JOB SEARCH
We are pleased to be working with a friendly and established company based in Romsey which is looking for Customer Service Advisors. This role is an excellent temporary to permanent opportunity.
As a Customer Service Advisor, you will respond to contact made from existing customers, regarding queries relating to a service or purchased product, via phone, email, webchat or post.
*Potential to work from home after completion of probation, however you must be available to come into the office when required (meetings, reviews training etc)*
Duties for the Customer Service Advisor:
- Deal with all incoming and follow up contact with customers who have an enquiry or service request, either by phone, email, webchat or post
- Handle and resolving customer complaints
- Chase customer orders, refunds, providing product information and all other customer service related help
- Consistently provide a strong level of customer service at all times, being knowledgeable and taking ownership to manage enquiries from investigation to resolution
- Increase customer satisfaction and loyalty by dealing with requests effectively and efficiently
- Supporting other departments in line with business requirements
- Have a previous customer service background in office, retail or hospitality environments
- Experience in complaint handling to ensure customer satisfaction
- Excellent telephone manner and strong communication skills
- Good IT skills including use of e-mail and Microsoft products
- Work as part of a team, support colleagues and promote a positive team spirit
- A-C Grade in English GCSE
Job Features
| Job Category | Customer Services |
| Salary | £26,624 + bonus |
| Working Hours | Full time |
| Contract Type | Temp - Perm |
| Job ID | 2356/97 |
We are looking for a Client Relationship Manager (Subject Matter Expert) to act as an industry expert within various product ranges, offering consultancy and expertise as a way of adding value to the client. The purpose of the role is to grow accounts in both revenue and profitability through a diverse range of activities and developing relationships with both customers and suppliers.
Job Role of Client Relationship Manager:
- Accountable for building and managing relationships with internal customers and external customers such as non-commercial relationships (hotel operations, health and safety, public health, housekeeping).
- Accountable for nurturing an account to ensure it grows to its full potential.
- Work closely with clients to ensure involvement with their strategic planning and how we can support.
- A good working knowledge of product creation & delivery, change control, product definition and change management processes.
- Excellent communication and interpersonal skills, with influencing and engagement skills
- Working closely with the internal account support to ensure customer expectations are met and products are delivered on time.
- Influence the direction of accounts you look and after and proactively engage with the client to decide on the appropriate range of products they require.
- Research sufficiently to enable you to act as the industry expert, thereby offering clients consultation on relevant products and processes.
- Proactively work with colleagues internally and with clients to improve the profitability of their accounts.
- Interrogate client accounts, conducting regular reviews of pricing and opportunities for margin growth and price increases.
- Source products in response to clients’ requests and use this information to anticipate future needs.
- Ability to calmly deal with client queries and concerns with high levels of professionalism and creatively, providing solutions to their problems.
- B2B or B2C sales and customer management experience
- Experience within the leisure, retail and/or hospitality industry preferred.
- Demonstrable experience building and developing profitable long term customer relationships
- Strong commercial acumen (ability to analyse and interpret data leading to additional business opportunities and wins)
- Appetite to develop both product and industry knowledge
- Ability to build strong relationships with both customers and colleagues
- Modern open plan office
- Monthly profit share bonus scheme
- Holiday buy-back scheme
- Company sick pay
- Free onsite parking
- Perks at Work scheme
- Tuck shop’ snacks
- Free lunch every Friday
- Cycle to Work scheme
- Complementary Birthday vouchers
- Subsidised workplace massage
- Eye care vouchers
- Employee Assistance Programme (EAP)
- Company social and corporate events
Job Features
| Job Category | Customer Services |
| Salary | £35,000 - £45,000 |
| Working Hours | Full Time |
| Contract Type | Permanent |
| Job ID | 1882/32 |
Our prestigious client based in modern spacious offices in Poole is looking for a Credit Controller to join the busy office-based Finance team. This is initially for a 3-month short term contract with the potential to go permanent.
Purpose of Credit Controller role:
Effectively manage and control debts. Responsible for collecting invoices and ensure that credit given to customers is monitored whilst providing excellent customer service.
Job Responsibilities for Credit Controller:
- Act as a main point of contact for customer account queries
- Reconciliation, managing customer portals and integration
- Review new and existing accounts for creditworthiness, setting or suggesting appropriate terms and credit limits, considering previous history, credit agency and trade references and other relevant sources of information
- Effectively review, manage and collect customer accounts, prioritising to maximise cash flow whilst minimising risk exposure (bad debts)
- Resolve invoice and payment queries promptly and efficiently
- Produce and distribute customer statements of account.
- Produce and distribute customer overdue/reminder letters
- Produce and circulate weekly and ad hoc on stop, credit hold status and other reports.
- Proactive management of new accounts and high value invoices
- Build effective relationships with customers and internal contacts.
- Prepare month end consolidated invoices.
- Escalate significant issues/concerns as necessary
- Contract type: 3 Month Fixed Term – Potential to go Perm
- Hours: 40 hours per week / Office based
- Monday-Friday 8am-5pm
Job Features
| Job Category | Accounting & Finance |
| Salary | £29,000 - £35,000 |
| Working Hours | Full Time |
| Contract Type | 3 Month Contract |
| Job ID | 1882/35 |
We’re looking for an experienced Team Leader for the Account Support Team to join our clients office-based in Poole.
