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Warehouse Operative - Nursling - £27040 As a Warehouse Operator, you will work as part of a team to receive, process and dispatch metal of varying shapes and sizes. The role requires Forklift Counterbalance and Sideloader experience (including valid licences). Company Benefits include:

• 7:30am to 4pm (30 mins lunch)
• 23 days annual leave (plus Bank Holidays) rising to 28 with service
• Pension – 5% employee contribution, 3% employer (rises with service – max 8%)
• Free car parking
• Life assurance and income protection after 3 months
• Employee Assistance Programme
• 24hr GP service
• Discount portal

Duties for the Warehouse Operator:

• Typical tasks include Goods Inspection, Cutting, Deburring, Picking and Packing
• Ensure stock is stored in a safe and logical manner
• Ensure the warehouse environment is safe at all times, report any dangerous activity or hazards immediately
• Supporting documents to include but not limited to, end of day check sheets, pre-use machine checks and forklift check sheets are correctly used and filled out.
• Use all Hardware and Software equipment and software programs provided to carry out tasks; this can include but not limited to – IT equipment, email, software programs, calculators, scanning equipment, ID cards etc
• Maintain good communication between team members, your Team Leader, Supervisors and management.
• Ensure daily targets in your area are met and where possible exceeded.

  Candidate Competencies:

• Warehouse or Manufacturing experience
• Sideloader and Counterbalance forklift experience required
• Positive attitude
• Comfortable with lifting heavy items

  The Warehouse Operator role may also suit candidates searching for: Counterbalance, Sideloader, Goods Inspection, Stock or Manufacturing, Forklift

The Work Shop are delighted to be recruiting for a Inside Account Manager for a growing company based in Nursling Southampton this role could suit a graduate looking for their first opportunity in a global organisation. As the successful Inside Account Manager Southampton you will receive.

• Salary up to £35,000 potential annual bonus
• Southampton office
• Office based - 5 days per week. 8:30am – 5pm
• 23 days annual leave (plus Bank Holidays) rising to 28 with service
• Pension – 5% employee contribution, 3% employer (rises with service – max 8%)
• Free car parking
• Life assurance and income protection after 3 months
• Employee Assistance Programme

There will be travel in the role so you must have a clean driving licence The Role of The Inside Account Manager

• Review and research prospective accounts in targeted markets and sectors
• Produce and communicate report/presentations on findings, pursue leads and follow through to a successful engagement.
• Uitlise time effectively to meet with appropriate stakeholders to understand needs and how the business can fulfil them.
• Develop sales strategy and work with sales teams to fulfil this.
• Maximises personal productivity by effectively planning, organising and managing workload
• Compiles lists of prospective customers for use as sales leads, based on an assortment of sources: trade publications, customer references, business directories and other sources
• Prepares appropriate reports in agreed format and to agreed timescales.
• Travel as required to identify and manage new business opportunities and support existing customers.
• Understand the target markets, including industry, company, project, company contacts and which market strategies can be used to attract customers
• Communicate appropriately new products and opportunities to customers.
• Attend agreed networking events.
• Collaborate with the sales teams to ensure that tasks and responsibilities are met
• Possess or gain a strong understanding of products, competition in the industry and market positioning
• Keep up to date on competitors to ensure we remain competitive within existing or new markets
• Overseeing customer account management, including negotiating contracts and agreements to maximize profit

If you are are strong Inside Account Manager or a Graduate looking for first opportunity in a Global organisation please do not hesitate to contact The Work Shop today to discuss this fabulous vacancy   Sales, Business Development, Commodity, BDM, Sales Engineer, Account Manager, Driving Licence, Sales Executive, Inside Account Manager, Graduate, Commodity, Global company

