JOB SEARCH
An excellent opportunity has just become available for a Customer Service Advisor to join an innovative and established business based in Southampton.
As a Customer Service Advisor, you will be the first point of contact for customers, ensuring all enquiries and orders are handled promptly and professionally.
Responsibilities of a Customer Service Advisor:
- Handle customer enquiries via telephone and email in a professional manner
- Process all customer orders and maintain accurate and up-to-date records
- Liaise with hauliers and carriers to obtain delivery updates and proofs of delivery
- Assist the internal Sales team with administrative duties and phone cover during peak times
- Carry out additional ad-hoc duties as required to support the business.
- Prior customer service experience, ideally within manufacturing
- Excellent written and verbal communication skills and ability to communicate effectively
- Computer literate, with confidence using spreadsheets and order processing systems with high levels of attention to detail and accuracy
- Strong organisational, prioritising and problem-solving skills
- Conscientious, self-motivated, and able to work independently
- Strong team-working skills, contributing positively to a collaborative environment
- Patient, polite, and assertive approach
Job Features
| Job Category | Customer Services |
| Salary | £28080 |
| Working Hours | Full Time |
| Contract Type | Permanent |
| Job ID | 779/23 |
Our prestigious client based in Poole are looking for an experienced Account Manager to join their office-based Sales team.
Job Title: Account Manager
Hours: 40 hours per week, 8-5pm Mon-Fri
Location: Poole
Salary: £31,500
What you will be doing as an Account Manager:
- Proactively schedule and complete agreed volume of outbound customer calls per day.
- Respond to customer email enquiries within agreed timeframe.
- Making appointments for BDM ensuring that all open opportunities are completely up to date and recorded in CRM.
- Manage requests for quotes and follow up as required, engaging other departments to ensure accuracy of information (inc. Stock availability, delivery schedules, pricing etc).
- Document all customer interactions on CRM system, including calls, emails, tasks, projects, opportunities. Ensuring that information inputs are accurate and up to date.
- Analyse each customers’ accounts to assess and identify opportunities to drive growth and profitability.
- Identify and sell existing or new whitespace products.
- Actively maintain positive client relationships through service delivery; anticipating needs and potential issues.
- Research and understand product availability, actively engaging with category management, fulfilment and operations teams.
- Keep track of NPS scores, seeking customer feedback as a means to identify areas for improvement.
- Research and stay up to date on industry trends relating to customer group, suggest product ranges that may be of interest.
- Management of customer complaints in a professional and timely manner, documenting resolution steps, reporting internally and appropriately with the customer.
- Create memorable service interactions at each customer touch point.
- Maintain an in-depth knowledge of customer accounts; tracking any changes in personnel, decision makers, key contacts or potential changes in business circumstances.
- Proficiently utilise CRM and ERP systems to highlight opportunities for account growth.
- Schedule customer account reviews with BDM and Sales Support.
- Document and follow all processes specific to customer accounts (update as required). Ensuring any ‘special’ processes are clearly highlighted and adhered to
- Utilise company systems to draw and interrogate the data to provide customer with meaningful commentary.
- Proactively work as part of the broader sales team and the sales shared service team to aid the development of business opportunities.
- Follow company processes and procedures to support efficient and effective working with shared service functions (ie. Finance, Marketing, Procurement).
- Adopt a ‘right first time’ approach to all actions and interactions.
- B2B or B2C Experience.
- Comfortable selling via phone and in virtual meetings with both existing and prospective customers.
- Commercial Acumen (ability to analyse and interpret data leading to additional business opportunities and wins).
- Appetite to develop both product and industry knowledge.
- Ability to build strong relationships with both customers and colleagues.
- Negotiation and persuasion skills to ensure win/win situations are achieved every time.
Job Features
| Job Category | Office & Administration, Sales & Marketing |
| Salary | £31,500 |
| Working Hours | Full time |
| Contract Type | Permanent |
| Job ID | 1882/30 |
As the Stock Controller you will be responsible for maintaining accurate stock records, ensuring all warehouse material aligns precisely with system inventory. This includes arranging daily stock checks, conducting investigations, and managing the day to day operation of the cycle count programme.
