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Customer Service Advisor, Romsey 12-week temporary contract, with the potential for a permanent position An excellent opportunity has arisen for a Customer Service Advisor to join a well-established and growing business based in Romsey. As a Customer Service Advisor, you will be responsible for providing exceptional customer service at all times and administrative support within the department. Main duties of the Customer Service Advisor

• Process customer orders/hires, produce quotes and update status’ of jobs/orders efficiently and accurately.
• Monitor order/job status to ensure timely delivery, addressing delays with other departments.
• Liaise with the commercial team about delays/customer dissatisfaction to manage customer communication effectively.
• Ensure orders/jobs are processed according to price agreements and communicate any variances to the commercial team and CS managers.
• Manage after-sales service queries, such as customer returns, credit requests, and feedback whilst completing all relevant documentation.
• Provide face-to-face customer service through occasional site visits

Key competencies of the Customer Service Advisor

• Previous customer service and administrative experience
• Experience of client interaction via telephone, email, and hard copy documentation
• Excellent attention to detail and accuracy
• Ability to manage time and workload effectively to meet deadlines
• IT literate with sound knowledge of Microsoft Office suite
• Approachable, committed, pro-active and efficient individual.

The Customer Service Advisor role offers an exciting opportunity to join the company on a 12-week temporary contract, with the potential for a permanent position. If you are a confident and highly motivated individual looking to work in an enjoyable and ethical business environment, please APPLY NOW. Position: Customer Service Advisor 12 Week Temporary Contract

Field Based Clinical Specialist Location: Field Based – Leeds / Yorkshire Salary: £35,000–£45,000 + Bonus + Company Car We are working with a specialist healthcare equipment provider seeking a Clinical Specialist, ideally an Occupational Therapist with a strong clinical background, to provide clinical expertise in pressure care and postural management. The Clinical Specialist role involves supporting healthcare professionals with patient assessments, equipment demonstrations and education across a range of healthcare settings. This is a varied, field-based role combining clinical expertise, relationship building and professional education, with all customer meetings pre-scheduled. Key responsibilities of the Field Based Clinical Specialist:

• Conduct clinical assessments relating to pressure care, seating and postural management.
• Support equipment trials, evaluations and clinical demonstrations.
• Deliver training and educational sessions to healthcare professionals.
• Build relationships with OTs, nurses, physiotherapists and multidisciplinary teams.
• Work alongside the sales team to provide appropriate clinical solutions.
• Support tenders, clinical evidence and case studies.
• Promote best practice in patient comfort, positioning and pressure care.

Key responsibilities of the Field Based Clinical Specialist:

• Qualified Occupational Therapist preferred but other relevant clinical backgrounds also considered.
• Clinical experience in pressure care, seating, postural management or complex patient needs.
• Strong assessment, problem-solving and clinical reasoning skills.
• Confident communicator with excellent interpersonal skills.
• Able to build relationships with healthcare professionals.
• Commercially aware, with an interest in supporting a sales team.
• Organised, self-motivated and comfortable working in a field-based role.

If you're an Occupational Therapist looking for a new challenge as a Clinical Specialist, this is an excellent opportunity to apply your clinical expertise in a varied, field-based role. Apply today to find out more!

Outside Account Manager - Peterborough - up to £40,000 + Company car Our Client is a dynamic and progressive metals and plastic distributor. They are looking for an Outside Account Manager to join their team in Peterborough. Key responsibilities of the Account Manager:

• Reviews market analysis and determines customer needs, potential volume, pricing schedule.
• Develops accounts sales campaigns.
• Proactively contacts customers and maintains relationships with those who have existing and business development opportunities and/or have had a history of purchasing from our sister company.
• Travel to customer sites to meet with appropriate stakeholders.
• Increase sales and average order size by means of cross-selling, up-selling and value add services such as fabrication, processing, polishing etc.
• Manage customer needs and ensure a high level of customer service.
• Negotiate terms appropriately to close deal.
• Obtains and relates customer, service and inventory data to appropriate Manager.
• Prepares appropriate reports in agreed format and to agreed timescales.
• Work with the Vice President – Europe (Specialty Distribution or Aerospace) and Business Development Manager to help organise global exhibitions.
• Manage and maintain in-house CRM system keeping compressive records of activities.
• Clearly communicate progress against agreed targets – in format agreed.
• Forecast and track key account metrics.
• Assist with challenging customer requests.
• Liaise with internal sales team to ensure customers’ needs are managed appropriately

