JOB SEARCH
Our prestigious client based in Poole are looking for an experienced Account Manager to join their office-based Sales team.
Job Title: Account Manager
Hours: 40 hours per week, 8-5pm Mon-Fri
Location: Poole
Salary: £31,500
What you will be doing as an Account Manager:
- Proactively schedule and complete agreed volume of outbound customer calls per day.
- Respond to customer email enquiries within agreed timeframe.
- Making appointments for BDM ensuring that all open opportunities are completely up to date and recorded in CRM.
- Manage requests for quotes and follow up as required, engaging other departments to ensure accuracy of information (inc. Stock availability, delivery schedules, pricing etc).
- Document all customer interactions on CRM system, including calls, emails, tasks, projects, opportunities. Ensuring that information inputs are accurate and up to date.
- Analyse each customers’ accounts to assess and identify opportunities to drive growth and profitability.
- Identify and sell existing or new whitespace products.
- Actively maintain positive client relationships through service delivery; anticipating needs and potential issues.
- Research and understand product availability, actively engaging with category management, fulfilment and operations teams.
- Keep track of NPS scores, seeking customer feedback as a means to identify areas for improvement.
- Research and stay up to date on industry trends relating to customer group, suggest product ranges that may be of interest.
- Management of customer complaints in a professional and timely manner, documenting resolution steps, reporting internally and appropriately with the customer.
- Create memorable service interactions at each customer touch point.
- Maintain an in-depth knowledge of customer accounts; tracking any changes in personnel, decision makers, key contacts or potential changes in business circumstances.
- Proficiently utilise CRM and ERP systems to highlight opportunities for account growth.
- Schedule customer account reviews with BDM and Sales Support.
- Document and follow all processes specific to customer accounts (update as required). Ensuring any ‘special’ processes are clearly highlighted and adhered to
- Utilise company systems to draw and interrogate the data to provide customer with meaningful commentary.
- Proactively work as part of the broader sales team and the sales shared service team to aid the development of business opportunities.
- Follow company processes and procedures to support efficient and effective working with shared service functions (ie. Finance, Marketing, Procurement).
- Adopt a ‘right first time’ approach to all actions and interactions.
- B2B or B2C Experience.
- Comfortable selling via phone and in virtual meetings with both existing and prospective customers.
- Commercial Acumen (ability to analyse and interpret data leading to additional business opportunities and wins).
- Appetite to develop both product and industry knowledge.
- Ability to build strong relationships with both customers and colleagues.
- Negotiation and persuasion skills to ensure win/win situations are achieved every time.
Job Features
| Job Category | Office & Administration, Sales & Marketing |
| Salary | £31,500 |
| Working Hours | Full time |
| Contract Type | Permanent |
| Job ID | 1882/30 |
As the Stock Controller you will be responsible for maintaining accurate stock records, ensuring all warehouse material aligns precisely with system inventory. This includes arranging daily stock checks, conducting investigations, and managing the day to day operation of the cycle count programme.
The Stock controller also provides support to the Production Controller as required, contributing to the successful delivery of the daily operational plan.
Benefits for the Stock Controller
- Salary of £30,000 per annum
- Office-based role, Monday-Friday, 8:30am-5:00pm
- 23 days annual leave plus Bank Holidays, increasing to 28 days with service
- Pension scheme – 5% employee contribution and 3% employer contribution (increasing with service up to 8%)
- Flexitime available
- Free onsite car parking
- Life assurance and income protection after 3 months
- Employee Assistance Programme
- 24-hour GP service
- Employee discount portal
- Maintaining stock accuracy and conducting detailed stock analysis
- Managing daily stock checks, including requests from multiple departments
- Proactively communicating with Sales regarding stock discrepancies or issues as they arise
- Supporting external auditors during annual stock audits
- Liaising closely with the warehouse team to resolve stock related queries
- Providing administrative support to the Production Team
- Previous experience working within a stock control or inventory role
- Strong IT skills, including Microsoft Office (Word, Outlook, and Excel)
- Experience using Warehouse Management Systems (WMS)
- Knowledge of manufacturing environments would be advantageous
- Strong attention to detail with excellent organisational skills
- Ability to communicate effectively across multiple departments
Job Features
| Job Category | Production |
| Salary | £30,000 |
| Working Hours | Full time |
| Contract Type | Permanent |
| Job ID | 3788/35 |
Our client based in Verwood operates within the manufacturing sector and are looking for an experience accounts person to manage and oversee the accounting and payroll function as well as the general office administration.
