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We are looking for a Client Relationship Manager (Subject Matter Expert) to act as an industry expert within various product ranges, offering consultancy and expertise as a way of adding value to the client. The purpose of the Client Relationship Manager role is to grow accounts in both revenue and profitability through a diverse range of activities and developing relationships with both customers and suppliers.   Job title: Client Relationship Manager (Subject Matter Expert) Hours: 40 hours per week Location: Poole head office Holiday: 30 days paid (inc. Bank holidays)   What you will be doing as a Client Relationship Manager:

• Manage and develop relationships with key luxury brand accounts, acting as the primary point of contact
• Drive sales performance while maintaining a clear focus on profitability and margin optimisation
• Analyse commercial performance, including pricing strategies, cost structures, and revenue streams
• Identify opportunities for growth within existing accounts and support new business development initiatives
• Deliver a premium, personalised customer experience aligned with luxury brand expectations
• Collaborate with internal teams (sales, marketing, operations) to ensure seamless service delivery
• Monitor market trends and competitor activity to inform strategic decisions
• Prepare regular performance reports, forecasts, and account plans

Commercial & Financial Focus

• Maintain strong awareness of margins, ensuring all activities contribute to sustainable profitability
• Balance client satisfaction with commercial objectives, making informed decisions on pricing and negotiations
• Track KPIs related to revenue, margin, and client retention

Customer Service Excellence

• Provide a high-touch, tailored service experience to all clients
• Anticipate client needs and proactively resolve issues
• Uphold brand values and ensure consistency across all client interactions
• Build long-term partnerships based on trust, service quality, and results

  Skills & experience needed as a Client Relationship Manager

• Proven experience in account management, preferably within luxury, premium retail, or related sectors
• Strong commercial acumen with experience managing margins and financial performance
• Exceptional communication and relationship-building skills
• Customer-centric approach with a passion for delivering outstanding service
• Analytical mindset with the ability to interpret data and drive strategic decisions
• Highly organised with strong attention to detail

  Who the client is They are a fast paced, forward thinking cruise product solutions provider with a mission to help operators deliver unforgettable journeys. Their work improves life on board for guests and crew by streamlining the entire hotel and technical supplies lifecycle. We bring consistency, reliability and pride to every part of our partnerships, achieving more than 99 percent on-time in-full delivery across more than 30 ports and six continents across the globe.   Who you are You are a highly knowledgeable and experienced subject matter expert who is passionate about driving excellence and innovation within your field. The ideal candidate will be able to build strong, trust-based relationships with customers and demonstrate strong communication skills. You are someone that identifies opportunities to grow revenue upselling, cross selling expanding on existing multiple accounts along with product sourcing. You will have a strong understanding of IT systems and Excel. You will be someone that is driven and enthusiastic about working in a fast-paced environment.   If you have previous experience in key account management or a similar role within the luxury products and goods industry, we look forward to hearing from you.   Client relationship manager, account manager, subject matter expert, CRM, Poole, account management

We are pleased to be working with an established company based in Southampton who are looking to recruit a Compliance Officer to join their friendly team. This role is responsible for ensuring the business achieves and sustains compliance with BRC Food Safety and ISO standards.   Key Responsibilities of Compliance Officer:

• Ensure full compliance with relevant legislation and industry standards
• Plan, conduct, and manage internal and external audits
• Maintain documentation, policies, and procedures in line with best practice
• Liaise with regulatory bodies and external auditors

  Ideal Compliance Officer:

• Proven experience in a compliance role.
• Strong working knowledge of BRC standards and ISO frameworks
• Experience managing audits and certification processes

Desirable:

• Lead Auditor qualification (ISO or BRC)

  *This role can be available as either a full time or part time opportunity* Our client offers a competitive salary with a great benefits package. The company offer opportunity for development with a supportive and collaborative working environment. If this role seems like to good fit for you, please apply now and get in touch!   IOSH, ISO90001, Compliance, Audit, Manufacturing, Food Production, BRC, Southampton

We are pleased to be working with an established company based in Southampton who are looking to recruit a Health and Safety Officer to join their friendly team. This role is responsible for ensuring the business maintains the highest standards of health & safety.   Key Responsibilities of Health & Safety Officer:

• Manage and continuously improve the company’s Health & Safety systems and culture.
• Investigate incidents, identify root causes, and implement corrective actions.
• Deliver training and guidance to staff on H&S and compliance matters.