The Stock controller also provides support to the Production Controller as required, contributing to the successful delivery of the daily operational plan.
Benefits for the Stock Controller
- Salary of £30,000 per annum
- Office-based role, Monday-Friday, 8:30am-5:00pm
- 23 days annual leave plus Bank Holidays, increasing to 28 days with service
- Pension scheme – 5% employee contribution and 3% employer contribution (increasing with service up to 8%)
- Flexitime available
- Free onsite car parking
- Life assurance and income protection after 3 months
- Employee Assistance Programme
- 24-hour GP service
- Employee discount portal
- Maintaining stock accuracy and conducting detailed stock analysis
- Managing daily stock checks, including requests from multiple departments
- Proactively communicating with Sales regarding stock discrepancies or issues as they arise
- Supporting external auditors during annual stock audits
- Liaising closely with the warehouse team to resolve stock related queries
- Providing administrative support to the Production Team
- Previous experience working within a stock control or inventory role
- Strong IT skills, including Microsoft Office (Word, Outlook, and Excel)
- Experience using Warehouse Management Systems (WMS)
- Knowledge of manufacturing environments would be advantageous
- Strong attention to detail with excellent organisational skills
- Ability to communicate effectively across multiple departments
Job Features
| Job Category | Production |
| Salary | £30,000 |
| Working Hours | Full time |
| Contract Type | Permanent |
| Job ID | 3788/35 |
We are looking for an experienced counterbalance forklift operator for a short term temporary position based in Ringwood. This is a varied role offering a competitive hourly rate.
The duties of a Stock Controller include:
- Loading/ unloading of stock
- Processing stock condition
- Stock checking
- Inventory control
- Picking and packing of orders and safe use of warehousing equipment to complete general tasks.
- Including the daily checks and maintenance of the electric Forklift Truck.
- B1 counterbalance Forklift Truck license.
- Self-motivated and works well on own initiative.
- Team player with excellent communication skills.
- Reliable and punctual.
- Excellent organisational skills.
- Good literacy & numeracy.
- Ability to meet the physical demands of the job.
- Adaptable and willing to learn.
- Applicants must be able to travel to and from work.
Job Features
| Job Category | Temporary & Contract, Warehouse |
| Salary | £14 - £16 per hour DOE |
| Working Hours | Full Time |
| Contract Type | Temporary |
| Job ID | 8238/1 |
Our client based in Verwood operates within the manufacturing sector and are looking for an experience accounts person to manage and oversee the accounting and payroll function as well as the general office administration.
The Finance Manager will support the Finance Director and oversee the Accounts / Payroll Assistant
Duties of Finance Manager:-
- Monthly Management Accounts
- Entering month end journals on Sage
- Preparing accrual and prepayment schedules
- Overseeing sales and purchase ledger activity
- Following up customers regarding unpaid / incorrect invoices and reviewing payment terms
- Monthly bank reconciliations
- Checking and approving weekly payroll
- Other payroll admin such as advising on correct treatment of holiday / sickness / maternity payments
- Processing monthly PAYE and NI
- Assisting and working with the Finance director on any long term business plans
Job Features
| Job Category | Accounting & Finance |
| Salary | £40,000 |
| Working Hours | Full Time |
| Contract Type | Permanent |
| Job ID | 1524/1 |
Our prestigious client based in Poole is looking for an Internal Account Support to join their busy office-based team within the cruise division.
- Job title: Internal Account Support
- Contract type: Permanent
- Hours: 40 hours per week
- Location: Office based. Poole, Dorset
- A knowledge of the customer base and our key contacts as well as the customer’s order fulfilment process. There will be a requirement to keep up to date with the movements of the cruise ships and offer resolutions to the customer when orders cannot be fulfilled.
- There is a requirement to answer the phone in a professional manner and to quickly understand the requirements of the customer. The Internal Account Support position will work closely with SMEs to support with product knowledge and issue resolution.
- Similar to the above, including management of the Cruise inbox requiring allocation and/or resolution of queries within the agreed timeframe.
- The ability to compose emails in a professional manner and work with other team members to keep the inbox up to date to prevent any queries being delayed of missed.
