JOB SEARCH
Our prestigious client based in modern spacious offices in Poole is looking for a Maintenance Project Manager to join the busy office-based team.
We’re looking for an experienced Project Manager to join our office-based Cruise division, supporting our Cruise ship maintenance team.
What you will be doing as the Project Manager:
This role is responsible for ensuring that the CBN product presents and continually performs well on all client vessels.
Duties of the Project Manager:
- Line management of engineering team, ensuring they have the skills, capability, equipment and qualifications to perform their duties.
- Manage all travel and accommodation requirements for the engineering team, ensuring sufficient time allocated for breaks and time in lieu (accurately recorded).
- Ensure the service and maintenance programme is scheduled is planned effectively in agreement with the client.
- Develop and implement a maintenance reporting structure ensuring full visibility and transparency on issues to be resolved.
- Create and maintain mechanisms for effective follow-ups to ensure timely delivery and accountability.
- Visit completed installations to handover to maintenance team, introducing the team and ensuring client contacts are satisfied with final installation before handover.
- Manage CBN email inbox and be responsible for communication with assigned vessels.
- Record any issues on the issues log, using the RAG process and take ownership of issues through to resolution.
- Build and communicate project plans with key milestones for each onboarding, ensuring stakeholder alignment.
- Provide weekly progress updates internally and externally, flagging risks and proposing solutions.
- Prepare monthly customer reports, including engineer visit summaries, usage analysis, and cost breakdowns.
- Update and maintain the budget tracker following each service visit.
- Analyse KPI data and feedback to identify opportunities for service improvement (ie. maintenance cost per passenger, customer NPS.)
- Monthly profit share bonus scheme
- Free onsite parking
- Perks at Work scheme
- Tuck shop snacks and free lunch every Friday
- Cycle to Work scheme
- Subsidised workplace massage
- Eye care reimbursement
- Employee assistance programme (EAP)
- Company social and corporate events
- Maintenance Project Manager
- Salary: £50-55k
- Contract type: Permanent
- Hours: 40 hours per week
- Location: Office based. Must be available for occasional out of hours working. Occasional travel to partners, our warehouses and customer vessels
Job Features
| Job Category | Maintenance, Operations |
| Salary | £50,000 - £55,000 |
| Working Hours | Full Time |
| Contract Type | Permanent |
| Job ID | 1882/37 |
Are you an experienced Sales Administrator looking for a role in a fast paced environment? Do you want to work for a leading distributor of affordable network accessories who supply domestic and international customers with optical network transceivers, fibre optic cabling, rackmounts, memory and many other accessories for networks and servers?
Role and responsibilities for Sales Support Administrator:
- Processing orders accurately – Preparation & shipping
- Preparing quotations
- Administering special negotiations
- Answering inbound calls
- Assisting customers with configuration advice & pricing
- Assisting Sales account manager quote/order/call overflow
- Monitoring and following up quotes
- Relaying daily shipping and back-order status by phone or email
- Assist with stock management
- Chasing back orders and providing information to customers
- Responsible for POD’s and courier issues
- Support marketing campaigns
- Communicate effectively with our suppliers and producing reports upon request monthly/weekly/biweekly
- Knowledge and understanding of products and new technologies
- Support research activities
- Excellent analytical skills & high level of attention to detail
- To work and follow all operational procedures
- Excellent MS office skills including Excel, outlook, word
- To participate in all operations meetings and sales meeting if required
- Punctuality and professionalism
Job Features
| Job Category | Office & Administration |
| Salary | £26,000 |
| Working Hours | Full Time |
| Contract Type | Permanent |
| Job ID | 3106/17 |
We’re looking for Purchasing Administrator/Procurement to join our office-based Purchasing/Procurement team in Poole.
Our client is a fast-paced, global solutions provider famous for their fantastic customer service and end-to-end solutions - they help customers stay ahead in an ever-changing world.
Due to their continued growth in the Cruise sector, they are looking for a Projects Administrator to join their forward-thinking team and help shape the future of their supplier partnerships, own-brand growth, and sustainability goals.
