JOB SEARCH
Our client a fast growing Aerospace organisation are looking for a Finance Officer/Bookkeeper on a permanent Basis due to growth based in Nursling.
The role will be full time 40 hours a week 9-5.00pm where two days per week could be Hybrid.
Also flexibility if you need to do school pick up!
The benefits of the Finance Officer / Bookkeeper:
- 25 days Holiday
- Pension Nest 4/% Contribution
- 1 Months pay Bonus in December
- Free Parking
- Break out room
- 3 Months Probation
- Private medical after probation
- Paid Lunch breaks
- Responsible for Purchase Ledger/Sales Ledger and Credit Control
- Some Financial reporting
- Basic Management accounts
- Process all Invoices
- Query management
- Debt collection
- Reconciliation
- Intermediate Excel skills
- Experience of Quickbooks is a distinct advantage
- Good strong verbal and written communication skills
Job Features
| Job Category | Accounting & Finance |
| Salary | £30000 - £35000 |
| Working Hours | Full Time |
| Contract Type | Permanent |
| Job ID | 8162/1 |
Our prestigious client based in modern spacious offices in Poole is looking for a Maintenance Project Manager to join the busy office-based team.
We’re looking for an experienced Project Manager to join our office-based Cruise division, supporting our Cruise ship maintenance team.
What you will be doing as the Project Manager:
This role is responsible for ensuring that the CBN product presents and continually performs well on all client vessels.
Duties of the Project Manager:
- Line management of engineering team, ensuring they have the skills, capability, equipment and qualifications to perform their duties.
- Manage all travel and accommodation requirements for the engineering team, ensuring sufficient time allocated for breaks and time in lieu (accurately recorded).
- Ensure the service and maintenance programme is scheduled is planned effectively in agreement with the client.
- Develop and implement a maintenance reporting structure ensuring full visibility and transparency on issues to be resolved.
- Create and maintain mechanisms for effective follow-ups to ensure timely delivery and accountability.
- Visit completed installations to handover to maintenance team, introducing the team and ensuring client contacts are satisfied with final installation before handover.
- Manage CBN email inbox and be responsible for communication with assigned vessels.
- Record any issues on the issues log, using the RAG process and take ownership of issues through to resolution.
- Build and communicate project plans with key milestones for each onboarding, ensuring stakeholder alignment.
- Provide weekly progress updates internally and externally, flagging risks and proposing solutions.
- Prepare monthly customer reports, including engineer visit summaries, usage analysis, and cost breakdowns.
- Update and maintain the budget tracker following each service visit.
- Analyse KPI data and feedback to identify opportunities for service improvement (ie. maintenance cost per passenger, customer NPS.)
- Monthly profit share bonus scheme
- Free onsite parking
- Perks at Work scheme
- Tuck shop snacks and free lunch every Friday
- Cycle to Work scheme
- Subsidised workplace massage
- Eye care reimbursement
- Employee assistance programme (EAP)
- Company social and corporate events
- Maintenance Project Manager
- Salary: £50-55k
- Contract type: Permanent
- Hours: 40 hours per week
- Location: Office based. Must be available for occasional out of hours working. Occasional travel to partners, our warehouses and customer vessels
Job Features
| Job Category | Maintenance, Operations |
| Salary | £50,000 - £55,000 |
| Working Hours | Full Time |
| Contract Type | Permanent |
| Job ID | 1882/37 |
We are pleased to be working with a friendly and established company based in Romsey which is looking for Customer Service Advisors. This role is an excellent temporary to permanent opportunity.
As a Customer Service Advisor, you will respond to contact made from existing customers, regarding queries relating to a service or purchased product, via phone, email, webchat or post.
