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Are you a qualified Financial Controller looking for a hands-on, high-impact role in a growing national business? We're recruiting on behalf of an established commercial interiors and construction business based in Romsey, Hampshire. This is a newly created opportunity for a technically strong, commercially minded finance professional to lead the finance function with a particular focus on an upcoming ERP system implementation. This role suits a qualified ACCA or CIMA professional who is confident managing a small team, comfortable working closely with senior leadership, and keen to contribute to real business transformation.   The Role of Financial Controller:

• Lead all financial and management accounting activity
• Produce monthly and annual financial reports, forecasts and budgets
• Manage and develop a small finance team
• Oversee cash flow, internal controls, and financial compliance
• Ensure accurate recording of all financial transactions in line with IFRS
• Collaborate with auditors and ensure regulatory compliance
• Drive improvements to financial systems, including payroll and invoicing
• Lead finance's involvement in a new ERP system implementation
• Support the CFO in presenting financial information to senior stakeholders
• Oversee fleet management across the organisation

  What We're Looking For as a Financial Controller: Essential:

• ACCA or CIMA qualified (newly qualified considered)
• Experience managing or supervising a finance team
• Strong IT skills, including Power BI or similar reporting/BI tools
• In-depth knowledge of IFRS
• High attention to detail with strong analytical and communication skills
• Sound judgement and a high level of professional integrity

Desirable:

• Experience in construction or contract accounting
• Prior involvement in ERP implementation or systems migration
• Exposure to IT strategy or fleet management oversight

  What's on Offer for the Financial Controller role:

• Competitive salary (dependent on experience and qualifications)
• 25 days annual leave, rising by 1 day every 2 years (up to 29 days)
• Office closure over the Christmas period
• Stakeholder pension via NEST
• Access to employee wellbeing and support services
• Free on-site parking
• Hybrid working model

  If you're a qualified finance professional ready to take on a varied, senior role with genuine scope to make an impact, we'd love to hear from you.   Financial controller, ACCA, CIMA, Construction business, Romsey, Contract accounting, ERP, System migration, IFRS, Finance

The Work Shop is recruiting a CNC Setter Operator for a well-established manufacturing client specializing in precision engineering based in Eastleigh Hampshire.   As a CNC Setter Operator, you will:

• Set and operate CNC milling and turning machines
• Use conversational programming (Hurco advantageous)
• Adjust programmes, set tooling, and prove out jobs
• Ensure components meet tight tolerances and quality standards
• Perform inspections and maintain ISO compliance

  Requirements: CNC Setter Operator

• Experience as a CNC Setter / CNC Operator / CNC Machinist
• Able to read engineering drawings and set up jobs independently
• Strong understanding of machining processes
• High attention to detail

  Package:

• £40k - £45k salary
• Modern workshop environment
• Long-term career opportunities

  Ideal for candidates searching: CNC Setter Operator jobs, CNC Machinist jobs Hampshire, CNC Operator roles UK, Hurco, Conversational Programming, Miller, Turner, Hampshire, Eastleigh

Are you an experienced Customer Service Team Leader, Customer Experience Team Leader, or Customer Service Supervisor looking for your next career move? We're recruiting for a highly organised and customer-focused Customer Service Team Leader to join a growing business in Poole. This is an excellent opportunity for a customer service professional with leadership experience to manage a team, improve customer satisfaction, and drive operational performance within a fast-paced environment. If you're passionate about delivering exceptional customer experiences, coaching teams, and improving service delivery, this could be the perfect role for you.   The Role As a Customer Service Team Leader, you will lead a team of Customer Experience Associates, ensuring customers receive outstanding support across telephone, email, CRM, and online ordering channels.   Key responsibilities include:

• Leading and developing a high-performing customer service team
• Managing customer enquiries via phone, email, and online platforms
• Driving customer satisfaction and service excellence
• Monitoring team performance against customer service KPIs
• Supporting order processing, account management, and customer administration
• Managing CRM records and ensuring accurate customer data
• Overseeing customer projects and service-related initiatives
• Building strong relationships with customers, suppliers, and internal teams
• Identifying opportunities to improve processes and customer journeys
• Ensuring service levels, response times, and operational targets are consistently achieved