Location: Bournemouth Hours: Full-time | 37.5 hours per week | Monday-Friday (9am-5:00pm, alternate Saturday's) Contract Type: Temp to Perm Our client based in central Bournemouth are looking for a customer support advisor to join their friendly team. The client works with multiple vet practices across the country and as a customer support advisor you will be providing outstanding service to their customers. You will be speaking on the telephone and responding to emails regarding queries on their Pet Health Club plan. Key Responsibilities • Handle inbound calls, answer customer queries, and make plan modifications while. • Respond to inbound emails via Freshdesk with efficiency and professionalism. • Protect customer data by ensuring that data protection and compliance guidelines are adhered to. • Perform administrative tasks to support the wider Pet Health Club team, such as upgrades, downgrade and cancellation requests. • Assist veterinary practices with queries related to their customers’ plans. Qualifications and skills • Strong IT skills, including proficiency in Excel • Excellent problem-solving skills and attention to detail • Outstanding communication skills, both written and verbal • Ability to work with multiple systems simultaneously • A collaborative team player willing to take on additional responsibilities when needed. • Experience in a customer service role within an office environment • Background in working with data and administrative tasks and an awareness of Data Protection policies and procedures • Prior experience in the veterinary industry is a plus Personal Attributes • Team player with a friendly, approachable nature • A genuine passion for delivering outstanding customer service • A confident telephone manner • You thrive in a dynamic, fast-paced environment • Fast learner with the ability to adapt quickly What's on offer

• Bonus scheme.
• Hybrid working after successful training and probation.
• Company pension.
• Free flu jabs.
• Sick pay.
• Free on-site parking.
• Supportive team and opportunities to develop your skills.

If you're looking for a varied customer support role with long-term potential, we'd love to hear from you. | Customer Support| Customer Service | Account Manager | Administration | Customer Success |

Customer Service Receptionist – Romsey Pay: £12.71–£13.00 per hour Hours: Monday to Friday, 8:30am – 5:00pm Contract: Temporary ongoing, with the opportunity to become permanent. We are currently recruiting for a friendly and organised Customer Service Receptionist to join a team based in Romsey. This is a great opportunity for someone with strong customer service skills and good IT knowledge who enjoys working in a busy office environment. Key Duties of the Customer Service Receptionist

• Answering incoming calls and handling sales enquiries.
• Meeting and greeting customers and visitors.
• Updating customer details on the CRM system.
• Inputting estimates and quotations accurately.
• Providing general administrative support to the team.

Key Skills of the Customer Service Receptionist

• Good computer skills and confidence using CRM systems.
• Excellent communication and telephone manner.
• A friendly, professional and customer-focused approach.
• Strong attention to detail and organisational skills.
• Previous reception or customer service experience is desirable.

  If you are reliable, approachable, and looking for a temporary role with the potential to become permanent, we would love to hear from you!

Customer Service Advisor, Romsey 12-week temporary contract, with the potential for a permanent position An excellent opportunity has arisen for a Customer Service Advisor to join a well-established and growing business based in Romsey. As a Customer Service Advisor, you will be responsible for providing exceptional customer service at all times and administrative support within the department. Main duties of the Customer Service Advisor

• Process customer orders/hires, produce quotes and update status’ of jobs/orders efficiently and accurately.
• Monitor order/job status to ensure timely delivery, addressing delays with other departments.
• Liaise with the commercial team about delays/customer dissatisfaction to manage customer communication effectively.
• Ensure orders/jobs are processed according to price agreements and communicate any variances to the commercial team and CS managers.
• Manage after-sales service queries, such as customer returns, credit requests, and feedback whilst completing all relevant documentation.
• Provide face-to-face customer service through occasional site visits

Key competencies of the Customer Service Advisor

• Previous customer service and administrative experience
• Experience of client interaction via telephone, email, and hard copy documentation
• Excellent attention to detail and accuracy
• Ability to manage time and workload effectively to meet deadlines
• IT literate with sound knowledge of Microsoft Office suite
• Approachable, committed, pro-active and efficient individual.

The Customer Service Advisor role offers an exciting opportunity to join the company on a 12-week temporary contract, with the potential for a permanent position. If you are a confident and highly motivated individual looking to work in an enjoyable and ethical business environment, please APPLY NOW. Position: Customer Service Advisor 12 Week Temporary Contract

Field Based Clinical Specialist Location: Field Based – Leeds / Yorkshire Salary: £35,000–£45,000 + Bonus + Company Car We are working with a specialist healthcare equipment provider seeking a Clinical Specialist, ideally an Occupational Therapist with a strong clinical background, to provide clinical expertise in pressure care and postural management. The Clinical Specialist role involves supporting healthcare professionals with patient assessments, equipment demonstrations and education across a range of healthcare settings. This is a varied, field-based role combining clinical expertise, relationship building and professional education, with all customer meetings pre-scheduled. Key responsibilities of the Field Based Clinical Specialist:

• Conduct clinical assessments relating to pressure care, seating and postural management.
• Support equipment trials, evaluations and clinical demonstrations.
• Deliver training and educational sessions to healthcare professionals.
• Build relationships with OTs, nurses, physiotherapists and multidisciplinary teams.
• Work alongside the sales team to provide appropriate clinical solutions.
• Support tenders, clinical evidence and case studies.
• Promote best practice in patient comfort, positioning and pressure care.

Key responsibilities of the Field Based Clinical Specialist:

• Qualified Occupational Therapist preferred but other relevant clinical backgrounds also considered.
• Clinical experience in pressure care, seating, postural management or complex patient needs.
• Strong assessment, problem-solving and clinical reasoning skills.
• Confident communicator with excellent interpersonal skills.
• Able to build relationships with healthcare professionals.
• Commercially aware, with an interest in supporting a sales team.
• Organised, self-motivated and comfortable working in a field-based role.

If you're an Occupational Therapist looking for a new challenge as a Clinical Specialist, this is an excellent opportunity to apply your clinical expertise in a varied, field-based role. Apply today to find out more!

Outside Account Manager - Peterborough - up to £40,000 + Company car Our Client is a dynamic and progressive metals and plastic distributor. They are looking for an Outside Account Manager to join their team in Peterborough. Key responsibilities of the Account Manager:

• Reviews market analysis and determines customer needs, potential volume, pricing schedule.
• Develops accounts sales campaigns.
• Proactively contacts customers and maintains relationships with those who have existing and business development opportunities and/or have had a history of purchasing from our sister company.
• Travel to customer sites to meet with appropriate stakeholders.
• Increase sales and average order size by means of cross-selling, up-selling and value add services such as fabrication, processing, polishing etc.
• Manage customer needs and ensure a high level of customer service.
• Negotiate terms appropriately to close deal.
• Obtains and relates customer, service and inventory data to appropriate Manager.
• Prepares appropriate reports in agreed format and to agreed timescales.
• Work with the Vice President – Europe (Specialty Distribution or Aerospace) and Business Development Manager to help organise global exhibitions.
• Manage and maintain in-house CRM system keeping compressive records of activities.
• Clearly communicate progress against agreed targets – in format agreed.
• Forecast and track key account metrics.
• Assist with challenging customer requests.
• Liaise with internal sales team to ensure customers’ needs are managed appropriately

Key skills of the Account Manager:

• At least 2 years proven account management experience ideally in commercial / aerospace sectors / metals industry
• Tenacious and highly motivated and able to work individually or in a team
• Strong interpersonal skills with the ability to communicate effectively both written and verbal
• Ability to influence key stakeholders at all levels of an organisation
• Strong proficiency in Microsoft Word, Excel, PowerPoint

  Salary – up to £40,000 plus company car Peterborough office - office based when not out visiting customers. 23 days annual leave (plus Bank Holidays) rising to 28 with service Pension – 5% employee contribution, 3% employer (rises with service – max 8%) Life assurance after 3 months service Income protection after 3 months service Employee Assistance Programme 24hr GP service Discount portal Free car parking   Account manager, sales, metal, plastic, commercial, aerospace, account management

We are currently supporting a Managed IT Services company who look after the entire IT estate for businesses of all sizes across Dorset, Hampshire and further afield. They provide IT Support Services, as well as being a ‘one-stop-shop’ for all things Business IT, such as Hardware, Software, Security and Broadband. They are looking for an enthusiastic and committed person to join the Technical Team, as a Technical IT Engineer and provide excellent support and services to their end customers. The position will involve dealing with support queries from customers and using tools remotely to resolve issues. You will also be required to visit customer sites and install kit or troubleshoot problems as and when needed, therefore having transport (car) is imperative. The work is varied, with different aspects both in day-to-day IT Support and proposing appropriate solutions for customers and then implementing them. Duties include –

