JOB SEARCH
2nd Line IT Support Engineer, Wimborne
The Work Shop is currently working with a well established Telecoms and IT provider operating across the Dorset and Hampshire areas with circa 500 active customers.
They install and support solutions to businesses of all types and size with a suite of products and services to provide a complete IT & telecoms package and have built an outstanding reputation over 30 years in business with existing and often longstanding customers due to their commitment to delivering quality products with outstanding service and integrity.
They are now looking for a highly experienced 2nd Line IT Engineer to predominantly provide remote technical helpdesk support including escalation from 1st line.
There will also be elements of contributing to designing solutions, planning/managing installation projects and possibility for occasional site visits
The candidate must be a highly motivated engineer, with a ‘can do’ attitude and a thorough, logical approach to planned projects and reactive support services. They must be sufficiently skilled in all core products and service areas to ensure fault calls are responded to and rectified in an efficient and timely manner, within given SLA’s as required and proud to report satisfactory customer communications.
Key Responsibilities:
- Provide 2nd line escalation support to service desk and internal IT requests
- Assist with solution design and recommendations
- Plan and undertake customer implementation projects
- Building and maintaining strong relationships with customers through the support you deliver
- Maintain concise and clear documentation via ticketing system and knowledge base
- Microsoft 365 implementation and support
- Microsoft Windows Server and Desktop Support
- Mac OS Server and Desktop Support Support
- Group Policy and Active Directory Administration, new user setups (User accounts, O365 Mailboxes), Sharepoint development and Azure files.
- Microsoft Security setup and support including Defender, Patching, Conditional Access, Anti Phishing, Anti Spam, Anti Virus etc.
- Remote Backup and firewall procedures
- Network Infrastructure covering broadband, leased lines, LANs & VLANs, DNS/DHCP, TCP/IP, Ethernet, wireless routers/firewalls
- Diagnosing network infrastructure faults using software tools
- Knowledge of Hyper-V and VMWare (ESXI) virtualisation including disaster recovery
- Supporting and administering managed Wi-Fi solutions
- Veeam Back up
- Microsoft certified on prem / cloud or equivalent
- Hyper V / VMware
- CCNA or equivalent
- FortiGate / Cisco Firewalling or equivalent
- ITIL or equivalent
- Experience providing excellent customer service whilst working under pressure to SLA’s
- Experience providing field support and installation services across multiple sites
- An understanding of a service call life cycle
- The ability to work accurately under pressure, to deadlines
- Excellent organisational, multitasking and planning skills
- Preferred previous B2B experience/ Managed Service Provider background
- A full and valid UK driving license
Job Features
Job Category | Information Technology |
Salary | £28000 - £33000 |
Working Hours | Full Time |
Contract Type | Permanent |
Job ID | 3062/2 |
Driver / Installer Ferndown BH22 - salary up to £27,000 pa
A well-established manufacturing business who produces innovative fire protection products is looking for a reliable driver to use the company van to deliver and unload equipment mainly to construction sites in and around London.
The role will involve duties such as loading and unloading as well as supporting engineers on site to set up and install equipment as needed
The role will typically involve 1 or 2 daily drops with early starts to arrive on site for approx 8am.
Position will also include warehouse duties on site in Ferndown
The role will work as part of the wider engineering team so you must be a great team player with good communication skills and a hands on, can do attitude. The position may develop into an engineer role with full training and development on offer
You wont necessarily need any previous experience but will need to be practical and hands on with a personable and friendly outlook.
Monday to Friday only.
Standard working week of 45 hours with OT available
You must have a clean driving licence
Job Features
Job Category | Production |
Salary | Up to £27,000 |
Working Hours | Fulltime |
Contract Type | Permanent |
Job ID | 6238/13 |
Our client is a recognised and reputable award-winning company based in Poole with hugely successful accounts established over the past four decades.
The have an opportunity for and experienced Business Development Manager to join their busy team.
This is a 360-degree role involving prospecting, conversion, sales, orders, promotions and customer service – the main purpose being to manage and grow existing customer relationships whilst identifying and seizing business opportunities.