  About You To be successful in this Customer Service Team Leader job, you'll ideally have:

• Previous experience as a Customer Service Team Leader, Customer Service Supervisor, Customer Support Team Leader, or Customer Service Manager
• Strong leadership and people management skills
• Experience working with CRM systems and customer databases
• Excellent communication skills, both written and verbal
• Strong organisational and problem-solving abilities
• Experience managing customer service KPIs and performance metrics
• Good Microsoft Office and Excel skills
• The ability to thrive in a fast-paced customer service environment

  What's On Offer? In return, you'll receive:

• Monthly profit share bonus scheme
• 30 days holiday including bank holidays
• Company sick pay
• Free onsite parking
• Free lunch every Friday
• Employee discounts and Perks at Work scheme
• Cycle to Work scheme
• Employee Assistance Programme (EAP)
• Eye care reimbursement
• Subsidised workplace massage
• Regular social and company events

  Why Apply? This is a fantastic opportunity to join a successful and growing organisation that genuinely values customer service, employee wellbeing, and career development. You'll play a key role in shaping the customer experience while leading and developing a motivated customer service team. Apply today if you're looking for your next Customer Service Team Leader, Customer Experience Manager, Customer Support Team Leader, or Customer Service Supervisor opportunity in Poole, Dorset.

An excellent opportunity has just become available for a Customer Service Advisor to join an innovative and established business based in Southampton.   As a Customer Service Advisor, you will be the first point of contact for customers, ensuring all enquiries and orders are handled promptly and professionally.   Responsibilities of a Customer Service Advisor: 

• Handle customer enquiries via telephone and email in a professional manner
• Process all customer orders and maintain accurate and up-to-date records
• Liaise with hauliers and carriers to obtain delivery updates and proofs of delivery
• Assist the internal Sales team with administrative duties and phone cover during peak times
• Carry out additional ad-hoc duties as required to support the business.

  The ideal Customer Service Advisor: 

• Prior customer service experience, ideally within manufacturing
• Excellent written and verbal communication skills and ability to communicate effectively
• Computer literate, with confidence using spreadsheets and order processing systems with high levels of attention to detail and accuracy
• Strong organisational, prioritising and problem-solving skills
• Conscientious, self-motivated, and able to work independently
• Strong team-working skills, contributing positively to a collaborative environment
• Patient, polite, and assertive approach

  The role of Customer Service Advisor is a permanent and full-time opportunity and offers an annual salary of £28,080 alongside many benefits, including a great holiday allowance of 28 days and high end newly built purpose offices with onsite canteen, free onsite parking, down-time rooms, onsite gym and more!   If you would like to hear more about this exciting opportunity and make your mark in a fast-paced, supportive, and growing business, please APPLY NOW!

We are pleased to be working with an established company based in Southampton which is looking to recruit a Sales Executive to join their friendly team. This is an exciting opportunity to work in a busy office environment, to ensure client’s needs are met and anticipated, as well as establishing new sales opportunities.   Main duties of the Sales Executive:

• Promote the company’s services and build relationships with customers
• Respond to sales enquiries via telephone and email
• Proactively call out to current and potential new clients
• Proactively manage customer’s accounts
• Keep customers' records accurately updated
• Manage customers’ expectations
• Liaise with internal departments to full fill customer requirements

  Key competencies of the Sales Executive:

• Quick to learn and adapt
• Good IT capabilities (Outlook, Excel, Word)
• Good numeracy and literacy skills
• Polite, friendly with a professional telephone manner
• Self- motivated, punctual, and organised
• Ability to work under pressure in a fast-paced thriving environment
• Ability to problem solve and to work off your own initiative
• Ability to build quick rapport with potential and existing customers

  As a Sales Executive you will be required to work Monday – Friday, 08:30 - 17:30 with 1 hr lunch break, along with a salary offering £28,600 per annum + uncapped commission based on a % of sales. You will be offered a great holiday allowance of 28 days (inclusive of BH), pension scheme and high end newly built purpose offices including on site canteen, free onsite parking, down-time rooms, onsite gym and more!   If you would like to join a constant growing family run business who value their team, please APPLY NOW.