Our client is a fast-paced, forward-thinking global solutions provider who is redefining operational excellence for businesses. Famous for their fantastic customer service and for creating comprehensive solutions that help our customers stay ahead in an ever-changing world.
What you will be doing Account Support Team Leader:
The Team Leader is responsible for leading, coaching, motivating and managing the Internal Account Support team to deliver exceptional customer service
Duties of Account Support Team Leader:
Manage the Team
- Oversee and manage the productivity and performance of Internal Account Supports ensuring goals and targets are met consistently.
- Conduct monthly one-to-one meetings with team to provide feedback, address concerns, and offer support for professional development.
- Set clear performance expectations and provide constructive feedback to improve employee performance.
- Analyse productivity metrics and identify areas for improvement, implementing action plans accordingly.
- Manage complaints procedure, ensuring customer driven issue resolution.
- Manage inbox, effectively delegating tasks to team. Follow up to ensure tasks are achieved within agreed timeframe.
- Management of entire lifecycle of customer interactions, able to analyse root cause and apply fix.
- Manage and respond to delivery issues and queries received via email within the agreed Service Level Agreement (SLA) managed by the CRM.
- Work closely with the client relationship and warehouse operations teams to foster a culture of teamwork and a clear path for problem escalation.
- Foster a culture of engagement and motivation among team members, promoting a positive work environment.
- Provide coaching and mentorship to colleagues to enhance their skills and career growth.
- Analyse productivity metrics and identify areas for improvement, implementing action plans accordingly.
- Utilise ERP, CRM, and data management software to ensure accurate and timely order management.
- Handle customer inquiries over the phone in a professional and efficient manner.
- Maintain a comprehensive understanding of various order processing procedures and channels through which orders come into the business.
- Collaborate with internal teams to prevent order misses and ensure accurate order processing
- Develop and maintain a comprehensive understanding of the customer base, key contacts, and the cruise ship order fulfilment process.
- Work closely with the Purchasing team to ensure timely receipt of goods required for orders and demonstrate a strong understanding of business processes and supply chain management for efficient workload coordination.
- Monthly profit share bonus scheme
- Holiday buy-back scheme
- Company sick pay
- Free onsite parking
- Perks at Work scheme
- Unlimited ‘tuck shop’ snacks, free lunch every Friday and company social and corporate events
- Complementary Birthday vouchers
- Subsidised workplace massage
- Eye vouchers
- Employee assistance programme (EAP)
Job Features
| Job Category | Customer Services |
| Salary | £400000 - £45000 |
| Working Hours | Full time |
| Contract Type | Permanent |
| Job ID | 1882/34 |
Our client is looking for a Purchase Ledger Clerk to join a busy office-based Finance team in Poole
Purchase Ledger Clerk
Contract type: Permanent
Hours: 40 hours per week
Salary: Up to £35k - Negotiable
What you will be doing as Purchase Ledger Clerk:
- Reporting to the Finance Manager you will perform all routine purchase ledger administrative tasks accurately and efficiently.
- Organising, registering, matching and posting purchase ledger invoices in a timely manner and with a high degree of accuracy.
- Dealing with any issues arising, including corresponding with internal departments and external suppliers to obtain resolutions.
- Responding to supplier queries.
- Reconciling supplier statements to check for omissions/discrepancies.
- Compiling necessary information for payment runs for processing by Finance Manager.
- Assist in ensuring supplier payment terms, and where relevant early payment terms, are met.
- Reporting to management on issues encountered, status of invoice processing etc.
- All necessary scanning and shredding of documents/invoices/statements, remittance advices, statements etc. Kept up to date.
- Provide cover for other roles within the department as and where needed along with ad hoc duties that may arise
- Work with internal teams and suppliers for processing pre-payment and ad hoc requests
- Working with internal teams ensure that credit cards transactions are processed and kept up to date in a timely manner.
- Process internal company expense forms and file relevant backups in the appropriate location
- Monthly profit share bonus scheme
- Holiday buy-back scheme
- Company sick pay
- Free onsite parking
- Perks at Work scheme
- Unlimited ‘tuck shop’ snacks, free lunch every Friday and company social and corporate events
- Complementary Birthday vouchers
- Subsidised workplace massage
- Eye vouchers
- Employee assistance programme (EAP)
Job Features
| Job Category | Accounting & Finance |
| Salary | up to £35,000 |
| Working Hours | Full Time |
| Contract Type | Permanent |
| Job ID | 1882/33 |
The Work Shop are delighted to recruit for leading electrical power specialists based in the Belbins Business park, Romsey. For a temporary to permanent basis.
The Assembly Operative position comes with a variety of benefits once you go permanent including:
- Free on site parking
- 28 days holiday including bank holiday, growing every year of employment
- 3% pension scheme after three months of employment
- Private healthcare after one year of employment.
- 30 minute lunch as well as two 20 minute tea breaks
- Working individually or with other Assembly Operatives to assemble electrical products in accordance with company quality documentation and procedures.