  Ideal Health & Safety Officer:

• Proven experience in a Health & Safety
• NEBOSH qualification (or equivalent) preferred

  Our client offers a competitive salary with a great benefits package. The company offer opportunity for development with a supportive and collaborative working environment. If this role seems like to good fit for you, please apply now and get in touch!   NEBOSH, Health and Safety, Southampton, Food Production, Manufacturing, coordinator, officer, manager

Our client is the UK market leader for the processing and sale of IBAA (Incinerator Bottom Ash Aggregate), offering the Construction and Civil Engineering sector a sustainable alternative to natural aggregates.   We are looking for individuals who enjoy working outdoors, are physically fit, and are able to work safely as part of a team, preferably with NPORS for wheeled loader and 360. Mechanical plant knowledge of screeners and crushers would be an advantage. Successful candidates will be expected to contribute improvement ideas and actively participate in Health and Safety meetings.   Role responsibilities of the Plant Operator:

• Plant patrol, ensuring free flow of material through the processing plants and aiding metal recoveries.
• Mechanical maintenance and Operation of Mobile plant set-up.
• Trouble shooting operational challenges
• Loading Tippers and Metals Lorries
• Ensuring a clean and tidy site is maintained throughout the working day.
• Processing plant inspections, general maintenance, and housekeeping duties.
• Working as part of the team in all areas of the site.
• Reporting any safety concerns to the site management team.
• Wheeled loader and 360 operation on stockpiles at height
• Participation in site Health and Safety meetings.

  Working as part of a team processing IBA to aid in the recovery of ferrous and non-ferrous metals through the operation of mobile processing plant. (Screeners, magnets, crushers, metal sorting ) Due to the nature of the magnetic equipment anyone with a Pace maker or metal pins or joints would not be suitable for the role due to safety reasons.   Plant Operator Ringwood BH24 Monday - Friday 6am - 5pm 2x Saturdays per month Pay per hour £14.71 - £17.50 DOE

We’re looking for an experienced Account Manager to join our clients modern office-based Sales team in Poole.   What you will be doing as an Account Manager:

• Proactively schedule and complete agreed volume of outbound customer calls per day.
• Making appointments for BDM ensuring that all open opportunities are completely up to date and recorded in CRM.
• Manage requests for quotes and follow up as required, engaging other departments to ensure accuracy of information (inc. Stock availability, delivery schedules, pricing etc).
• Document all customer interactions on CRM system, including calls, emails, tasks, projects, opportunities. Ensuring that information inputs are accurate and up to date.
• Research and understand product availability, actively engaging with category management, fulfilment and operations teams.
• Keep track of NPS scores, seeking customer feedback as a means to identify areas for improvement.
• Research and stay up to date on industry trends relating to customer group, suggest product ranges that may be of interest.
• Management of customer complaints in a professional and timely manner, documenting resolution steps, reporting internally and appropriately with the customer.
• Maintain an in-depth knowledge of customer accounts; tracking any changes in personnel, decision makers, key contacts or potential changes in business circumstances.
• Proficiently utilise CRM and ERP systems to highlight opportunities for account growth.
• Schedule customer account reviews with BDM and Sales Support.
• Document and follow all processes specific to customer accounts (update as required). Ensuring any ‘special’ processes are clearly highlighted and adhered to
• Utilise company systems to draw and interrogate the data to provide customer with meaningful commentary.
• Follow Tower processes and procedures to support efficient and effective working with shared service functions (ie. Finance, Marketing, Procurement).

  Who you are You have a proactive mindset that always seeks to be one step ahead of customer needs. Your tenacity shines through in your approach to customer management, demonstrating a relentless drive to achieve the best outcomes. You excel at building solid relationships at all levels, fostering trust and collaboration. As a self-starter, you effectively manage your own workload and operate unsupervised, ensuring tasks are completed efficiently. Your communication skills are top-notch, allowing you to convey information professionally both in writing and verbally. An energetic team player, you appreciate the value of working together and supporting colleagues, contributing to a positive and productive work environment.   Skills & Experience of the Account Manager:

• B2B or B2C Experience.
• Comfortable selling via phone and in virtual meetings with both existing and prospective customers.
• Commercial Acumen (ability to analyse and interpret data leading to additional business opportunities and wins).
• Appetite to develop both product and industry knowledge.
• Ability to build strong relationships with both customers and colleagues.
• Negotiation and persuasion skills to ensure win/win situations are achieved every time.