What you will be doing as Purchasing Administrator/Procurement:
- Manage all administration and data pulling required relating to allocated projects as well as setting up smart sheet trackers to monitor progress.
- Chasing Rebates through and setting up annual tracker.
- Maintain strong relationships with Suppliers and support with prep for supplier meeting and QBR’s.
- Product alternative suggestions for sales team, including spec and price evaluation.
- Price file management, analysis and importing as well as investigation of price discrepancies.
- Log and track team savings as well as update team via Bloom.
- Ensure project costs are logged and pro forma invoices managed effectively
- Manage new supplier set ups as relating to projects.
- Utilise Arcus system to input and monitor tenders, audits, supplier information and ESG information as necessary.
- Maintain Core Range Planners and endure Data has updated PIM (product information management).
- Manage all project product set ups on system.
- Support the audit and ESG process, provide and chase information as required.
- Support tender sourcing by collating information gathered by the team. Check for savings making sure they are logged and captured on system.
- FR & Arc clothing compliance, ensure DOC’s, Certification are up to date and published and available on PIM.
- Work with the team to learn and continually develop technical skills (eg. Measuring, specifications, size charts).
- Monthly profit share bonus scheme
- Holiday buy-back scheme
- Company sick pay & Free onsite parking
- Perks at Work scheme
- Unlimited ‘tuck shop’ snacks & Free lunch every Friday
- Complementary Birthday vouchers
- Subsidised workplace massage
- Eye vouchers
- Employee assistance programme (EAP)
Job Features
| Job Category | Office & Administration, Purchasing |
| Salary | £29,000 - £30,000 |
| Working Hours | Full Time |
| Contract Type | Permanent |
| Job ID | 1882/36 |
We are pleased to be working with a friendly and established company based in Romsey which is looking for Customer Service Advisors. This role is an excellent temporary to permanent opportunity.
As a Customer Service Advisor, you will respond to contact made from existing customers, regarding queries relating to a service or purchased product, via phone, email, webchat or post.
*Potential to work from home after completion of probation, however you must be available to come into the office when required (meetings, reviews training etc)*
Duties for the Customer Service Advisor:
- Deal with all incoming and follow up contact with customers who have an enquiry or service request, either by phone, email, webchat or post
- Handle and resolving customer complaints
- Chase customer orders, refunds, providing product information and all other customer service related help
- Consistently provide a strong level of customer service at all times, being knowledgeable and taking ownership to manage enquiries from investigation to resolution
- Increase customer satisfaction and loyalty by dealing with requests effectively and efficiently
- Supporting other departments in line with business requirements
- Have a previous customer service background in office, retail or hospitality environments
- Experience in complaint handling to ensure customer satisfaction
- Excellent telephone manner and strong communication skills
- Good IT skills including use of e-mail and Microsoft products
- Work as part of a team, support colleagues and promote a positive team spirit
- A-C Grade in English GCSE
Job Features
| Job Category | Customer Services |
| Salary | £26,624 + bonus |
| Working Hours | Full time |
| Contract Type | Temp - Perm |
| Job ID | 2356/97 |
We are looking for a Client Relationship Manager (Subject Matter Expert) to act as an industry expert within various product ranges, offering consultancy and expertise as a way of adding value to the client. The purpose of the role is to grow accounts in both revenue and profitability through a diverse range of activities and developing relationships with both customers and suppliers.
Job Role of Client Relationship Manager:
- Accountable for building and managing relationships with internal customers and external customers such as non-commercial relationships (hotel operations, health and safety, public health, housekeeping).
- Accountable for nurturing an account to ensure it grows to its full potential.
- Work closely with clients to ensure involvement with their strategic planning and how we can support.
- A good working knowledge of product creation & delivery, change control, product definition and change management processes.
- Excellent communication and interpersonal skills, with influencing and engagement skills
- Working closely with the internal account support to ensure customer expectations are met and products are delivered on time.
- Influence the direction of accounts you look and after and proactively engage with the client to decide on the appropriate range of products they require.