As a Business Development Manager working externally on a national basis, you will be meeting with prospects either personally or virtually, with one day in the office.
The position will require you to identify business development opportunities that will grow the market share within particular vertical markets whilst providing strategic account management to ensure smooth and profitable operation of their accounts.
Customer satisfaction is of the utmost importance along with the cultivation of strong relationships.
Skills required for the role:
- B2B or B2C Account Management or BDM experience ideally at a high level
- Commercial intelligence with demonstrable P&L understanding
- Able to demonstrate strong new business sales achievement
- Comfortable selling and managing £1m plus customer accounts
- Excellent presentation skills with a good understanding of technology
- Negotiation and persuasion skills to ensure win/win situations are achieved
- Proactive sales experience with evidence of self-generating leads
Job Features
Job Category | Sales & Marketing |
Salary | Up to £50,000 (DOE) |
Working Hours | ? |
Contract Type | Permanent |
Job ID | 1882/11 |
Storeroom Operative- Southbourne BH5 - Salary up to £24k DOE
Do you want to work for a leading distributor of affordable network accessories who supply domestic and international customers with optical network transceivers, fibre optic cabling, rackmounts, memory and many other accessories for networks and servers?
Working alongside the sales administration team to support the production and shipping of orders accurately and on time. This includes picking & packing, assembling components, coding and labelling products, consigning orders on courier systems. Responsible for the smooth running and maintenance of the warehouse and production facilities.
Main Responsibilities
- Order processing and dispatch
- Prepare orders as defined in the work order and defined company procedures
- Pick inventory
- Code and label goods as defined in the work order
- Package goods appropriate to customer requirements and for safe shipping
- Ensure stock accuracy with regular stock checks
- Liaise with management regarding stock discrepancies
- Maintain the warehouse and production areas in a clean and organised condition
- Recode and relabel returned goods or cancelled orders as instructed
- Check all inbound deliveries and report discrepancies to management
- Warehouse supplies management
- Maintain sufficient supplies for packaging and labelling of goods
- Monitor the delivery of inbound and outbound shipments
- Track inbound and outbound shipments to their destination
- Escalate courier issues as necessary
- Communicate delivery issues with appropriate colleagues
- Liaise and collaborate with other departments where required
- Produce reports upon request
- Develop a knowledge and understanding of products and new technologies in order to support the job role
- Attention to detail
- To work and follow all operational procedures
- Excellent MS office skills including Excel, outlook, word
- Punctuality and professionalism
Job Features
Job Category | Warehouse |
Salary | Up to £24,000 (DOE) |
Working Hours | ? |
Contract Type | Permanent |
Job ID | 3106/6 |
Our client based in Poole has a brand-new position available for a Compliance Administrator to work as part of a busy and friendly team.
Are you an administrator with an interest in Compliance? Perhaps you are already working in a similar role? If so, we would love to hear from you!
Our client is a well-established family run business with some very exciting customers and due to their continued growth, require an individual that will contribute to the implementation and improvement of the Company’s internal and external compliance policies.
This will be achieved by providing general administrative support to the team whilst ensuring that the Company adheres to the laws, regulations, standards and quality control processes that govern the production of goods.
Working closely with the Purchasing department, you may also at times be required to assist with supporting the production, health and safety and quality functions within the organisation.
This very busy role will suit a detailed orientated individual possessing excellent administrative, organizational, and IT skills.
MS Office skills are essential, along with previous experience of working in a fast paced environment. A positive, enthusiastic and diplomatic approach to work would be beneficial!
Hours: 09.00am and 17.30pm
Salary: Up to £30k DOE
Job Features
Job Category | Office & Administration |
Salary | £25,000 - £30,000 |
Working Hours | ? |
Contract Type | Permanent Temporary |
Job ID | 1204/54 |
HR Administrator – Ringwood – Upto £28,000 DOE
Our client is looking for an HR Administrator to join their team. The ideal candidate will play an essential role in maintaining employee satisfaction and organisational efficiency by handling day-to-day HR tasks and administrator duties, assisting in the hiring process, and supporting the overall HR strategy of the organisation.