- Operating equipment such as soldering irons, spot welders, heat guns and hot plates.
- Ensuring high standard of workmanship at all times.
- Always maintaining safe working practices according to the Health and Safety policy and procedures.
- Working in a clean, tidy, and organised manner.
- A good level of fitness is required for this role as individuals will be expected to spend long periods of time standing.
- Good working Knowledge of general Health and Safety
- Previous experience using work shop tools and equipment.
- Familiarity with desktop computer software (e.g Microsoft office applications)
Job Features
| Job Category | Production |
| Salary | £13.50 - £14.50 |
| Working Hours | Full Time |
| Contract Type | Temp - Perm |
| Job ID | 4860/5 |
We’re looking for an experienced Customer Account Support to join our clients office-based Sales team.
Location: Poole
Salary: £30,000 - £34,000 plus Bonus
Our client is a fast-paced, forward-thinking global solutions provider who is redefining operational excellence for businesses. Famous for their fantastic customer service and for creating comprehensive solutions that help their customers stay ahead in an ever-changing world.
Job Entails for Customer Account Support:
- Frontline Customer Support
- Managing and responding to delivery issues/queries
- Customer Order Management
- Management of Goods In
- Booking Transport to 3PL locations
- Preparing paperwork
- Basic Microsoft word skills will be required.
- Stock management at 3PL locations.
- Sign Off Authority
- Monthly profit share bonus scheme
- Holiday buy-back scheme
- Company sick pay
- Free onsite parking
- Perks at Work scheme
- Free lunch Fridays
- Birthday vouchers
- Subsidised workplace massage
- Eye care vouchers
- Employee assistance programme (EAP)
- Company social and corporate event
Job Features
| Job Category | Customer Services |
| Salary | £30,000 - £34,000 |
| Working Hours | Full Time |
| Contract Type | Permanent |
| Job ID | 1882/31 |
Our client is a market leader in their field, and they are looking for a hardworking, enthusiastic individual to join their warehouse/production team. Do you want to work for an innovative and versatile industrial company based in Ringwood that designs, develops and produces in-house offering a competitive salary?
Reporting to the Parts Manager the warehouse operative contributes actively to the smooth running and organisation of the Spare Parts Warehouse (inc. Yard) through the checking of all Goods In/Out processes maintaining a high level of accuracy and attention to detail.
Responsibilities of Warehouse Operative:
- Liaise with Parts Manager on all incoming/outgoing Parts deliveries/orders
- Ensures all Goods In are checked, accounted for and stored correctly in a timely manner
- Participate in the picking, packing and shipping of Dealer orders to schedule
- Ensures all Goods Out items are packed/secured correctly and safely
- Participate in maintaining accurate Stock Control
- Liaise directly with the Lead Warehouse Operative communicating any discrepancies accurately and immediately in conjunction with our Customs Bonded Warehouse’ regulations
- Participate in maintaining a tidy and safe working environment within the warehouse/office
- Forklift training will be provided.
- Attention to detail
- Literacy and numeracy
- Ability to meet physical demands of the job
- Able to self-motivate and motivate others
- Upbeat and energised
- Good communicator
- Flexible and willing to take on a variety of tasks
- Team Player
- Forklift licence (optional)
Job Features
| Job Category | Warehouse |
| Salary | £12.71 |
| Working Hours | Full Time |
| Contract Type | Temp - Perm |
| Job ID | 1552/23 |
We are seeking a dynamic and experienced Production Manager to lead the manufacturing operations, with a strong focus on lean principles, continuous improvement, and quality control . The ideal candidate will have a proven track record in managing production teams, optimising processes, and ensuring timely delivery of high-quality products to mainly domestic but some international markets.
Key Responsibilities of the Production Manager:
- Lead, motivate, and develop production teams to achieve operational targets.
- Conduct regular performance reviews and training initiatives.
- Oversee daily production activities to ensure efficiency, quality, and cost-effectiveness.
- Collaborate with planning and procurement teams to align production schedules with demand forecasts.
- Monitor KPIs and implement corrective actions where necessary.
- Lean Manufacturing & Process Improvement
- Champion lean manufacturing initiatives (5S, Kaizen, Six Sigma, etc.).
- Identify and eliminate waste, reduce downtime, and improve throughput.
- Manage production timelines to meet export requirements and international shipping schedules.
- Liaise with logistics, customs, and compliance teams to ensure smooth export operations.
- Ensure documentation and packaging meet international standards.
- Quality & Compliance
- Ensure adherence to ISO standards and other relevant quality systems.
- Work closely with operational teams to resolve production issues and maintain product integrity.
- Maintain compliance with health, safety, and environmental regulations.
- Proven experience (5+ years) in a production management role within a manufacturing environment.
- Understanding of lean manufacturing and continuous improvement methodologies.
- Experience managing export operations and international logistics
- Excellent leadership, communication, and problem-solving skills.
- Knowledge in ERP/manufacturing systems and/or production planning tools.
Job Features
| Job Category | Production |
| Salary | £30,000 - £40,000 |
| Working Hours | Full time |
| Contract Type | Permanent |
| Job ID | 6238/18 |
