JOB SEARCH

We are seeking customer focused, energetic individuals that care as passionately about delivering great customer service as we do. All our team are empowered to make decisions and ensure every customer is left feeling 100% happy with the service they have received. Customer Service Consultant job specifications:

• Answer inbound telephone calls, respond to customer service emails and answer Live Chats to meet team service level agreement targets whilst delivering 100% Happiness to customers.
• Make outbound calls as required, either to reply to customers with queries, or to support targeted service campaigns as required.

• Respond to customer and client enquiries in a timely, courteous and helpful manner.
• Demonstrate the ability to troubleshoot and resolve issues using written communication.
• Manage multiple chat conversations at once while maintaining attention to detail and response quality.

• Deliver 100% Happiness whilst adhering to best practices to ensure every interaction considers cost efficiencies within the decision-making process

Skills and Experience of Customer Service Consultant: Essential

• Excellent communication skills both written and spoken.
• Ability to engage and motivate others through effective written communications
• Results driven, meeting or exceeding current KPI’s or targets.
• Effective in offering customers appropriate resolution whilst delivering 100% Happiness and supporting colleagues to do the same.
• Able to challenge processes and procedures to demonstrate better ways of working.
• Intermediate level of MS SharePoint, Excel, Word and Outlook.

Desirable

• Ability to coach and mentor team members to increase knowledge and efficiency.
• Competent and knowledgeable with Elucid, Vocalcom and other in-house systems.
• Familiar with areas of Call Centre compliance including adherence to GDPR guidelines, and ensure that agents operate to required standards and requirements when talking to our customers.
• Communication skills - Email & Live Chat

  Salary: £12.30 p/h - Bonus up to £300 per month Contract Type: Temp to Perm Training sessions may be conducted on site. Shifts:   Monday to Friday between 8.30am and 7pm, 1 weekend a month working - Saturday 8:30am to 5pm, Sunday 9am to 5pm. Rota will be on a rotating shift pattern with 2 weeks notice. Opening times seasonal.   If this role could be of interest to you please submit a CV and get in touch with The Work Shop Resourcing, Ringwood! Customer Service, Consultant, Advisor, Inbound calls, Retail, People, Customer Advisor, Call Handler

A prestigious Aerospace company based in Verwood is looking for a full time Machine Shop Estimator to join their team. Do you have industry experience within Aerospace and looking for a fantastic opportunity to join a growing company.   We are looking for a candidate with strong communications skills, strives in a fast-paced environment and able to handle multiple projects.   Key responsibilities of Machine Shop Estimator:

• Read detailed manufacturing drawings and produce machining manufacturing methods in-conjunction with customer specifications for turning, milling, grinding and the treatments of components.
• Produce detailed process sketches and technique sheets to aid manufacture if required.
• Communicate effectively with design and quality related disciplines to drive and resolve issues promptly to the benefit of the company.
• Be familiar with costing processes and compiling costs and quotations in a structured manner for customers.

  The ideal Machine Shop Estimator:

• An appreciation and knowledge of Aerospace related materials and procurement processes is essential.
• An appreciation and knowledge of Aerospace and customer specific quality and specifications is necessary.
• An understanding of Heat treatment processing.
• Knowledge of finishing treatments and processing is essential to determine allowances for machining.
• An appreciation of Lean Technique adopting right first time and waste reduction would be an advantage.
• Must be fully conversant with Microsoft Office suite of tools, including Word, Excel.
• Knowledge of any production software such as MRP systems would be an advantage.
• An understanding or proven experience using Advanced Product Quality Planning (APQP),  would be an advantage
• Proven use of tools such as Failure Modes and Effects Analysis (FMEA’s), and Control/quality Plans required.
• Must be able to demonstrate a flexible approach to ensure that departmental targets and goals are achieved.

  Machine Shop Estimator Verwood BH31 Hours: Mon – Thurs 7:30am – 4:30pm and Fri 7:30am to 12:30pm Salary £50k

We are looking for a Multi-skilled Maintenance Engineer with strong mechanical and electrical skills to support the maintenance and improvement of our Client’s plastic pipe extrusion lines, plastic fabrication and tool making equipment. The ideal candidate will have hands-on experience working with machinery, haul-offs, cutters, vacuum tanks, and downstream equipment used in the production of plastic pipes (e.G., HDPE, PPR, PP) and plastic fabrications.   Essential Skills & Qualifications of Multi-skilled Maintenance Engineer:

• Recognised qualification in Electrical/Mechanical Engineering (e.G., NVQ Level 3, City & Guilds, HNC/HND).
• Proven experience in maintaining and troubleshooting plastic pipe extrusion or automated machinery (e.G., Single screw extruders, vacuum sizing tanks, haul-offs, cutting equipment would be advantageous).
• Strong fault-finding skills on PLC-based control systems, motors, sensors, and variable speed drives (VSDs).
• Understanding of hydraulic/pneumatic systems, cooling/chiller circuits, and pipe sizing equipment.
• Ability to work under pressure in a fast-paced, continuous production environment.
• Familiar with safe working practices and risk assessments.

  Desirable skills of Multi-skilled Maintenance Engineer:

• 18th Edition Electrical Wiring Regulations (if electrical bias).
• Experience with automation systems, PLC fault diagnosis (e.G., Siemens, Allen Bradley).
• Knowledge of lean manufacturing, 5S, TPM, or continuous improvement tools.
• Previous experience in the plastic pipe manufacturing industry (e.G., Water, gas, cable conduit) would be advantageous.
• Must be a car owner and driver

  Working Conditions of Multi-skilled Maintenance Engineer

• Factory floor environment; exposure to noise, heat, and industrial machinery.
• Day shift, including the potential to include nights and weekends to be agreed in advance.
• Use of PPE and strict adherence to safety protocols is essential.

  If you are currently a Multi-skilled Maintenance Engineer looking for new position with in a highly established organisation with a growth mindset please do not hesitate to contact The Work Shop today?