Key skills of the Account Manager:

• At least 2 years proven account management experience ideally in commercial / aerospace sectors / metals industry
• Tenacious and highly motivated and able to work individually or in a team
• Strong interpersonal skills with the ability to communicate effectively both written and verbal
• Ability to influence key stakeholders at all levels of an organisation
• Strong proficiency in Microsoft Word, Excel, PowerPoint

  Salary – up to £40,000 plus company car Peterborough office - office based when not out visiting customers. 23 days annual leave (plus Bank Holidays) rising to 28 with service Pension – 5% employee contribution, 3% employer (rises with service – max 8%) Life assurance after 3 months service Income protection after 3 months service Employee Assistance Programme 24hr GP service Discount portal Free car parking   Account manager, sales, metal, plastic, commercial, aerospace, account management

We are currently supporting a Managed IT Services company who look after the entire IT estate for businesses of all sizes across Dorset, Hampshire and further afield. They provide IT Support Services, as well as being a ‘one-stop-shop’ for all things Business IT, such as Hardware, Software, Security and Broadband. They are looking for an enthusiastic and committed person to join the Technical Team, as a Technical IT Engineer and provide excellent support and services to their end customers. The position will involve dealing with support queries from customers and using tools remotely to resolve issues. You will also be required to visit customer sites and install kit or troubleshoot problems as and when needed, therefore having transport (car) is imperative. The work is varied, with different aspects both in day-to-day IT Support and proposing appropriate solutions for customers and then implementing them. Duties include –

• 1st and 2nd line support for IT Helpdesk with a view to eventual 3rd line as skills are gained
• Giving support by telephone, remote or on-site visits.
• Use of Teamviewer Software for remote access.
• Using Autotask Helpdesk System for logging, updating and closing of Helpdesk tickets.
• Monitoring of backups for clients and liaising with them to ensure backups run successfully.
• Monitoring of  on-site backups, and remedy when issues happen.
• Configuration and Installation of Hardware and Software, both remotely to client site and on-site (e.G., Deploy new PC). Including configuration of Office 365 and Active Directory users where applicable.
• Preparing Quotes for clients - Hardware, Software and Services; in conjunction with Technical Specialist and Senior Technical Specialist. Training will be given on this.

Skills required Hardware: - Essential PCs / Laptops / Tablets Network kit (Routers, Switches, VPN), NAS, Servers Backup devices (NAS, Tape, RDX, etc.). Additional NAS Cabling (e.G. Wiring CAT5/6 cables, sockets). Software: - Experience in Microsoft Windows Products (at least 3 years):- Office 365 – Administration, deployment and security. Windows Server (2016 onwards). Desktop OS (Windows 7, 8, 10, 11). Office (2013, 2016 and Office 365). Google Workspace. Max OSX (El Capitan onwards). Anti-Virus – (training can be given on this via ESET). Encryption - (training can be given on this via ESET). Sage installation (training can be given). VMWare vSphere / Hyper-V. Backup solutions. Services: - Broadband (ADSL, FTTC) Voice-over-IP (training can be given) As well as on-the-job learning, training will be given in the products we sell and deploy to customers e.G. ESET security products, Draytek network products. Other training e.G. Microsoft can be agreed after probation period. Due to the need to provide on-site support the role requires use of your own car for visits to customers. A full, clean driving licence is required. Mileage is paid at standard mileage rates. Standard Hours are 9am to 5.30pm   There can be some elements of out-of-hours working (overtime). These will be agreed with our Senior Technical Specialist when required.

We are delighted to be working with a well-established local company that provide fast, reliable solutions to the catering industry, including equipment installations, emergency repairs, maintenance and servicing. Due to continued growth, they are looking for an experienced Lead Service Coordinator to take responsibility for managing the Service Department and overseeing the process from the initial customer enquiry through to the successful completion of each service call. Key Responsibilities

• Handle inbound customer calls and emails, providing a consistently high level of customer service.
• Log new service calls accurately and deal with a wide range of customer enquiries in a professional and timely manner.
• Monitor and follow up outstanding service visits to ensure they are progressed and completed efficiently.
• Assess service requirements and schedule engineer visits accordingly.
• Manage engineers' diaries, workloads and daily schedules across an allocated geographical area.
• Coordinate the allocation of work to field service engineers, ensuring resources are used effectively.
• Arrange additional subcontractors, equipment or resources where required.
• Source and order spare parts and ensure they are available when needed.
• Prepare quotations for spare parts and place orders as required.
• Process engineer job parts and maintain accurate records.
• Liaise with customers, engineers, suppliers and subcontractors to ensure jobs progress smoothly from start to finish.
• Identify and respond quickly to changing priorities, ensuring urgent service requirements are dealt with appropriately.