Duties & Responsibilities:
- Organizing and maintaining personnel records
- Completing DBS and right to work checks
- Heading up and supporting staff recruitment processes including handling of the application and shortlisting processes, scheduling and conducting interviews.
- Preparing offers, contracts of employment, referencing and collecting required documentation.
- New starter inductions – Health & Safety, HR documents.
- Assisting the finance department with monthly spreadsheets (E.G. Leaves of absence, sick days and work schedules).
- Arranging travel accommodation and processing expense forms.
- Create regular reports and presentations on HR metrics (E.G. Turnover rates).
- Scheduling of periodic staff reviews across all departments including probationary reviews.
- Coordinating and assisting with periodic processes, such as auditing accuracy of information, collation of completed appraisal documentation, auditing training logs etc.
- Accurate minute taking for management during meetings.
- Other ad hoc duties as required by the HR department including participation in project work.
- Strong Administration skills
- Previous experience in an HR Admin or Recruitment role
- Excellent verbal and written communication skills
- Attention to Detail
- Confidentiality
- The ability to display empathy and sensitivity.
- Knowledge of HR software and systems – Desirable not Essential
- Qualified to CIPD Level 3 or above – Desirable not Essential
Job Features
Job Category | Office & Administration |
Salary | £28000 |
Working Hours | 08:30 - 17:30 |
Contract Type | Permanent |
Job ID | 4356/82 |
Customer Service Coordinator, Romsey £26,000
An excellent opportunity has arisen for a Customer Service Coordinator to join a well-established and growing company based in Romsey.
The role of Customer Service Coordinator role will primarily involve providing a knowledgeable and professional customer service covering a broad range of services and products.
Main duties of the Customer Service Coordinator
- To answer enquiries received into the department, within defined timescales and in an efficient and friendly manner
- To resolve product or service problems whilst providing accurate and informative solutions by telephone, email, and letter
- To keep records up to date and accurately enter full information onto the company’ database
- To produce sales, service and rental quotations as requested and maintain financial records
- To work with appointed Engineers and Drivers to achieve required SLA’s whilst communicating any problems or obstacles delaying work completion
- To work within authorised Standard Operating Procedures
- Previous experience in a Customer Service environment
- Ability to plan, organise and prioritise workload
- Attention to detail and maintains good, accurate quality of work
- Strong work ethic and adaptable to change
- Strong communication skills with a professional telephone manner
- Strong IT skills especially in Microsoft Outlook, Word, and Excel
Job Features
Job Category | Customer Services |
Salary | £ |
Working Hours | ? |
Contract Type | Permanent Temporary |
Job ID | ? |
Position: CAD Technical Engineer
Location: Verwood
Salary: £35,000 - £40,000 DOE
Hours: Monday-Thursday 8:30am - 5:15pm (30-minute lunch), Friday 8:30am - 1:00pm (37.5 hours per week)
Are you an experienced Technical/CAD Engineer looking for full product training and career development opportunities? Join our friendly team in Verwood and become part of a leading distributor serving key industries such as manufacturing, food, cosmetics, pharmaceutical, water treatment, and agriculture.
Responsibilities:
- Gain detailed knowledge of our systems
- Manage outsourced electrical, fabrication, and welding work ensuring timely delivery of orders/projects
- Specify and design custom parts as required
- Use CAD software to produce drawings
- Set up new part numbers and suppliers
- Place orders with suppliers
- Assist with stock control and planning using Microsoft Excel
- Communicate with customers regarding repairs
- Handle sales & technical enquiries and provide quotes to customers
- Qualified to HND / degree level
- Minimum 5 years’ experience in a similar technical role
- Excellent communication and interpersonal skills
- Strong IT administration skills
- Proficiency in Microsoft Office, especially Excel
- CAD drawing experience is essential
- Mechanical/electrical design or engineering experience required
- Vision and drive to implement change and improve efficiency
- Desire to succeed and help profitably grow the business
- Competitive salary based on experience
- Full product training
- Career development opportunities
- Friendly team environment
Job Features
Job Category | Engineering |
Salary | £35000- £40000 |
Working Hours | ? |
Contract Type | Permanent Temporary |
Job ID | 4266/1 |