*Potential to work from home after completion of probation, however you must be available to come into the office when required (meetings, reviews training etc)*
Duties for the Customer Service Advisor:
- Deal with all incoming and follow up contact with customers who have an enquiry or service request, either by phone, email, webchat or post
- Handle and resolving customer complaints
- Chase customer orders, refunds, providing product information and all other customer service related help
- Consistently provide a strong level of customer service at all times, being knowledgeable and taking ownership to manage enquiries from investigation to resolution
- Increase customer satisfaction and loyalty by dealing with requests effectively and efficiently
- Supporting other departments in line with business requirements
- Have a previous customer service background in office, retail or hospitality environments
- Experience in complaint handling to ensure customer satisfaction
- Excellent telephone manner and strong communication skills
- Good IT skills including use of e-mail and Microsoft products
- Work as part of a team, support colleagues and promote a positive team spirit
- A-C Grade in English GCSE
Job Features
| Job Category | Customer Services |
| Salary | £26,624 + bonus |
| Working Hours | Full time |
| Contract Type | Temp - Perm |
| Job ID | 2356/97 |
We’re looking for an experienced Team Leader for the Account Support Team to join our clients office-based in Poole.
Our client is a fast-paced, forward-thinking global solutions provider who is redefining operational excellence for businesses. Famous for their fantastic customer service and for creating comprehensive solutions that help our customers stay ahead in an ever-changing world.
What you will be doing Account Support Team Leader:
The Team Leader is responsible for leading, coaching, motivating and managing the Internal Account Support team to deliver exceptional customer service
Duties of Account Support Team Leader:
Manage the Team
- Oversee and manage the productivity and performance of Internal Account Supports ensuring goals and targets are met consistently.
- Conduct monthly one-to-one meetings with team to provide feedback, address concerns, and offer support for professional development.
- Set clear performance expectations and provide constructive feedback to improve employee performance.
- Analyse productivity metrics and identify areas for improvement, implementing action plans accordingly.
- Manage complaints procedure, ensuring customer driven issue resolution.
- Manage inbox, effectively delegating tasks to team. Follow up to ensure tasks are achieved within agreed timeframe.
- Management of entire lifecycle of customer interactions, able to analyse root cause and apply fix.
- Manage and respond to delivery issues and queries received via email within the agreed Service Level Agreement (SLA) managed by the CRM.
- Work closely with the client relationship and warehouse operations teams to foster a culture of teamwork and a clear path for problem escalation.
- Foster a culture of engagement and motivation among team members, promoting a positive work environment.
- Provide coaching and mentorship to colleagues to enhance their skills and career growth.
- Analyse productivity metrics and identify areas for improvement, implementing action plans accordingly.
- Utilise ERP, CRM, and data management software to ensure accurate and timely order management.
- Handle customer inquiries over the phone in a professional and efficient manner.
- Maintain a comprehensive understanding of various order processing procedures and channels through which orders come into the business.
- Collaborate with internal teams to prevent order misses and ensure accurate order processing
- Develop and maintain a comprehensive understanding of the customer base, key contacts, and the cruise ship order fulfilment process.
- Work closely with the Purchasing team to ensure timely receipt of goods required for orders and demonstrate a strong understanding of business processes and supply chain management for efficient workload coordination.
- Monthly profit share bonus scheme
- Holiday buy-back scheme
- Company sick pay
- Free onsite parking
- Perks at Work scheme
- Unlimited ‘tuck shop’ snacks, free lunch every Friday and company social and corporate events
- Complementary Birthday vouchers
- Subsidised workplace massage
- Eye vouchers
- Employee assistance programme (EAP)
Job Features
| Job Category | Customer Services |
| Salary | £400000 - £45000 |
| Working Hours | Full time |
| Contract Type | Permanent |
| Job ID | 1882/34 |
The Work Shop are delighted to recruit for leading electrical power specialists based in the Belbins Business park, Romsey. For a temporary to permanent basis.
The Assembly Operative position comes with a variety of benefits once you go permanent including:
- Free on site parking
- 28 days holiday including bank holiday, growing every year of employment
- 3% pension scheme after three months of employment
- Private healthcare after one year of employment.