A prestigious Aerospace company based in Verwood is looking for a full-time detail-oriented and experienced Pre Kit Controller to join their team. This role is pivotal in ensuring the seamless operation of our CNC machining processes by preparing and organising all necessary tools, inserts, fixtures, gauges, and consumables. By maintaining high levels of efficiency and accuracy, you will play a critical role in supporting our production team and ensuring repeatable, high-quality results.   As a Pre Kit Controller, your key responsibilities will include:

• Collecting and assembling all required tools, inserts, fixtures, and gauges for each job.
• Ensuring tools are clean, calibrated, and ready for use.
• Cross-checking kits against job sheets, CNC programs, and setup instructions.
• Clearly labelling kits for easy identification.
• Monitoring tool usage and maintaining minimum stock levels.
• Reporting damaged or worn tools for timely replacement.
• Maintaining accurate records of kits prepared, issued, and returned.
• Updating ERP/MRP systems with tool movements as required.
• Inspecting tools for wear or defects before kitting.
• Adhering to safety protocols when handling sharp or heavy tools.
• Coordinating with planners, machinists, and production teams for urgent requirements.
• Promptly escalating shortages or discrepancies to the relevant teams.
• Proactively suggesting improvements to reduce kit preparation time and errors.
• Actively participating in 5S and lean initiatives within the Pre-Kitting area.

  Qualifications for Pre Kit Controller:

• Experienced machinists or engineers with a strong knowledge of machine tooling.
• Attention to detail and a commitment to accuracy.
• Familiarity with ERP/MRP systems and inventory management processes.
• Strong communication and organisational skills.
• A proactive mindset with a focus on continuous improvement.
• Prepare and organise toolkits for upcoming CNC machining jobs.
• Inspect and maintain tools to ensure they are in optimal condition.
• Collaborate with team members to address urgent requirements or resolve discrepancies.
• Maintain accurate records of tool usage and inventory levels.
• Participate in process improvement initiatives to enhance efficiency and reduce errors

  Pre Kit Controller Hours: Mon – Thurs 7:30am – 4:30pm and Fri 7:30am to 12:30pm Salary £19 per hour DOE

An excellent opportunity has arisen for a Part-time Receptionist to join a well-established and growing business based in Romsey.   This role combines client-facing secretarial duties with key administrative support. As a Part-time Receptionist, you will be responsible for managing front desk duties, handling calls, and supporting office operations.   Details of the Temporary Part-time Receptionist role:

• Type: Permanent, part-time, office based
• Hours: Monday to Friday 10:00 - 14:00 (Flexible)
• Hourly rate: £14.35 per hour (£28K FTE)

  Main duties of the Part-time Receptionist

• Greet clients and visitors and organise refreshments as required.
• Keep reception and meeting areas tidy and presentable at all times.
• Answer calls, take messages, type documents, proofread, and distribute mail.
• Input data, set up new projects, and create reports and spreadsheets.
• Provide cover for the PA and maintain filling systems.
• Arrange food orders, office shopping, banking, and support staff/client events.
• Perform any additional duties as required in a professional manner.

  Key competencies of the Part-time Receptionist

• Previous secretarial and administrative experience
• Experience of client interaction via telephone, email, and hard copy documentation
• Excellent written and verbal communication skills and ability to communicate at all levels
• Excellent attention to detail and accuracy
• IT literate with sound knowledge of Microsoft Office suite
• Methodical, committed, flexible, pro-active and efficient individual.
• Full UK Driving Licence and own transport

  If you are a confident and highly motivated individual looking to work in an enjoyable and forward-thinking business environment, please APPLY NOW.

