoken.
- Ability to engage and motivate others through effective written communications
- Results driven, meeting or exceeding current KPI’s or targets.
- Effective in offering customers appropriate resolution whilst delivering 100% Happiness and supporting colleagues to do the same.
- Able to challenge processes and procedures to demonstrate better ways of working.
- Intermediate level of MS SharePoint, Excel, Word and Outlook.
- Ability to coach and mentor team members to increase knowledge and efficiency.
- Competent and knowledgeable with Elucid, Vocalcom and other in-house systems.
- Familiar with areas of Call Centre compliance including adherence to GDPR guidelines, and ensure that agents operate to required standards and requirements when talking to our customers.
- Communication skills - Email & Live Chat
Job Features
| Job Category | Customer Services |
| Salary | £24000 - £25000 |
| Working Hours | Full time |
| Contract Type | Temp - Perm |
| Job ID | // |
Are you an experienced Internal Account Manager who thrives on building strong client relationships and driving growth?
Our client, is an industry leader with a reputation for excellence, sustainability, and innovation, looking for an Internal Key Account Manager to join their team!
You’ll take the lead in managing one of their prestigious accounts, acting as a trusted advisor and industry expert. You’ll nurture relationships, anticipate client needs, and identify opportunities to add value — ensuring customer satisfaction while driving revenue and profitability.
What You’ll Be Doing as Internal Key Account Manager:
- Building and maintaining strong, strategic relationships with key client contacts
- Understanding customer goals and aligning solutions to meet their long-term plans
- Acting as a trusted consultant, offering insight and expertise across product ranges
- Managing budgets, setting growth targets, and driving account performance
- Collaborating with internal teams to ensure seamless delivery and customer excellence
- Reviewing pricing and negotiating improvements to maximise margins
- Proven experience in account management, internal sales, or customer relationship roles
- A confident communicator with excellent influencing skills
- Commercially astute and highly organised, with great attention to detail
- Proactive, adaptable, and thrives in evolving environment
- Proficient in Microsoft Office, CRM systems, and Excel
Job Features
| Job Category | Sales & Marketing |
| Salary | £35000 - £42000 |
| Working Hours | Full time |
| Contract Type | Permanent |
| Job ID | 1882/27 |
A prestigious Aerospace company based in Verwood is looking for a full time Machine Shop Estimator to join their team. Do you have industry experience within Aerospace and looking for a fantastic opportunity to join a growing company.
We are looking for a candidate with strong communications skills, strives in a fast-paced environment and able to handle multiple projects.
Key responsibilities of Machine Shop Estimator:
- Read detailed manufacturing drawings and produce machining manufacturing methods in-conjunction with customer specifications for turning, milling, grinding and the treatments of components.
- Produce detailed process sketches and technique sheets to aid manufacture if required.
- Communicate effectively with design and quality related disciplines to drive and resolve issues promptly to the benefit of the company.
- Be familiar with costing processes and compiling costs and quotations in a structured manner for customers.
- An appreciation and knowledge of Aerospace related materials and procurement processes is essential.
- An appreciation and knowledge of Aerospace and customer specific quality and specifications is necessary.
- An understanding of Heat treatment processing.
- Knowledge of finishing treatments and processing is essential to determine allowances for machining.
- An appreciation of Lean Technique adopting right first time and waste reduction would be an advantage.
- Must be fully conversant with Microsoft Office suite of tools, including Word, Excel.
- Knowledge of any production software such as MRP systems would be an advantage.
- An understanding or proven experience using Advanced Product Quality Planning (APQP), would be an advantage
- Proven use of tools such as Failure Modes and Effects Analysis (FMEA’s), and Control/quality Plans required.
- Must be able to demonstrate a flexible approach to ensure that departmental targets and goals are achieved.
Job Features
| Job Category | Office & Administration, Production |
| Salary | £50,000 |
| Working Hours | Mon – Thurs 7:30am – 4:30pm and Fri 7:30am |
| Contract Type | Permanent |
| Job ID | 2264/41 |
Our client a very established, secure and growing organisation are looking for Administrator (Transport) based in Nursling in Southampton
The benefits of the Administrator Transport includes:
- Upto 33 days holiday allowance,
- A share in the company profits paid monthly tax free
- The opportunity to become a trained Fire Marshall or First Aired (bonus applied)
- Staff discount on all stock
- Hybrid working after training period
- Assist in planning and optimising delivery routes to improve efficiency and reduce costs.