- 30 minute lunch as well as two 20 minute tea breaks
- Working individually or with other Assembly Operatives to assemble electrical products in accordance with company quality documentation and procedures.
- Operating equipment such as soldering irons, spot welders, heat guns and hot plates.
- Ensuring high standard of workmanship at all times.
- Always maintaining safe working practices according to the Health and Safety policy and procedures.
- Working in a clean, tidy, and organised manner.
- A good level of fitness is required for this role as individuals will be expected to spend long periods of time standing.
- Good working Knowledge of general Health and Safety
- Previous experience using work shop tools and equipment.
- Familiarity with desktop computer software (e.g Microsoft office applications)
Job Features
| Job Category | Production |
| Salary | £13.50 - £14.50 |
| Working Hours | Full Time |
| Contract Type | Temp - Perm |
| Job ID | 4860/5 |
We’re looking for an experienced Customer Account Support to join our clients office-based Sales team.
Location: Poole
Salary: £30,000 - £34,000 plus Bonus
Our client is a fast-paced, forward-thinking global solutions provider who is redefining operational excellence for businesses. Famous for their fantastic customer service and for creating comprehensive solutions that help their customers stay ahead in an ever-changing world.
Job Entails for Customer Account Support:
- Frontline Customer Support
- Managing and responding to delivery issues/queries
- Customer Order Management
- Management of Goods In
- Booking Transport to 3PL locations
- Preparing paperwork
- Basic Microsoft word skills will be required.
- Stock management at 3PL locations.
- Sign Off Authority
- Monthly profit share bonus scheme
- Holiday buy-back scheme
- Company sick pay
- Free onsite parking
- Perks at Work scheme
- Free lunch Fridays
- Birthday vouchers
- Subsidised workplace massage
- Eye care vouchers
- Employee assistance programme (EAP)
- Company social and corporate event
Job Features
| Job Category | Customer Services |
| Salary | £30,000 - £34,000 |
| Working Hours | Full Time |
| Contract Type | Permanent |
| Job ID | 1882/31 |
Our client is a market leader in their field, and they are looking for a hardworking, enthusiastic individual to join their warehouse/production team. Do you want to work for an innovative and versatile industrial company based in Ringwood that designs, develops and produces in-house offering a competitive salary?
Reporting to the Parts Manager the warehouse operative contributes actively to the smooth running and organisation of the Spare Parts Warehouse (inc. Yard) through the checking of all Goods In/Out processes maintaining a high level of accuracy and attention to detail.
Responsibilities of Warehouse Operative:
- Liaise with Parts Manager on all incoming/outgoing Parts deliveries/orders
- Ensures all Goods In are checked, accounted for and stored correctly in a timely manner
- Participate in the picking, packing and shipping of Dealer orders to schedule
- Ensures all Goods Out items are packed/secured correctly and safely
- Participate in maintaining accurate Stock Control
- Liaise directly with the Lead Warehouse Operative communicating any discrepancies accurately and immediately in conjunction with our Customs Bonded Warehouse’ regulations
- Participate in maintaining a tidy and safe working environment within the warehouse/office
- Forklift training will be provided.
- Attention to detail
- Literacy and numeracy
- Ability to meet physical demands of the job
- Able to self-motivate and motivate others
- Upbeat and energised
- Good communicator
- Flexible and willing to take on a variety of tasks
- Team Player
- Forklift licence (optional)
Job Features
| Job Category | Warehouse |
| Salary | £12.71 |
| Working Hours | Full Time |
| Contract Type | Temp - Perm |
| Job ID | 1552/23 |
We are seeking a dynamic and experienced Production Manager to lead the manufacturing operations, with a strong focus on lean principles, continuous improvement, and quality control . The ideal candidate will have a proven track record in managing production teams, optimising processes, and ensuring timely delivery of high-quality products to mainly domestic but some international markets.
Key Responsibilities of the Production Manager:
- Lead, motivate, and develop production teams to achieve operational targets.
- Conduct regular performance reviews and training initiatives.
