Customer Coordinator, Full time, permanent   As a Customer Experience Co-Ordinator, your job is to ensure that all customer interactions with the business are positive and you maintain their expectations with a consistent approach, to ensure that every customer receives the very best level of care. You will be responsible for a key part of the customers journey with the business, ensuring their orders are processed quickly and accurately, aswell as providing timely, friendly, and professional responses to a wide range of enquiries. You will be part of the customer facing team, whose mission is to provide customer excellence and work towards being the sector market leader. A core part of this role is to work with multiple department Leaders to share details of customer forecasts and order details. You will also gather information from these teams to help you set customer lead times and manage their expectations.   Key Responsibilities

• Processing and checking of customer orders
• Management of balance orders
• Management of daily order allocations
• Answering inbound telephone calls
• Making outbound telephone calls to obtain information from customers and respond to a wide range of customer enquiries
• Dealing with and responding to a wide range of email and webchat enquiries
• Liaising with Production Manager to manage order lead times
• Liaising with Purchasing Team to manage lead time of materials and product deliveries, which will be used to manage customer expectations on order fulfilments
• Working closely with the Despatch Team to manage a range of order queries and prioritisation of order scheduling
• Help Transport Department to manage customer deliveries, such as gathering and passing on collection paperwork, getting customer approval on transport costs, organising redelivery of failed orders, and passing on delivery charges
• To maintain good operational relationships with both customers and internal departments
• To ensure the company standards are implemented and upheld
• To ensure excellent customer service, while maintaining a commercial approach
• To ensure compliance with ISO regulations.
• To have a basic understanding of the roles of each colleague in your team, to provide cover and support to all team members when required
• Report writing
• Other duties that may be required to support the team and Customer Experience Manager

  Your Background:- You will need previous experience in a fast paced Business to Business environment with good Excel skills. You will need to be positive, energetic and have a Can Do attitude Ability to multi task, work under pressure Strong communication skills excellent Customer Service skills   Up to £26,000 per annum, working hours 08.30am to 5pm Monday to Friday. All office based 22 Days holiday Company Pension Birthday's off Access to free well-being services Free Parking Regular Training workshops Retailer discount Access to free online Private GP service 2 days paid for volunteer work each year

Project Administrator, £28,000 per annum   This is a really exciting opportunity to join a highly respected, professional organisation based in Fordingbridge where your contribution counts. Working alongside the office manager, you will be supporting the consultancy team to deliver expertise to a wide range of clients and other professionals on projects mainly within the UK but occasionally internationally. Key Duties will involve:- Dealing with enquiries, assisting consultants to prepare and issue quotations. Accepting new project instructions, reviewing information provided and preparing project folders and documents. Liaising with clients, architects, planners, CAD designers and other professionals about access details, materials needed and anticipated project completion dates. Keep clients fully briefed on progress and working to the project deadline, issuing completed reports by email or online file transfer software. Prepare relevant MS word report template and Excel schedules, accurately proof read and cross reference reports and plans. Manage on-going non-technical communication with stakeholders, update project database records and prepare invoices Assist wider team with day to day office support.   This is a busy fast paced role and you will need to be extremely organised, calm under pressure and able to multi task. You will need to have excellent communication skills and be comfortable working with people at all levels. You need strong Word and Excel skills and be generally IT Literate This role would suit someone with a strong administration and IT skills used to working as part of a team. You must be proactive, solution driven with a great eye for detail.  There will be plenty of opportunity to learn new skills, develop your role and become a highly valued team member.   Full time, office based role working Monday to Friday across 37.5 hours Free Parking 25 days hol plus banks

£24.5K Basic    £44.5K OTE    An excellent opportunity has arisen for an Account Manager to join a well-established and growing company based in Romsey. Our client has expanded their business in recent months and are ever evolving their service offerings. The Account Manager role will primarily involve working closely with clients in order to promote the company’s services and the ideal candidate will be dynamic, have excellent sales and customer service skills and able be to work to work under pressure.   Main duties of the Account Manager

• Finalise current projects with existing clients whilst offering additional services
• Develop new business opportunities with existing and new clients
• Promotion of products and services to exceed targets
• Working towards targets and growing revenue
• Conducting client meetings to close deals & discuss queries
• Generate proposal documentation for client approval
• Work towards Key Performance Indicators (KPIs) and to company processes and culture

  Key competencies of the Account Manager

• Previous sales experience and strong communication skills
• Experience of client interaction via telephone, email, and hard copy documentation
• Ability to build great relationships with existing and new clients
• Ability to manage time and workload effectively to meet deadlines
• IT literate with sound knowledge of Microsoft Office suite
• Quick learner, hungry to succeed and close deals
• Confident, committed, highly motivated, and organised