We are looking for a Client Relationship Manager (Subject Matter Expert) to act as an industry expert within various product ranges, offering consultancy and expertise as a way of adding value to the client. The purpose of the Client Relationship Manager role is to grow accounts in both revenue and profitability through a diverse range of activities and developing relationships with both customers and suppliers.   Job title: Client Relationship Manager (Subject Matter Expert) Hours: 40 hours per week Location: Poole head office Holiday: 30 days paid (inc. Bank holidays)   What you will be doing as a Client Relationship Manager:

• Manage and develop relationships with key luxury brand accounts, acting as the primary point of contact
• Drive sales performance while maintaining a clear focus on profitability and margin optimisation
• Analyse commercial performance, including pricing strategies, cost structures, and revenue streams
• Identify opportunities for growth within existing accounts and support new business development initiatives
• Deliver a premium, personalised customer experience aligned with luxury brand expectations
• Collaborate with internal teams (sales, marketing, operations) to ensure seamless service delivery
• Monitor market trends and competitor activity to inform strategic decisions
• Prepare regular performance reports, forecasts, and account plans

Commercial & Financial Focus

• Maintain strong awareness of margins, ensuring all activities contribute to sustainable profitability
• Balance client satisfaction with commercial objectives, making informed decisions on pricing and negotiations
• Track KPIs related to revenue, margin, and client retention

Customer Service Excellence

• Provide a high-touch, tailored service experience to all clients
• Anticipate client needs and proactively resolve issues
• Uphold brand values and ensure consistency across all client interactions
• Build long-term partnerships based on trust, service quality, and results

  Skills & experience needed as a Client Relationship Manager

• Proven experience in account management, preferably within luxury, premium retail, or related sectors
• Strong commercial acumen with experience managing margins and financial performance
• Exceptional communication and relationship-building skills
• Customer-centric approach with a passion for delivering outstanding service
• Analytical mindset with the ability to interpret data and drive strategic decisions
• Highly organised with strong attention to detail

  Who the client is They are a fast paced, forward thinking cruise product solutions provider with a mission to help operators deliver unforgettable journeys. Their work improves life on board for guests and crew by streamlining the entire hotel and technical supplies lifecycle. We bring consistency, reliability and pride to every part of our partnerships, achieving more than 99 percent on-time in-full delivery across more than 30 ports and six continents across the globe.   Who you are You are a highly knowledgeable and experienced subject matter expert who is passionate about driving excellence and innovation within your field. The ideal candidate will be able to build strong, trust-based relationships with customers and demonstrate strong communication skills. You are someone that identifies opportunities to grow revenue upselling, cross selling expanding on existing multiple accounts along with product sourcing. You will have a strong understanding of IT systems and Excel. You will be someone that is driven and enthusiastic about working in a fast-paced environment.   If you have previous experience in key account management or a similar role within the luxury products and goods industry, we look forward to hearing from you.   Client relationship manager, account manager, subject matter expert, CRM, Poole, account management

We are pleased to be working with an established company based in Southampton who are looking to recruit a Compliance Officer to join their friendly team. This role is responsible for ensuring the business achieves and sustains compliance with BRC Food Safety and ISO standards.   Key Responsibilities of Compliance Officer:

• Ensure full compliance with relevant legislation and industry standards
• Plan, conduct, and manage internal and external audits
• Maintain documentation, policies, and procedures in line with best practice
• Liaise with regulatory bodies and external auditors

  Ideal Compliance Officer:

• Proven experience in a compliance role.
• Strong working knowledge of BRC standards and ISO frameworks
• Experience managing audits and certification processes

Desirable:

• Lead Auditor qualification (ISO or BRC)

  *This role can be available as either a full time or part time opportunity* Our client offers a competitive salary with a great benefits package. The company offer opportunity for development with a supportive and collaborative working environment. If this role seems like to good fit for you, please apply now and get in touch!   IOSH, ISO90001, Compliance, Audit, Manufacturing, Food Production, BRC, Southampton