The Finance Manager will support the Finance Director and oversee the Accounts / Payroll Assistant
Duties of Finance Manager:-
- Monthly Management Accounts
- Entering month end journals on Sage
- Preparing accrual and prepayment schedules
- Overseeing sales and purchase ledger activity
- Following up customers regarding unpaid / incorrect invoices and reviewing payment terms
- Monthly bank reconciliations
- Checking and approving weekly payroll
- Other payroll admin such as advising on correct treatment of holiday / sickness / maternity payments
- Processing monthly PAYE and NI
- Assisting and working with the Finance director on any long term business plans
Job Features
| Job Category | Accounting & Finance |
| Salary | £40,000 |
| Working Hours | Full Time |
| Contract Type | Permanent |
| Job ID | 1524/1 |
Our client is a well-established precision engineering company supplying high-quality components to the defence and aerospace sectors. Due to continued growth, they are looking to recruit an experienced CNC Turner to join their skilled machining team. As a CNC Turner, you will be responsible for programming, setting and operating CNC turning machines to manufacture high-precision components to exacting quality standards.
This is an excellent opportunity to join a stable and respected manufacturer offering long-term career prospects, a supportive working environment, and an annual profit-sharing bonus.
Key Responsibilities of the CNC Turner
- Program set and operate multiple Fanuc controlled Lathe to make a variety of aviation parts.
- Producing precision-engineered components to tight tolerances.
- Selecting appropriate tooling and machining strategies.
- Editing and optimising CNC programs where required.
- Carrying out first-off inspection and in-process quality checks.
- Working to high standards of quality within a precision engineering environment.
- Previous experience as a CNC Turner (Programmer/Setter/Operator).
- Ability to program CNC turning machines from engineering drawings.
- Experience using Fanuc, Siemens, and Mazatrol control systems.
- Strong understanding of precision machining techniques and tolerances.
- Ability to work independently and as part of a team.
- A proactive approach with excellent attention to detail.
- Salary of £40,000 per annum.
- Annual company profit share.
- Last year's profit share paid £7,000 per employee
- 7:30am – 4.30 pm with a 12:30pm finish on Fridays
- Stable, permanent position with a growing precision engineering business.
- Opportunity to work on challenging projects within the defence and aerospace sectors.
- Friendly, supportive working environment.
- Ongoing investment in people, equipment and technology.
Job Features
| Job Category | Production |
| Salary | £40,000 |
| Working Hours | Full Time |
| Contract Type | Permanent |
| Job ID | 3184/1 |
Are you a qualified Management Accountant looking for a high-impact role in a growing business? The Management Accountant will take ownership of the company’s financial management, reporting, and control environment.
Acting as a member of the leadership team, the role will provide hands-on accounting, whilst working with the directors to develop reporting processes. These will enable improved efficiency, cost management, growth and increased profitability.
The Management Accountant role suits a qualified CIMA, ACA or an ACCA professional who is confident managing a small team, comfortable working closely with senior leadership, and keen to contribute to real business transformation.
The Role of Management Accountant:
- Lead the company's financial management, including budgeting, forecasting, cash flow, and the preparation of accurate monthly and year-end financial reports.
- Ensure compliance with UK accounting standards, VAT, PAYE, HMRC regulations, and oversee the annual statutory audit process.
- Provide strategic financial insight, modelling, pricing, margin analysis, and commercial support to inform business planning and decision-making.
- Manage cash flow, working capital, banking relationships, and funding to optimise business performance and liquidity.
- Strengthen financial controls, enhance accounting and ERP systems, and drive process improvements to improve efficiency, scalability, and profitability.
- Lead, mentor, and develop the finance team while working with HR to oversee payroll processes and continuous system improvements.
- Foster a culture of accountability and continuous improvement by supporting cross-functional teams with financial guidance, training, and business awareness.
- CIMA, ACA or an ACCA qualified (newly qualified considered)
- Proven experience as a Management Accountant.
- Strong technical accounting knowledge and understanding of UK GAAP and Corporation Tax.
- Proficient in accounting and ERP systems.
- Strong Excel and financial modelling skills.
- Commercially aware with strong analytical and problem-solving skills.
- High attention to detail with the ability to work in a hands-on, fast-paced environment.