- A good understanding of order receipt and order processing from start to finish will be required including a full understanding of procedures to ensure all orders are managed accurately and within agreed timeframe.
- The ability to take a systemised approach and be inquisitive to ensure that any questions/queries are properly researched and resolved. Navigation around the company’s ERP, CRM and data management software as well as good excel and smartsheet skills.
- A good understanding of business processes and the supply chain, working closely with the purchasing and order fulfilment team.
- As Internal Account Support you will have the ability to work with other departments, be organised, coordinate and prioritise workload.
- A knowledge of the routes to our two 3PL locations and the travelling time. The various transport options for emergencies. A requirement to understand vehicle sizes and their limitations.
- Working with transport companies and planning to ensure sufficient time is given to arrange transport. Working with the warehouse to get an understanding of shipment sizes and planning transport accordingly.
- A good understanding of both internal processes and those of our customers. Understanding the requirements of exporting goods out of the UK.
- Basic Microsoft word skills will be required.
- A good understanding of the reporting that determines stock held in 3PL locations and validating this, then making recommendations based on customer information or historical events.
- The ability to read and understand reorder reports and use good excel skills to make additional recommendations based on information provided by the customer about future ship movements.
- There are predetermined rates for shipping to 3PL locations. There will be % allowance provided so freight can be booked if the fee is within the allowance.
- Monthly profit share bonus scheme
- Holiday buy-back scheme
- Company sick pay
- Free onsite parking
- Perks at Work scheme
- Tuck shop snacks
- Free lunch Fridays
- Birthday vouchers and Company social and corporate events
- Subsidised workplace massage
- Eye care vouchers
- Employee assistance programme (EAP)
- Cycle to Work scheme
- Free access to LinkedIn Learning
Job Features
| Job Category | Office & Administration |
| Salary | £30000 - £32000 |
| Working Hours | Full Time |
| Contract Type | Permanent |
| Job ID | 1882/42 |
Our client is a well-established precision engineering company supplying high-quality components to the defence and aerospace sectors. Due to continued growth, they are looking to recruit an experienced CNC Turner to join their skilled machining team. As a CNC Turner, you will be responsible for programming, setting and operating CNC turning machines to manufacture high-precision components to exacting quality standards.
This is an excellent opportunity to join a stable and respected manufacturer offering long-term career prospects, a supportive working environment, and an annual profit-sharing bonus.
Key Responsibilities of the CNC Turner
- Program set and operate multiple Fanuc controlled Lathe to make a variety of aviation parts.
- Producing precision-engineered components to tight tolerances.
- Selecting appropriate tooling and machining strategies.
- Editing and optimising CNC programs where required.
- Carrying out first-off inspection and in-process quality checks.
- Working to high standards of quality within a precision engineering environment.
- Previous experience as a CNC Turner (Programmer/Setter/Operator).
- Ability to program CNC turning machines from engineering drawings.
- Experience using Fanuc, Siemens, and Mazatrol control systems.
- Strong understanding of precision machining techniques and tolerances.
- Ability to work independently and as part of a team.
- A proactive approach with excellent attention to detail.
- Salary of £40,000 per annum.
- Annual company profit share.
- Last year's profit share paid £7,000 per employee
- 7:30am – 4.30 pm with a 12:30pm finish on Fridays
- Stable, permanent position with a growing precision engineering business.
- Opportunity to work on challenging projects within the defence and aerospace sectors.
- Friendly, supportive working environment.
- Ongoing investment in people, equipment and technology.
Job Features
| Job Category | Production |
| Salary | £40,000 |
| Working Hours | Full Time |
| Contract Type | Permanent |
| Job ID | 3184/1 |
The Mortgage Case Manager will be responsible for processing residential and But To Let enquiries from application to completion.
Working within a small but focused team the individual should be motivated to overachieve the companies individual and company targets. The individual will assist the team in achieving target by taking proactive measures to process the cases in accordance with the Company and lender panel processing guides. The Mortgage Case Manager will liaise with brokers, mortgage providers, legal teams and surveyors as part of the process.
