We’re looking for an experienced Account Manager to join our clients modern office-based Sales team in Poole.

 

What you will be doing as an Account Manager:

• Proactively schedule and complete agreed volume of outbound customer calls per day.


• Making appointments for BDM ensuring that all open opportunities are completely up to date and recorded in CRM.


• Manage requests for quotes and follow up as required, engaging other departments to ensure accuracy of information (inc. Stock availability, delivery schedules, pricing etc).


• Document all customer interactions on CRM system, including calls, emails, tasks, projects, opportunities. Ensuring that information inputs are accurate and up to date.


• Research and understand product availability, actively engaging with category management, fulfilment and operations teams.


• Keep track of NPS scores, seeking customer feedback as a means to identify areas for improvement.


• Research and stay up to date on industry trends relating to customer group, suggest product ranges that may be of interest.


• Management of customer complaints in a professional and timely manner, documenting resolution steps, reporting internally and appropriately with the customer.


• Maintain an in-depth knowledge of customer accounts; tracking any changes in personnel, decision makers, key contacts or potential changes in business circumstances.


• Proficiently utilise CRM and ERP systems to highlight opportunities for account growth.


• Schedule customer account reviews with BDM and Sales Support.


• Document and follow all processes specific to customer accounts (update as required). Ensuring any ‘special’ processes are clearly highlighted and adhered to


• Utilise company systems to draw and interrogate the data to provide customer with meaningful commentary.


• Follow Tower processes and procedures to support efficient and effective working with shared service functions (ie. Finance, Marketing, Procurement).

 

Who you are

You have a proactive mindset that always seeks to be one step ahead of customer needs. Your tenacity shines through in your approach to customer management, demonstrating a relentless drive to achieve the best outcomes. You excel at building solid relationships at all levels, fostering trust and collaboration. As a self-starter, you effectively manage your own workload and operate unsupervised, ensuring tasks are completed efficiently. Your communication skills are top-notch, allowing you to convey information professionally both in writing and verbally. An energetic team player, you appreciate the value of working together and supporting colleagues, contributing to a positive and productive work environment.

 

Skills & Experience of the Account Manager:

• B2B or B2C Experience.


• Comfortable selling via phone and in virtual meetings with both existing and prospective customers.


• Commercial Acumen (ability to analyse and interpret data leading to additional business opportunities and wins).


• Appetite to develop both product and industry knowledge.


• Ability to build strong relationships with both customers and colleagues.


• Negotiation and persuasion skills to ensure win/win situations are achieved every time.

 

What’s in it for you as our Account Manager:

• Monthly profit share bonus scheme


• Holiday buy-back scheme


• Company sick pay


• Free onsite parking


• Cycle to Work scheme


• Subsidised workplace massage


• 'Giveback Days’ with food cooked onsite by the Management Team, Unlimited ‘tuck shop’ snacks and Free lunch every Friday


• Employee assistance programme (EAP)

 

Account Manager

Poole BH12

Salary: £30,000 to £31,500

Hours: 40 hours per week - Monday to Friday