- Strong leadership and communication skills
- Team player with a collaborative approach
- Accuracy and timeliness of management reporting
- Improvement in cashflow and working capital
- Strength and compliance of financial controls
- Contribution to margin improvement and cost efficiency
- Successful audit outcomes and stakeholder satisfaction
Job Features
| Job Category | Accounting & Finance |
| Salary | £60,000 |
| Working Hours | Full Time |
| Contract Type | Permanent |
| Job ID | 6707/60 |
Location: Bournemouth
Hours: Full-time | 37.5 hours per week | Monday-Friday (8:30am-6:00pm, shift pattern)
Salary: £24,785 per annum + Bonus
We're recruiting on behalf of a growing business in the veterinary sector for a Customer Support Advisor to join their friendly team on a temp-to-perm basis.
This is a varied role combining customer service, administration and project support, making it ideal for someone who enjoys helping customers, solving problems and working in a fast-paced office environment.
What you'll be doing as Customer Support Advisor:
- Handling inbound calls and customer enquiries.
- Responding to emails and support tickets from veterinary practices and clients.
- Updating customer records and maintaining accurate data.
- Supporting onboarding for new veterinary practices.
- Assisting with Excel-based projects, pricing updates and general administration.
- Liaising with suppliers to support home delivery services.
- Identifying opportunities to promote additional services to customers.
- Previous office-based customer service or administration experience.
- Excellent communication skills, both written and verbal.
- Good IT skills, including Microsoft Excel.
- Strong attention to detail and organisational skills.
- A proactive, positive approach with the ability to multitask.
- Confidence speaking with customers over the phone.
- Bonus scheme.
- Hybrid working after successful training and probation.
- Company pension.
- Free flu jabs.
- Sick pay.
- Free on-site parking.
- Supportive team and opportunities to develop your skills.
Job Features
| Job Category | Customer Services |
| Salary | £24,785 |
| Working Hours | 37.5 hours per week |
| Contract Type | Temp - Perm |
| Job ID | 7904/40 |
We are looking for a highly analytical and commercially minded Marketing & Sales Automation Manager on behalf of our amazing client, based in Poole, to drive the performance, optimisation, and scalability of our client’s marketing and sales operations.
This is a pivotal role that sits at the intersection of marketing, sales, data, technology, and revenue generation. You will be responsible for managing and optimising our marketing automation ecosystem, ensuring campaigns are executed seamlessly, leads are nurtured effectively, reporting is accurate, and sales and marketing teams have complete visibility of performance across the buyer journey and use of HubSpot.
You will own the implementation, optimisation, and continuous improvement of marketing and sales automation processes, with a strong focus on data analytics, attribution modelling, lead management, campaign performance, reporting, and revenue operations making use of HubSpot.
The ideal candidate combines technical expertise with commercial awareness and thrives on transforming data into actionable insights that accelerate pipeline growth and improve marketing ROI.
Job title: Marketing & Sales Automation Manager
Contract type: Permanent
Hours: 40 hours per week, Monday to Friday, 8:00 am to 5:00 pm. This is an on-site role, with some flexibility considered for the right candidate.
Location: Poole
Holiday: 30 days paid (inc. Bank holidays)
Key Responsibilities of the Marketing Automation Manager
- Marketing Automation & Campaign Execution
- Manage and optimise the marketing automation platform, ensuring best-practice use of workflows, nurturing programmes, lead scoring, segmentation, and campaign automation.
- Collaborate with marketing teams to plan, build, launch, monitor, and optimise multi-channel campaigns.
- Lead the implementation of email marketing campaigns, including segmentation, content set-up, automation workflows, tracking, testing, optimisation, and performance reporting.
- Develop automated customer journeys that improve engagement, lead conversion, and customer retention.
- Ensure campaign data is captured accurately across all marketing and sales touchpoints.
- Drive continuous improvement of lead generation and lead nurturing processes.
- Continuously update and optimise lead lifecycle processes and lead scoring systems
- Maintain data hygiene, database accuracy, and account health in line with the latest GDPR best practices.
- Minimum 2 years’ proven experience managing marketing and sales automation platforms; HubSpot experience is highly desirable.
- Strong understanding of marketing campaign implementation and optimisation.
- Experience building, executing, and analysing automated marketing programmes.
- Strong knowledge of marketing attribution models and customer journey mapping.
- Experience creating dashboards, reports, and performance measurement frameworks, with the ability to define, track, and interpret KPIs that measure marketing and sales effectiveness.
- Excellent data analysis skills with the ability to interpret complex datasets and communicate insights clearly.
- Experience working closely with both marketing and sales teams.
- Strong understanding of CRM systems, lead management, lead scoring, and pipeline reporting.