- Research sufficiently to enable you to act as the industry expert, thereby offering clients consultation on relevant products and processes.
- Proactively work with colleagues internally and with clients to improve the profitability of their accounts.
- Interrogate client accounts, conducting regular reviews of pricing and opportunities for margin growth and price increases.
- Source products in response to clients’ requests and use this information to anticipate future needs.
- Ability to calmly deal with client queries and concerns with high levels of professionalism and creatively, providing solutions to their problems.
- B2B or B2C sales and customer management experience
- Experience within the leisure, retail and/or hospitality industry preferred.
- Demonstrable experience building and developing profitable long term customer relationships
- Strong commercial acumen (ability to analyse and interpret data leading to additional business opportunities and wins)
- Appetite to develop both product and industry knowledge
- Ability to build strong relationships with both customers and colleagues
- Modern open plan office
- Monthly profit share bonus scheme
- Holiday buy-back scheme
- Company sick pay
- Free onsite parking
- Perks at Work scheme
- Tuck shop’ snacks
- Free lunch every Friday
- Cycle to Work scheme
- Complementary Birthday vouchers
- Subsidised workplace massage
- Eye care vouchers
- Employee Assistance Programme (EAP)
- Company social and corporate events
Job Features
| Job Category | Customer Services |
| Salary | £35,000 - £45,000 |
| Working Hours | Full Time |
| Contract Type | Permanent |
| Job ID | 1882/32 |
We’re looking for an experienced Team Leader for the Account Support Team to join our clients office-based in Poole.
Our client is a fast-paced, forward-thinking global solutions provider who is redefining operational excellence for businesses. Famous for their fantastic customer service and for creating comprehensive solutions that help our customers stay ahead in an ever-changing world.
What you will be doing Account Support Team Leader:
The Team Leader is responsible for leading, coaching, motivating and managing the Internal Account Support team to deliver exceptional customer service
Duties of Account Support Team Leader:
Manage the Team
- Oversee and manage the productivity and performance of Internal Account Supports ensuring goals and targets are met consistently.
- Conduct monthly one-to-one meetings with team to provide feedback, address concerns, and offer support for professional development.
- Set clear performance expectations and provide constructive feedback to improve employee performance.
- Analyse productivity metrics and identify areas for improvement, implementing action plans accordingly.
- Manage complaints procedure, ensuring customer driven issue resolution.
- Manage inbox, effectively delegating tasks to team. Follow up to ensure tasks are achieved within agreed timeframe.
- Management of entire lifecycle of customer interactions, able to analyse root cause and apply fix.
- Manage and respond to delivery issues and queries received via email within the agreed Service Level Agreement (SLA) managed by the CRM.
- Work closely with the client relationship and warehouse operations teams to foster a culture of teamwork and a clear path for problem escalation.
- Foster a culture of engagement and motivation among team members, promoting a positive work environment.
- Provide coaching and mentorship to colleagues to enhance their skills and career growth.
- Analyse productivity metrics and identify areas for improvement, implementing action plans accordingly.
- Utilise ERP, CRM, and data management software to ensure accurate and timely order management.
- Handle customer inquiries over the phone in a professional and efficient manner.
- Maintain a comprehensive understanding of various order processing procedures and channels through which orders come into the business.
- Collaborate with internal teams to prevent order misses and ensure accurate order processing
- Develop and maintain a comprehensive understanding of the customer base, key contacts, and the cruise ship order fulfilment process.
- Work closely with the Purchasing team to ensure timely receipt of goods required for orders and demonstrate a strong understanding of business processes and supply chain management for efficient workload coordination.
- Monthly profit share bonus scheme
- Holiday buy-back scheme
- Company sick pay
- Free onsite parking
- Perks at Work scheme
- Unlimited ‘tuck shop’ snacks, free lunch every Friday and company social and corporate events
- Complementary Birthday vouchers
- Subsidised workplace massage
- Eye vouchers
- Employee assistance programme (EAP)
Job Features
| Job Category | Customer Services |
| Salary | £400000 - £45000 |
| Working Hours | Full time |
| Contract Type | Permanent |
| Job ID | 1882/34 |
The Work Shop are delighted to recruit for leading electrical power specialists based in the Belbins Business park, Romsey. For a temporary to permanent basis.