  Our client is offering a basic annual salary of £24.5K per annum plus uncapped bonus scheme. On target earnings are £44.5K per annum. Other benefits include 25 days holiday plus bank holidays, pension scheme, health insurance and on-going training and development. The Account Manager role would benefit candidates that enjoy detailed sales coupled with account management and daily interaction with clients. If this sounds like you, please APPLY NOW!   BDM, Business Development, Sales, Internal Sales, Telesales

£24.5K Basic Salary   £36.5K OTE     An excellent opportunity has arisen for a Sales Executive to join a well-established and growing company based in Romsey. Our client has expanded their business in recent months and are ever evolving their service offerings. The Sales Executive role will primarily involve working closely with clients to promote the company’s services and the ideal candidate will be dynamic, have excellent sales and customer service skills and able be to work to work under pressure.   Main duties of the Sales Executive

• Act as point of contact for enquiries made via telephone and email
• Promotion of products and services to exceed targets
• Document purchase orders and close of sales
• Generate and assist with proposal documentation for client approval
• Working towards targets and growing revenue
• Conducting online meetings with clients to close deals & discuss queries
• Work towards Key Performance Indicators (KPIs) and to company processes and culture

  Key competencies of the Sales Executive

• Previous sales experience and strong communication skills
• Experience of client interaction via telephone, email, and hard copy documentation
• Ability to build great relationships with existing and new clients
• Ability to manage time and workload effectively to meet deadlines
• IT literate with sound knowledge of Microsoft Office suite
• Quick learner, hungry to succeed and close deals
• Confident, committed, highly motivated and organised

  Our client is offering a basic annual salary of £24.5K per annum plus uncapped bonus scheme. On target earnings are £36.5K per annum. Other benefits include 25 days holiday plus bank holidays, pension scheme, health insurance and on-going training and development. The Sales Executive would benefit candidates that enjoy detailed sales coupled with administration and daily interaction with clients. If this sounds like you, please APPLY NOW!   BDM, Business Development, Sales, Internal Sales, Account Manager, Telesales

Fantastic opportunity for a Data Analyst to join a small but rapidly growing organisation based in Bournemouth!   Our client is an industry leading online portal has been hugely successful in supporting businesses throughout the UK and Ireland and they are a subsidiary of a global leader within their specialist sector.   We are looking for a data processing analyst to join their busy and fast paced team. This role is initially offered as a temporary contract until the end of December, which will then be reviewed.   This is a brand-new role supporting a range of tasks to ensure that our clients data is kept neat and tidy and reconciling different sets of data to identify mismatches.   A quick learner with excellent attention to detail is needed for the role, along with excellent excel skills including V-lookups and pivot tables.   The successful candidate will be someone that loves working with data and is interested in finding new ways to improve data processes.   Hours: 37.5 hours per week Monday to Friday   Partial hybrid working is available after training.   Benefits £25-28k base salary Companywide annual bonus scheme. 25 days holiday per year (plus bank holidays). Free parking Health Cash Plan Extra day off for your birthday Discounts, offers or cashback  

The Work Shop are working with an award winning design and manufacturing business based in beautiful offices just outside of Ringwood They are currently looking for a new Account Manager to work within the sales and project team and take responsibility for a selection of  leading national UK retailers and large food manufacturing customers.   This will involve:

• Working with the Sales Director on developing new business
• Building and developing relationships with key accounts
• Identifying opportunities, then pitching for and winning new business
• Contributing and overseeing relevant NPD to do so, including briefing the inhouse art team and managing customer design feedback
• Managing all commercials for each project, remaining competitive whilst ensuring profitability and margins are maintained
• Coordinating all customer requirements and ensure all deadlines are met, from point of order through to delivery, working in a hands-on fashion day to day, together with project management team
• Liaise with internal stakeholders including warehouse, logistics, marketing & finance teams, and submitting required information to progress projects
• Managing external suppliers during the course of projects

  Creative thinking, project management and advanced negotiating skills will be required.   Additionally the candidate should:

• Be a natural and engaging presenter & communicator with great people skills
• Have a strong grasp of commercials
• Be skilled and comfortable with the MS Office portfolio
• Have a passion for great design and a talent for NPD
• Be independent, focused, and hands on
• Be deeply focused on fantastic levels of customer service and determined to deliver all product to spec, to the highest quality, and on time
• Have superb organizational and time management skills, with excellent attention to detail
• Have a strong track record of business development / sales / account management

  A background in FMCG would be essential, and knowledge of and experience in the confectionery / biscuit / food gifting market would be a strong bonus.   There will likely be some international travel required at various times of the year (particularly for trade shows). The candidate should possess their own means of transport and a clean driving license.   Salary is dependent on experience Office based role with 1 day Hybrid on offer 9am to 5pm - Core office hours

Despatch Co-Ordinator - £30,000 - £35,000 - Verwood A well-established Engineering client based in Verwood is looking for a full time Despatch Co-Ordinator to join the team. Responsibilities:

• Invoicing stock/parts coming through from inspection.
• Raising Treatments paperwork
• Run stock sheets for all customers and pull over what can be sold.
• Make sure dispatch log, treatments table and end of month table is up to date daily.
• Raising works orders
• Ensure parts are sent to finished parts stores daily.
• Packing & Wrapping

  Key Skills and Experience:

• Basic engineering knowledge
• Team Player with a “can do” attitude and approach.
• Ability to work accurately and methodically.
• Experience of working in a similar quality-conscious high-speed environment
• Neat and accurate handwriting – Vibro Etching
• Computer literate with strong IT processing skills
• Detailed knowledge of working with MRP and Microsoft products

  Benefits: Free life assurance 25 days holiday plus bank holidays Onsite parking Contributory Pension scheme   Hours: Mon – Thur 7:30am – 4:30pm and Fri 7:30am to 12:30pm Salary £30,000 - £35,000 DOE

Our award winning and extremely well-established client based in Poole is expanding!   This reputable company has growth from strength to strength over the past 40 years and now require an Internal Account Executive to join their busy team.   As an Internal Account Executive, you are responsible for proactively working with named customers to continually grow the accounts and provide first class customer service.   The role will involve:

• Responding to customer enquiries and requests that come from both the phone and by email.
• Proactive work as part of the Inside Sales team and working with Customer Support teams to aid the development of business opportunities.
• Time spent working on the development of company internal projects.
• Creating quotes on behalf of customers and proactively following up.
• Work towards individual KPIs keeping the company objectives in mind.

  This role would suit someone with at least 3 years internal sales experience, dealing directly with customers. A proactive and planned approach to account management is needed along with an adaptable selling and relationship building style. You must also be well organised and commercially minded, possessing excellent attention to detail. This is an exciting role for someone seeking to work with a successful and growing business. Salary: up to £33k plus bonus Benefits: EAP scheme, growth sharing bonus scheme, company sick pay, free onsite parking, free lunch every Friday.

2nd Line IT Support Engineer, Wimborne   The Work Shop is currently working with a well established Telecoms and IT provider  operating across the Dorset and Hampshire areas with circa 500 active customers. They install and support solutions to businesses of all types and size with a suite of products and services to provide a complete IT & telecoms package and  have built an outstanding reputation over  30 years in business with existing and often longstanding customers due to their commitment to delivering quality products with outstanding service and integrity. They are now looking for a highly experienced 2nd Line IT Engineer to predominantly provide remote technical helpdesk support including escalation from 1st line. There will also be elements of contributing to designing solutions, planning/managing installation projects and possibility for occasional site visits The candidate must be a highly motivated engineer, with a ‘can do’ attitude and a thorough, logical approach to planned projects and reactive support services. They must be sufficiently skilled in all core products and service areas to ensure fault calls are responded to and rectified in an efficient and timely manner, within given SLA’s as required and proud to report satisfactory customer communications. Key Responsibilities:

• Provide 2nd line escalation support to service desk and internal IT requests
• Assist with solution design and recommendations
• Plan and undertake customer implementation projects
• Building and maintaining strong relationships with customers through the support you deliver
• Maintain concise and clear documentation via ticketing system and knowledge base

  Ideal skills:

• Microsoft 365 implementation and support
• Microsoft Windows Server and Desktop Support
• Mac OS Server and Desktop Support Support
• Group Policy and Active Directory Administration, new user setups (User accounts, O365 Mailboxes), Sharepoint development and Azure files.
• Microsoft Security setup and support including Defender, Patching, Conditional Access, Anti Phishing, Anti Spam, Anti Virus etc.
• Remote Backup and firewall procedures
• Network Infrastructure covering broadband, leased lines, LANs & VLANs, DNS/DHCP, TCP/IP, Ethernet, wireless routers/firewalls
• Diagnosing network infrastructure faults using software tools
• Knowledge of Hyper-V and VMWare (ESXI) virtualisation including disaster recovery
• Supporting and administering managed Wi-Fi solutions
• Veeam Back up

  Preferred Qualification’s

• Microsoft certified on prem / cloud or equivalent
• Hyper V / VMware
• CCNA or equivalent
• FortiGate / Cisco Firewalling or equivalent
• ITIL or equivalent

Person Specification:

• Experience providing excellent customer service whilst working under pressure to SLA’s
• Experience providing field support and installation services across multiple sites
• An understanding of a service call life cycle
• The ability to work accurately under pressure, to deadlines
• Excellent organisational, multitasking and planning skills
• Preferred previous B2B experience/ Managed Service Provider background
• A full and valid UK driving license

  Salary Range: £28–33k dependent upon experience Holiday: 23 days + bank holidays, rising to 25 after 2 years