- Oversee daily production activities to ensure efficiency, quality, and cost-effectiveness.
- Collaborate with planning and procurement teams to align production schedules with demand forecasts.
- Monitor KPIs and implement corrective actions where necessary.
- Lean Manufacturing & Process Improvement
- Champion lean manufacturing initiatives (5S, Kaizen, Six Sigma, etc.).
- Identify and eliminate waste, reduce downtime, and improve throughput.
- Manage production timelines to meet export requirements and international shipping schedules.
- Liaise with logistics, customs, and compliance teams to ensure smooth export operations.
- Ensure documentation and packaging meet international standards.
- Quality & Compliance
- Ensure adherence to ISO standards and other relevant quality systems.
- Work closely with operational teams to resolve production issues and maintain product integrity.
- Maintain compliance with health, safety, and environmental regulations.
- Proven experience (5+ years) in a production management role within a manufacturing environment.
- Understanding of lean manufacturing and continuous improvement methodologies.
- Experience managing export operations and international logistics
- Excellent leadership, communication, and problem-solving skills.
- Knowledge in ERP/manufacturing systems and/or production planning tools.
Job Features
| Job Category | Production |
| Salary | £30,000 - £40,000 |
| Working Hours | Full time |
| Contract Type | Permanent |
| Job ID | 6238/18 |
Our client is looking for an Internal Account Manager to join their team in Peterborough. The Internal Account Manager is responsible for supporting the sales team by managing and growing relationships with existing clients, generating new business opportunities, and handling administrative tasks related to the sales process. This role involves collaborating with external sales representatives, customer service, and other departments to ensure a seamless and efficient sales operation.
Responsibilities: Account Manager Metals/Plastic
- Maintain and build relationships with existing clients, understanding their needs and offering solutions to enhance satisfaction and retention.
- Develops and maintains with the Outside Account Manager (OAM) lists of prospects and potential new accounts to grow net business and achieve established budget targets
- Address client enquiries, resolve issues, and ensure a high level of customer service.
- Assist the external sales team by providing necessary information, preparing quotes, and processing orders.
- Prepare and distribute sales materials, including proposals, contracts, and marketing collateral.
- Identify and qualify new business opportunities.
- Follow up on leads and enquiries, nurturing prospects through the sales pipeline
- Manage sales documentation, including contracts, sales orders, and reports.
- Process orders, track shipments, and ensure timely delivery to clients.
- Prepare sales reports and performance metrics for internal review.
- Work closely with the marketing team to align sales efforts with marketing campaigns and initiatives.
- Collaborate with product and customer service teams to address client needs and feedback.
- Provide input on sales strategies and tactics based on client interactions and market insights.
- Stay informed about industry trends, product updates, and competitor activities.
- Develop a deep understanding of the company’s products and services to effectively address client needs and objections.
- Reviews market analyses to determine customer needs, volume potential, price schedules and discount rates
- Prepares reports of business contacts, transactions and expenses
- Experience in an internal sales or sales support role, with a track record of meeting or exceeding targets, preferably in a commercial environment or metals industry
- Ability to work effectively with common PC programs such as spreadsheets (Excel) and Word
- Excellent communication, interpersonal, organisational and numerical skills.
- Proficiency in CRM
- Strong problem-solving abilities and good attention to detail.
- Ability to work collaboratively in a team environment and handle multiple tasks simultaneously.
- Salary – up to £35k
- Office based - 5 days per week. 8:30am – 5:15pm (45 mins lunch)
- 23 days annual leave (plus Bank Holidays) rising to 28 with service
- Pension – 5% employee contribution, 3% employer (rises with service – max 8%)
- Life assurance and income protection after 3 months service
- Employee Assistance Programme
- 24hr GP service
- Discount portal
- Free car parking
Job Features
| Job Category | Sales & Marketing |
| Salary | up to £35,000 DOE |
| Working Hours | Full Time |
| Contract Type | Permanent |
| Job ID | 3788/32 |