• 1st and 2nd line support for IT Helpdesk with a view to eventual 3rd line as skills are gained
• Giving support by telephone, remote or on-site visits.
• Use of Teamviewer Software for remote access.
• Using Autotask Helpdesk System for logging, updating and closing of Helpdesk tickets.
• Monitoring of backups for clients and liaising with them to ensure backups run successfully.
• Monitoring of  on-site backups, and remedy when issues happen.
• Configuration and Installation of Hardware and Software, both remotely to client site and on-site (e.G., Deploy new PC). Including configuration of Office 365 and Active Directory users where applicable.
• Preparing Quotes for clients - Hardware, Software and Services; in conjunction with Technical Specialist and Senior Technical Specialist. Training will be given on this.

Skills required Hardware: - Essential PCs / Laptops / Tablets Network kit (Routers, Switches, VPN), NAS, Servers Backup devices (NAS, Tape, RDX, etc.). Additional NAS Cabling (e.G. Wiring CAT5/6 cables, sockets). Software: - Experience in Microsoft Windows Products (at least 3 years):- Office 365 – Administration, deployment and security. Windows Server (2016 onwards). Desktop OS (Windows 7, 8, 10, 11). Office (2013, 2016 and Office 365). Google Workspace. Max OSX (El Capitan onwards). Anti-Virus – (training can be given on this via ESET). Encryption - (training can be given on this via ESET). Sage installation (training can be given). VMWare vSphere / Hyper-V. Backup solutions. Services: - Broadband (ADSL, FTTC) Voice-over-IP (training can be given) As well as on-the-job learning, training will be given in the products we sell and deploy to customers e.G. ESET security products, Draytek network products. Other training e.G. Microsoft can be agreed after probation period. Due to the need to provide on-site support the role requires use of your own car for visits to customers. A full, clean driving licence is required. Mileage is paid at standard mileage rates. Standard Hours are 9am to 5.30pm   There can be some elements of out-of-hours working (overtime). These will be agreed with our Senior Technical Specialist when required.

We are delighted to be working with a well-established local company that provide fast, reliable solutions to the catering industry, including equipment installations, emergency repairs, maintenance and servicing. Due to continued growth, they are looking for an experienced Lead Service Coordinator to take responsibility for managing the Service Department and overseeing the process from the initial customer enquiry through to the successful completion of each service call. Key Responsibilities

• Handle inbound customer calls and emails, providing a consistently high level of customer service.
• Log new service calls accurately and deal with a wide range of customer enquiries in a professional and timely manner.
• Monitor and follow up outstanding service visits to ensure they are progressed and completed efficiently.
• Assess service requirements and schedule engineer visits accordingly.
• Manage engineers' diaries, workloads and daily schedules across an allocated geographical area.
• Coordinate the allocation of work to field service engineers, ensuring resources are used effectively.
• Arrange additional subcontractors, equipment or resources where required.
• Source and order spare parts and ensure they are available when needed.
• Prepare quotations for spare parts and place orders as required.
• Process engineer job parts and maintain accurate records.
• Liaise with customers, engineers, suppliers and subcontractors to ensure jobs progress smoothly from start to finish.
• Identify and respond quickly to changing priorities, ensuring urgent service requirements are dealt with appropriately.

About You This is a busy, fast-paced role with plenty of moving parts, so you will need to be confident who can work effectively under pressure while maintaining a calm and professional approach. You will be highly organised, able to prioritise competing demands and comfortable reacting quickly when circumstances change. Excellent communication skills are essential, along with a strong customer-focused attitude and the ability to build positive relationships with both customers and engineers. Ideally, you will have previous experience in a Service Coordinator, Service Administrator, Helpdesk, Scheduling or similar role, or have worked within an end-to-end customer service environment involving multiple customer touchpoints. Experience of coordinating field-based engineers, managing diaries, arranging parts or subcontractors would be highly advantageous. Working Hours & Benefits

• Full-time, office-based position
• Monday to Friday, 9:00am – 5:00pm
• 25 days' annual leave plus bank holidays
• Free on-site parking
• Based close to Ringwood town centre

If you are an organised and customer-focused Service Coordinator looking for an opportunity to take ownership of a busy service function within an established local business, this could be an excellent opportunity for you.