The Assembly Operative position comes with a variety of benefits once you go permanent including:
- Free on site parking
- 28 days holiday including bank holiday, growing every year of employment
- 3% pension scheme after three months of employment
- Private healthcare after one year of employment.
- 30 minute lunch as well as two 20 minute tea breaks
- Working individually or with other Assembly Operatives to assemble electrical products in accordance with company quality documentation and procedures.
- Operating equipment such as soldering irons, spot welders, heat guns and hot plates.
- Ensuring high standard of workmanship at all times.
- Always maintaining safe working practices according to the Health and Safety policy and procedures.
- Working in a clean, tidy, and organised manner.
- A good level of fitness is required for this role as individuals will be expected to spend long periods of time standing.
- Good working Knowledge of general Health and Safety
- Previous experience using work shop tools and equipment.
- Familiarity with desktop computer software (e.g Microsoft office applications)
Job Features
| Job Category | Production |
| Salary | £13.50 - £14.50 |
| Working Hours | Full Time |
| Contract Type | Temp - Perm |
| Job ID | 4860/5 |
We’re looking for an experienced Customer Account Support to join our clients office-based Sales team.
Location: Poole
Salary: £30,000 - £34,000 plus Bonus
Our client is a fast-paced, forward-thinking global solutions provider who is redefining operational excellence for businesses. Famous for their fantastic customer service and for creating comprehensive solutions that help their customers stay ahead in an ever-changing world.
Job Entails for Customer Account Support:
- Frontline Customer Support
- Managing and responding to delivery issues/queries
- Customer Order Management
- Management of Goods In
- Booking Transport to 3PL locations
- Preparing paperwork
- Basic Microsoft word skills will be required.
- Stock management at 3PL locations.
- Sign Off Authority
- Monthly profit share bonus scheme
- Holiday buy-back scheme
- Company sick pay
- Free onsite parking
- Perks at Work scheme
- Free lunch Fridays
- Birthday vouchers
- Subsidised workplace massage
- Eye care vouchers
- Employee assistance programme (EAP)
- Company social and corporate event
Job Features
| Job Category | Customer Services |
| Salary | £30,000 - £34,000 |
| Working Hours | Full Time |
| Contract Type | Permanent |
| Job ID | 1882/31 |
Our client is a market leader in their field, and they are looking for a hardworking, enthusiastic individual to join their warehouse/production team. Do you want to work for an innovative and versatile industrial company based in Ringwood that designs, develops and produces in-house offering a competitive salary?
Reporting to the Parts Manager the warehouse operative contributes actively to the smooth running and organisation of the Spare Parts Warehouse (inc. Yard) through the checking of all Goods In/Out processes maintaining a high level of accuracy and attention to detail.
Responsibilities of Warehouse Operative:
- Liaise with Parts Manager on all incoming/outgoing Parts deliveries/orders
- Ensures all Goods In are checked, accounted for and stored correctly in a timely manner
- Participate in the picking, packing and shipping of Dealer orders to schedule
- Ensures all Goods Out items are packed/secured correctly and safely
- Participate in maintaining accurate Stock Control
- Liaise directly with the Lead Warehouse Operative communicating any discrepancies accurately and immediately in conjunction with our Customs Bonded Warehouse’ regulations
- Participate in maintaining a tidy and safe working environment within the warehouse/office
- Forklift training will be provided.
- Attention to detail
- Literacy and numeracy
- Ability to meet physical demands of the job
- Able to self-motivate and motivate others
- Upbeat and energised
- Good communicator
- Flexible and willing to take on a variety of tasks
- Team Player
- Forklift licence (optional)
Job Features
| Job Category | Warehouse |
| Salary | £12.71 |
| Working Hours | Full Time |
| Contract Type | Temp - Perm |
| Job ID | 1552/23 |