- Delivery Tracking & Customer Service Support:
- Communicate with the Customer Services team to provide real-time updates on delivery progress and resolve issues promptly.
- Maintain accurate driver logs, spreadsheets, and records of hours, vehicle allocations, and delivery performance.
- Help coordinate and conduct regular vehicle inspections; ensure all vehicle documentation and compliance records are complete and up to date.
- Proven experience in an administration role
- Logistics experience preferable
- Microsoft Excel skills (pivot tables, lookups, data analysis, reporting)
- Strong organisational and multitasking abilities
- Excellent communication skills
- High attention to detail and a pro active approach to problem solving
Job Features
| Job Category | Office & Administration |
| Salary | £26500 |
| Working Hours | Full time |
| Contract Type | Permanent |
| Job ID | 2200/8 |
Our client a very established, secure and growing organisation are looking for Customer Service Account Manager based in Nursling in Southampton
The benefits of the Customer Service Account Manager:
- Upto 33 days holiday allowance,
- A share in the company profits paid monthly tax free
- The opportunity to become a trained Fire Marshall or First Aired (bonus applied)
- Staff discount on all stock
- Hybrid working after training period
- Build long lasting relationships and grow business with existing customers
- Processing any customer claims and/or credits
- Answer incoming calls in a friendly and professional manner
- Manage your own email account
- Increase the percentage of exclusive brand sales within the territory
- Running reports and extracting sales and account data
- Any other duties as requested by your manager
- Experience in customer services is essential
- Excellent verbal and written skills
- A confident telephone manner
- Use of the Microsoft Office suite of programs
- The ability to work under pressure and to meet strict deadlines
- Strong organisation skills and attention to detail
- Ability to handle challenging calls and a fast paced environment
Job Features
| Job Category | Customer Services |
| Salary | £26500 |
| Working Hours | Full Time |
| Contract Type | Permanent |
| Job ID | 2200/7 |
Our client a very established, secure and growing organisation are looking for a credit control clerk ledger clerk based in Nursling in Southampton
The benefits of the Credit Control Clerk include:
- Up to 33 days holiday allowance,
- A share in the company profits paid monthly tax free
- The opportunity to become a trained Fire Marshall or First Aired (bonus applied)
- Staff discount on all stock
- Hybrid working after training period
- Post and allocate payments to customer accounts accurately and reconcile accounts where required
- Process credit account applications including obtaining credit reports/searches
- Monitor and review customer credit limits
- Ensure that the company credit policy is adhered to by the sales team
- Contact customers for overdue payments via telephone, letter and email
- Keep customer notes updated and resolve customer queries quickly
- Any other duties in line with your job role
- Previous experience in credit control, accounts receivable or a similar finance role
- Excellent communication skills both written and verbal
- Excellent numeracy skills
- Confident use of the Microsoft Office suite of programs
- The ability to work as part of a team and on your own initiative
- Strong organisational skills and attention to detail
Job Features
| Job Category | Accounting & Finance |
| Salary | £27000 |
| Working Hours | Full time |
| Contract Type | Permanent |
| Job ID | 2200/6 |
Our client is a leading manufacturer of high-performance network connectivity solutions with a commitment to innovation, quality, and delivering exceptional service.
In response to the rising global demand for high-performance networking solutions, our client has experienced significant growth in recent years and now require a new addition to their team.
Due to a recent move to a larger facility that enables them to better serve their customers and partners worldwide they are now embarking on an exciting new chapter.
Because of this, they are on the hunt for a driven Technical Sales Executive to help them expand their reach across industrial distributors and manufacturers.
If you’re technically curious, commercially sharp, and have a passion for network or computer hardware, this is your chance to make an impact in a rapidly evolving sector.