  What’s in it for you as our Account Manager:

• Monthly profit share bonus scheme
• Holiday buy-back scheme
• Company sick pay
• Free onsite parking
• Cycle to Work scheme
• Subsidised workplace massage
• 'Giveback Days’ with food cooked onsite by the Management Team, Unlimited ‘tuck shop’ snacks and Free lunch every Friday
• Employee assistance programme (EAP)

  Account Manager Poole BH12 Salary: £30,000 to £31,500 Hours: 40 hours per week - Monday to Friday

We are currently recruiting on behalf of our client in Romsey for a Temporary Project Coordinator for an initial period of approximately two months, with the potential for extension.   The Temporary Project Coordinator role will primarily involve coordinating multiple projects with varying deadlines and providing assistance to a range of senior managers with diary management and co-ordination support.   Main duties of the Temporary Project Coordinator:

• Manage logistics for project and event delivery, including scheduling, travel, accommodation, visa applications, and ensuring compliance with a focus on client coordination.
• Book and ensure clients have necessary resources for sessions, coordinating with the analytics team for timely delivery.
• Oversee the preparation, sending, and return of products, ensuring timely delivery of materials.
• Manage printing requirements with external providers and coordinate postal/courier services for on-time delivery.
• Coordinate individual assessments, track completions, and manage the distribution of reports.
• Handle monthly expense submissions, assign project codes, respond to finance queries, and ensure the accurate capture of client information to avoid invoicing issues.
• Manage incoming phone and email queries, ensuring timely responses and maintaining accurate, up-to-date records.

  Key competences of the Temporary Project Coordinator:

• Confident and highly motivated individual with project management and administrative experience
• Meticulous attention to detail and commitment to accuracy
• Adaptability to work at a fast-paced environment and solve problems proactively
• Exceptional organisation, time management, and prioritisation abilities
• Excellent written and verbal communication skills, adept at handling client data and interactions at all levels
• Ability to effectively handle last-minute changes and meet tight deadlines
• Highly Proficient in Microsoft Office software and conferencing platforms

  Further details about the Temporary Project Coordinator role Duration: Approximately 2 months £15 per hour DOE Hours: Full-time, 37.5 hours per week (9:00am – 5:30pm) Location: Office-based at the Romsey office

We are currently recruiting on behalf of our client in Romsey for a Personal Assistant to provide support to the CEO and wider leadership team. This is a highly integrated role that combines executive support and operational coordination. Working closely with senior leadership, the PA to CEO will play a key role in ensuring priorities remain aligned, communication flows effectively, and day-to-day business operations run smoothly. This is an excellent opportunity for someone who is commercially aware, solutions-focused, and confident managing multiple responsibilities with professionalism and discretion.   Key Responsibilities of the PA to CEO

• Manage the CEO’s diary, scheduling, travel arrangements, and day-to-day priorities
• Coordinate meetings, prepare agendas and briefing documents, and track follow-up actions
• Act as a central point of communication between the CEO, leadership team, and external stakeholders
• Manage confidential correspondence and ensure information is handled with discretion
• Support operational coordination across the business to maintain workflow and delivery timelines
• Identify and resolve operational challenges proactively before escalation is required
• Build strong working relationships across teams to support collaboration and business efficiency

  Key Competencies of the PA to CEO

• Strong experience providing PA or Executive Assistant support to senior leadership
• Excellent organisational skills with the ability to manage multiple priorities effectively
• Professional communication and stakeholder management skills
• High level of discretion and ability to handle sensitive information confidentially
• Proactive and solutions-oriented approach to problem-solving
• Strong attention to detail with excellent time management capabilities
• Proficiency in Microsoft Office and other business administration systems

  Employment Type: Permanent Hours: Full-time, 37.5 hours per week Working Pattern: Predominantly office-based — candidates must be within comfortable commuting distance of Romsey, Hampshire. Following a successful probation period, some home working flexibility (2–3 days per week) may be available.   If you would like to hear more about this exciting opportunity and make your mark in a fast-paced, supportive, and growing business, please APPLY NOW!