About You This is a busy, fast-paced role with plenty of moving parts, so you will need to be confident who can work effectively under pressure while maintaining a calm and professional approach. You will be highly organised, able to prioritise competing demands and comfortable reacting quickly when circumstances change. Excellent communication skills are essential, along with a strong customer-focused attitude and the ability to build positive relationships with both customers and engineers. Ideally, you will have previous experience in a Service Coordinator, Service Administrator, Helpdesk, Scheduling or similar role, or have worked within an end-to-end customer service environment involving multiple customer touchpoints. Experience of coordinating field-based engineers, managing diaries, arranging parts or subcontractors would be highly advantageous. Working Hours & Benefits

• Full-time, office-based position
• Monday to Friday, 9:00am – 5:00pm
• 25 days' annual leave plus bank holidays
• Free on-site parking
• Based close to Ringwood town centre

If you are an organised and customer-focused Service Coordinator looking for an opportunity to take ownership of a busy service function within an established local business, this could be an excellent opportunity for you.

Our client is looking for a Manufacturing Operative to join their brilliant team. They are a major fabrication company who deal with major sectors including oil and gas, aerospace, nuclear and data centres. This is a excellent opportunity to become a skilled manufacturing operative. Position: Manufacturing Operative Salary: £13.25 per hour for first 39 hours then 1.3 £17.67 for 5 hours Hours: 44 hours Location: Romey/Wellow Rural Location Contract: Temporary with the potential to go permanent after 12 weeks Hours of work: 7-5 Monday to Thursday, Friday 7-1 The opportunity to do overtime. A key skills of manufacturing operation we are looking for experience in production, assembly or as manufacturing operative who has had usage of hand tools You will learn how to do jointing and welding on plastic pipes How to marking and measuring tools You will be assembling Pipes and plastic components All training will be given.  

Our prestigious client based in Poole is looking for an Internal Account Support to join their busy office-based team within the cruise division.   Job title: Internal Account Support Contract type: Permanent Hours: 40 hours per week Location: Office based. Poole, Dorset   What you will be doing as Internal Account Support Frontline Customer Support A knowledge of the customer base and our key contacts as well as the customer’s order fulfilment process. There will be a requirement to keep up to date with the movements of the cruise ships and offer resolutions to the customer when orders cannot be fulfilled. There is a requirement to answer the phone in a professional manner and to quickly understand the requirements of the customer. The Internal Account Support position will work closely with SMEs to support with product knowledge and issue resolution.   Managing and responding to delivery issues/queries Similar to the above, including management of the Cruise inbox requiring allocation and/or resolution of queries within the agreed timeframe. The ability to compose emails in a professional manner and work with other team members to keep the inbox up to date to prevent any queries being delayed of missed.   Customer Order Management A good understanding of order receipt and order processing from start to finish will be required including a full understanding of procedures to ensure all orders are managed accurately and within agreed timeframe. The ability to take a systemised approach and be inquisitive to ensure that any questions/queries are properly researched and resolved. Navigation around the company’s ERP, CRM and data management software as well as good excel and smartsheet skills.   Management of Goods In A good understanding of business processes and the supply chain, working closely with the purchasing and order fulfilment team. As Internal Account Support you will have the ability to work with other departments, be organised, coordinate and prioritise workload.   Booking Transport to 3PL locations A knowledge of the routes to our two 3PL locations and the travelling time. The various transport options for emergencies. A requirement to understand vehicle sizes and their limitations. Working with transport companies and planning to ensure sufficient time is given to arrange transport. Working with the warehouse to get an understanding of shipment sizes and planning transport accordingly.   Preparing paperwork A good understanding of both internal processes and those of our customers. Understanding the requirements of exporting goods out of the UK. Basic Microsoft word skills will be required.   Stock management at 3PL locations. A good understanding of the reporting that determines stock held in 3PL locations and validating this, then making recommendations based on customer information or historical events. The ability to read and understand reorder reports and use good excel skills to make additional recommendations based on information provided by the customer about future ship movements.     Sign Off Authority There are predetermined rates for shipping to 3PL locations. There will be % allowance provided so freight can be booked if the fee is within the allowance.   What’s in it for you as Internal Account Support Modern open plan office Monthly profit share bonus scheme Holiday buy-back scheme Company sick pay Free onsite parking Perks at Work scheme Tuck shop snacks Free lunch Fridays Charity dress down Fridays Birthday vouchers Subsidised workplace massage Eye care vouchers Employee assistance programme (EAP) Company social and corporate events Cycle to Work scheme Free access to LinkedIn Learning Who you are as an Internal Account Support In this role, you’re someone who thrives in a fast-moving environment, bringing a blend of adaptability and cultural sensitivity to support a diverse customer base. You take a proactive approach, anticipate needs, and stay steady with real resilience when plans shift unexpectedly. You’re meticulous, with strong attention to detail, and you bring genuine empathy to every interaction. Collaboration comes naturally to you, you’re a true team player and you keep a strong customer focus at the heart of everything you do. Clear communication and a real passion for the industry round out your strengths, helping you deliver a smooth, positive experience for every customer you support.