- Experience driving process improvements across marketing and sales operations.
- Strong project management and stakeholder management skills.
- Familiar with GDPR and best practices in data compliance and customer data handling.
- Bachelor’s degree in marketing, data analytics, or a related field preferred.
- Able to thrive in a fast-paced environment and adapt to shifting priorities.
- Experience in a fast-paced marketing team; B2B marketing experience is desirable.
- Strong commercial mindset; sales experience is advantageous.
- Knowledge of Revenue Operations (RevOps) principles.
- Familiarity with Smartsheet, Google Analytics, CMS (WordPress)
- Knowledge of AI-driven marketing automation technologies.
Job Features
| Job Category | Marketing |
| Salary | £45,000 |
| Working Hours | Full Time |
| Contract Type | Permanent |
| Job ID | 1882/41 |
The Work Shop are delighted to be recruiting for a Customs Compliance Coordinator for a growing global organisation based in Southampton in the import export market.
As the successful Customs Compliance Coordinator – Southampton
- Salary up to £45,000
- Southampton office
- Office based - 5 days per week. 8:30am – 5pm
- 23 days annual leave (plus Bank Holidays) rising to 28 with service
- Pension – 5% employee contribution, 3% employer (rises with service – max 8%)
- Flexi time – system allows you to accumulate hours to be taken in that month or following month(subject to approval) ( 8 hours Max in any month)
- Free car parking
- Life assurance and income protection after 3 months
- Employee Assistance Programme
- Manage the bonded warehouse system in the UK; recommend improvements and efficient ways of operation
- Update the Duty rates and quota balances
- Understand the import duty calculations
- Reconcile Customs bonded system
- Understand tariff codes classifications
- Understand country of origin
- Import regulations/limitations into the UK and EU
- CBAM and UK equivalent; be part of the CBAM process and team
- Ensuring that UK export products responsibly and legal throughout the world
- Understand the BlueJay System used by the USA
- Assist in classifying items for export control and updating Metalware
- Advise the client on which exports need licenses
- DFARS: Understand the requirements of DFARS/FARs and how we implement in the UK
- Maintaining our system in MW
- Conduct Export Compliance Audits, Training and manage interaction with HMRC
- Manage our AEO authorisation, ensuring compliance to the regulation and audits
- Perform employee compliance training
- Report violations of laws, regulation and company policies to the management team
- Assist in performing internal investigations as may be directed by executive management
- Attends compliance trainings and seminars
- Answer employee questions relative to export regulations and internal compliance procedures
- Internal audit for QMS
Job Features
| Job Category | Operations |
| Salary | £40000 - £45000 |
| Working Hours | Full Time |
| Contract Type | Permanent |
| Job ID | 3788/34 |
The Work Shop are delighted to be recruiting for an Area Sales Manager for the South West region, selling to the Electrical Wholesale Market. (Fire lighting and Alarms).
Our client is a recognised manufacturer and distributor of electrical products and lighting, who are looking for an experience hunter sales person to build successful relationships with electrical wholesale market and building contractors.
In return our client is offering a competitive salary of £40,000- £45,000 per annum with a company car for the Area Sales manager to the Electrical Wholesale for the South West region. The Company has a profit related bonus at the end of the financial year based on company and personal performance.
The successful Area Sales Manager Will be based in or around South West
Reports To: Sales Director
Primary Responsibilities for Area Sales Manager:
- Develop and implement sales strategy in support of business objectives and sales forecast within the wholesale/contractor, with consideration to new product launches, Knowledge of Lighting and or Fire Alarms.
- Establish strong working relationships with existing key customer accounts and work closely with these customers to effectively service their requirements and identify areas for mutual profitable growth.
- Maximise sales opportunities, proactively seek avenues for new business and convert these into profitable sales.
- Plan, forecast and report upon sales activity within your area against KPI’s.
- Work collaboratively and develop relationships with all internal departments and stakeholders.
- Complete designs and attend site visits for customers as part of end to end service.
- Experience of Lighting and or Fire Alarms within an electrical wholesale / contractor environment with responsibility for Wholesale or Contractor accounts.
- Successful sales history.
- Ability to influence and communicate effectively at all levels.
- A professional, self-motivated and passionate person with drive and ambition.
- Full UK driving licence.
Job Features
| Job Category | Sales & Marketing |
| Salary | £40,000 - £45,000 |
| Working Hours | Full Time |
| Contract Type | Permanent |
| Job ID | 7445/18 |