Our prestigious client based in Poole is looking for an Internal Sales Manager to join their busy office-based team. The Internal Sales Manager is responsible for leading, coaching and developing the SME (Subject Matter Expert) team to generate revenue, manage pipelines and achieve performance targets, setting KPIs, improving conversion rates and implementing sales strategies for the Cruise division.  

• Internal Sales Manager
• Salary: up to £80,000
• Contract type: Permanent
• Hours: 40 hours per week
• Location: Office based

  Key Responsibilities of the Internal Sales Manager:

• Execute sales plans by managing existing customer accounts, nurturing new opportunities within accounts managed by SMEs.
• Provide ongoing training and professional development for SME team and manage all people related aspects of the SME team, including recruitment and performance management.
• Set and track sales targets, produce reports, and conduct monthly forecasts.
• Support business development initiatives through development of strong relationships with existing customers.
• Monitor and analyse key performance indicators (KPIs) to measure team effectiveness and productivity.
• Use data to identify opportunities for improvement and to enhance the sales pipeline.
• Collaborate with Procurement to ensure timely product sourcing in response to clients’ requests and use this information to anticipate future needs.
• Take lead on core product range pricing, working closely with procurement to maintain best profit margin.
• Liaise with internal departments, such as operations and internal account support teams to ensure customer expectations are met.
• Ensure adherence to sales, finance, and legal compliance, policies and procedures.
• Manage tender and RFP process.
• Implement training and development programs to upskill the SME team.
• Contribute to digital sales transformation initiatives to enhance efficiency, reach and company image.
• Ensure that the Pipeline is kept up to date at all times and opportunities are reported accurately.
• Instil pipeline discipline around SMART next steps, accurate values and close dates and adhering to gateway sign offs.

  Skills and Experience of the Internal Sales Manager:

• Proven sales management experience, ideally in an inside sales environment.
• Demonstrable understanding of sales techniques, lead generation and closing strategies.
• Strong leadership, team management, coaching and motivational skills.
• Analytical and organisational skills with the ability to analyse metrics to improve performance.
• Experience in a B2B sales environment, particularly within leisure, retail and/or hospitality industry preferred.
• Familiarity with data analysis and reporting tools for monitoring sales performance.
• Experience in managing customer relationships and ensuring customer satisfaction (NPS).
• Proficiency in CRM/ERP software and Microsoft Office Suite.
• Track record of improving conversion rates and time to close metrics.

  Personal Attributes of the Internal Sales Manager:

• Excellent interpersonal and communication skills.
• Analytical mindset with the ability to use sales metrics to drive decisions and improvements.
• Exceptional communication, negotiation, and problem-solving skills.
• Ability to thrive in a fast-paced, target-driven environment.
• Collaborative approach to relationship management with internal and external stakeholders.
• Energetic and engaging personality with a consultative approach to team management.
• Someone who is not afraid of courageous conversations and following up.

  If this sounds like the role for you, or if you’d just like to know a bit more… apply now!   Sales Manager, Management, SME, Internal Sales

A specialist supplier and installer of fire door products, providing service nationwide to residential care, social housing and retirement living sectors.   This is an exciting opportunity to work alongside the company owner building a successful sales team and further growing the business. Do you have experience managing a small team, and looking for a varied role offering product training and development?   The ideal candidate will have a strong background in sales & business development.   Responsibilities of the Sales & Business Manager:

• Building and managing a small sales team
• Developing business opportunities through extensive database and warm leads
• Offering advice on products and services
• Providing quotations and invoices
• Liaising with sub-contractors
• General office management
• Occasional visits to site
• Attending trade shows

  Key Skills and requirements of the Sales & Business Manager:

• Experience managing a small team
• Composed and confident telephone manner
• Strong oral and written communication skills
• Dynamic, self-motivated with a professional manner and strong work ethic
• A ‘can-do’ attitude and the ability to work independently and on own initiative
• Ability to adopt our consultative selling approach and 'help customers to buy’
• Proficient in Excel, Word and Outlook with experience of CRM database
• Interest or experience in our core markets an advantage but not essential

  Sales & Business Manager Ferndown BH21 Monday - Friday 8.30am-5pm Salary £35k-£40k DOE