Our client a very established, secure and growing organisation are looking for a Buyer based in Nursling in Southampton. They have two roles one 12 month fixed term contract (Frozen and Chilled) One Full time Permanent ( Vitamins Minerals and Supplements) The benefits of the Buyer  (Food) includes: - Generous holiday allowance, - A share in the company profits paid monthly tax free currently around £200 -The opportunity to become a trained Fire Marshall or First Aired (bonus applied) -Staff discount on all stock Duties of Buyer (Food) We are seeking a detail-oriented and proactive Buyer to join our buying team. Assisting with the management of regular supplier accounts within chilled/frozen category Onboarding new suppliers/brands Negotiating pricing, contract terms and conditions with existing suppliers. Analysing market trends and perform cost analysis to identify and implement cost-saving opportunities Monitoring stock levels and assisting with stock control Supporting the implementation of category plans Liaising with suppliers to maintain good relationships Providing administrative support to the Buying Team Skills of Buyer (Food) Good practical knowledge of Microsoft packages, including Excel & Word. Administration and the ability to use reports and spot trends. Strong negotiating skills. Good supplier rapport.   The ability to work under pressure and to meet strict deadlines Strong organisational skills and attention to detail Plenty of initiative and the ability to work both alone and liaising with a team Ability to cope with demands of a fast pace changing industry   If you have worked in a Buying, Purchasing, Procurement, Food, FMCG, Chilled and Frozen position and you are looking for a new position in a growing organisation please do not hesitate to contact The Work Shop today for a discussion? Procurement, Buying, Purchasing, Food, FMCG, Food, Chilled, Frozen, Vitamin, Minerals and Supplements, Supplier Job Title: Buyer (Food) Location: Southampton Salary: £35,000 - £39,000

Our client, a wholesale distributor, is seeking a dynamic and organised Office Supervisor to join their team in Verwood. The successful candidate will play a crucial role in overseeing various managerial, project-based, day-to-day tasks and support a small team of Sales Administrators.   Key Responsibilities of the Office Supervisor:   Managerial: Recruit, train, and mentor team members and ensuring the phone lines are covered. Monitor and record annual leave and absence. Inclusion in company, sales, and operations meetings. Ensure month-end invoicing is completed in a timely manner. Liaise with the software company to address issues, perform maintenance, and implement new functions when necessary.   Project Based: Understand and oversee tender contracts and 'extracurricular' customers (2, 3 accounts). Oversee customer consignment stock. Maintain showroom and ensure its proper maintenance. Run regular and ad hoc reports, including sales value and volume, stock status, backorders, stock clearance, and margin-related reports.   Tasks: Oversee administration of price changes, such as customer order updates. Create and maintain trade price lists by brand. Monitor and understand bespoke system elements, e.G Automatic customer invoicing. Be aware of inbound brand deliveries, running and preparing a report on new available customer orders. Handle all inquiries and reservations related to hotel accommodation, including obtaining corporate rates, and dinner reservations. Oversee office phone group maintenance, including managing out-of-hours messages. Ensure various Sales Office Administrator reports are run and those for other departments are processed where applicable. Ensure all sales order processing and customer account maintenance are met. Answer customer, consumer, and brand inquiries. Ensure the daily system backup is run.   Key Skills & Requirements of the Office Supervisor: Excellent organisational and leadership skills. Strong communication and interpersonal abilities. Attention to detail and ability to multitask. Proficiency in using relevant software and systems. Knowledge of sales processes and customer service.   Job Title: Office Supervisor Location: Verwood BH31 Salary: £28k-£32k DOE