Duties and Responsibilities of the Mortgage Case Manager:
- Collect fees from clients and brokers where required
- Ensure client data is captured accurately and recorded within company CRM system, to adhere to the current regulatory GDPR policies
- Follow the company’s sales process
- Follow the departments CPD log requirements
- Customer care calls to brokers to ensure that the processing is smooth and offer assistance to queries if required
- Use the companies CRM system to set review dates for completed loans, therefore creating opportunities for re-sale
- Attend internal sales and lender sales meetings to ensure accurate understanding of the market is obtained (on occasions, or by TEAMS)
- Maintain constant dialogue with brokers and third parties during the processing of every application
- Maintain company standards for CPD through internal training programs, online courses and market research through trade press
- Carefully interpret client documentation to analyse suitability for the lenders.
- Key information to lender portals or hunt groups to commence a full application
- Create and manage checklists within CRM for specific lenders for release to clients and brokers
- Clear understanding of internal suspicious activity reporting with suspicions being raised with T&C Manager or Compliance Director promptly
- Assist other departments with AML checks in addition to specialist sales when required
- Motivated and dynamic.
- Proven at working dynamically in a pressured environment, with excellent organisational skills
- Excellent computer skills
- Minimum 2 years’ experience in financial services industry
- Proven experience of excellent verbal and written communication
- Forward thinking individual with ability to think outside the box
- Up to £30,000 dependant on experience
- Commission per case completion
- Team quarterly bonus
- Healthshield membership and benefit scheme, joining on Tier 1 and increasing to Tier 2 after probation is passed and Tier 3 after 5 years’ service
- Perk box membership
- 20 days holiday pay plus statutory bank holidays, increasing each year by 1 day up to 25 days holiday allowance
- Option to buy and sell holiday option, increasing up to 30 days holiday per annum
Job Features
| Job Category | Office & Administration |
| Salary | £28000 - £30000 |
| Working Hours | Full Time |
| Contract Type | Permanent |
| Job ID | 2873/31 |
Are you a qualified Management Accountant looking for a high-impact role in a growing business? The Management Accountant will take ownership of the company’s financial management, reporting, and control environment.
Acting as a member of the leadership team, the role will provide hands-on accounting, whilst working with the directors to develop reporting processes. These will enable improved efficiency, cost management, growth and increased profitability.
The Management Accountant role suits a qualified CIMA, ACA or an ACCA professional who is confident managing a small team, comfortable working closely with senior leadership, and keen to contribute to real business transformation.
The Role of Management Accountant:
- Lead the company's financial management, including budgeting, forecasting, cash flow, and the preparation of accurate monthly and year-end financial reports.
- Ensure compliance with UK accounting standards, VAT, PAYE, HMRC regulations, and oversee the annual statutory audit process.
- Provide strategic financial insight, modelling, pricing, margin analysis, and commercial support to inform business planning and decision-making.
- Manage cash flow, working capital, banking relationships, and funding to optimise business performance and liquidity.
- Strengthen financial controls, enhance accounting and ERP systems, and drive process improvements to improve efficiency, scalability, and profitability.
- Lead, mentor, and develop the finance team while working with HR to oversee payroll processes and continuous system improvements.
- Foster a culture of accountability and continuous improvement by supporting cross-functional teams with financial guidance, training, and business awareness.
- CIMA, ACA or an ACCA qualified (newly qualified considered)
- Proven experience as a Management Accountant.
- Strong technical accounting knowledge and understanding of UK GAAP and Corporation Tax.
- Proficient in accounting and ERP systems.
- Strong Excel and financial modelling skills.
- Commercially aware with strong analytical and problem-solving skills.
- High attention to detail with the ability to work in a hands-on, fast-paced environment.
- Strong leadership and communication skills
- Team player with a collaborative approach
- Accuracy and timeliness of management reporting
- Improvement in cashflow and working capital
- Strength and compliance of financial controls
- Contribution to margin improvement and cost efficiency
- Successful audit outcomes and stakeholder satisfaction
Job Features
| Job Category | Accounting & Finance |
| Salary | £60,000 |
| Working Hours | Full Time |
| Contract Type | Permanent |
| Job ID | 6707/60 |