What You’ll Do as a Technical Sales Executive
- Proactively build and grow relationships with new and existing industrial clients
- Generate and qualify leads through research, outreach, and cold calling
- Respond to inbound enquiries, prepare quotes, and follow up with prospects
- Process orders and deliver outstanding customer support
- Present tailored solutions that meet each client’s technical and commercial needs
- Manage your sales pipeline through Salesforce or MS Business Central
- Experience in technical or hardware sales (networking, computing, or similar)
- A naturally curious and solution-focused mindset
- Strong communication and relationship-building skills
- Self-motivated with a drive to hit and exceed targets
- Be part of a growing, innovative tech manufacturer with global reach
- Collaborative, hands-on culture where your ideas matter
- Real opportunities for career progression and earning potential
Job Features
| Job Category | Sales & Marketing |
| Salary | £25000 - £35000 |
| Working Hours | Full time |
| Contract Type | Permanent |
| Job ID | 3106/14 |
The Work Shop are delighted to be recruiting for a Trainee or Experienced Plastic Fabricator for a well-established client based in a rural location based on the outskirts of Romsey. Candidates must hold a driving license due to location.
The client is offering an exciting opportunity for a Plastic Fabricator to join the team and is open to entry level applications. The salary will range from £29,208 to £35,620 per annum dependent on experience plus bonus and the hours are 7.00 - 5.00 Monday to Thursday with a 1.00 pm finish on Fridays.
The Plastic Fabricator will be expected be able to learn and understand the following techniques:
- Working from engineering drawings to construct plastic pipe assemblies, tanks and vessels
- Read and interpret engineering drawings, specifications and production work orders
- Create and use templates and jigs
- Fabricate, assemble, form, reshape, rework and repair plastic products
- Mark out sheets and pipes using measuring and marking instruments
- Construct pipe spools, tanks and vessels using various cutting, drilling and bending tools including: power saws, routers, planes, sanders, knives, scrapers and bending devices
- Use plastic welding equipment to manufacture and construct fabricated items
- Understand plastics and bonding techniques using specialist precision tools and equipment
- Cut and prepare pipes, fittings and sheets for welding
- Assemble plastic components by using various welding and jointing techniques
- Carry out weld testing and inspection
- Good awareness of using hand tools and hand power tools and able to learn to operate workshop tools and equipment.
- Interpret engineering drawings and accurately measure and mark out components for fabrication.
- Able to apply common sense and understanding to carry out instructions
- Good oral and written communication skills
- Manual dexterity and good eyesight are essential
- Accurate and methodical with a hardworking attitude
- Mechanical aptitude and interest in working in an engineering environment
- Precision measuring tools
- Pillar drills, grinders and sanders
- Table, pipe and wall saws
- Pipe benders and forming tools
- Hot air and propane gas torches
- Fork truck and overhead crane
Job Features
| Job Category | Construction |
| Salary | £29,208 - £35,620 |
| Working Hours | Full time |
| Contract Type | Permanent |
| Job ID | 4993/19 |
Full Time, Temporary
Romsey
Posted 2 months ago
Temporary Inbound Sales Executive - £12.21 per hour
We are pleased to be working with a friendly and established company based in Romsey which is looking for a Temporary Inbound Sales Advisor with expected assignment date to end on Friday 12 December 2025, depending on business demands.
This role will involve providing customers with help via inbound telephone calls to sell a range of seasonal gifts. Full training and support will be provided and the hours will be 10:00 - 17:00 Monday to Friday.
- Duties of the Temporary Inbound Sales Advisor
- Answering incoming calls from customers and process orders
- Up-sell additional products relevant to what the customer is already buying
- Ensure the sale is processed correctly through the system
- Provide product knowledge where necessary
- Confident and able to communicate effectively
- Target and results driven and able to close a sale
- Work as part of a team, support colleagues and promote a positive team spirit
- Passion for people and customer service
- Good IT skills including use of e-mail and Microsoft products
- Punctual and reliable with a positive attitude
Job Features
| Job Category | Sales & Marketing |
| Salary | £12.21 p/h |
| Working Hours | Full time |
| Contract Type | Temporary |
| Job ID | 2356/87 |
