We are pleased to be working with a friendly and established company based in Romsey which is looking for Customer Service Advisors. This role is an excellent temporary to permanent opportunity.

As a Customer Service Advisor, you will respond to contact made from existing customers, regarding queries relating to a service or purchased product, via phone, email, webchat or post.

*Potential to work from home after completion of training, however you must be available to come into the office when required (meetings, reviews training etc)*

 

Duties for the Customer Service Advisor:

• Deal with all incoming and follow up contact with customers who have an enquiry or service request, either by phone, email, webchat or post


• Handle and resolving customer complaints


• Chase customer orders, refunds, providing product information and all other customer service related help


• Consistently provide a strong level of customer service at all times, being knowledgeable and taking ownership to manage enquiries from investigation to resolution


• Increase customer satisfaction and loyalty by dealing with requests effectively and efficiently


• Supporting other departments in line with business requirements

 

Competencies of the Customer Service Advisor:

• Have a previous customer service background in office, retail or hospitality environments


• Experience in complaint handling to ensure customer satisfaction


• Excellent telephone manner and strong communication skills


• Good IT skills including use of e-mail and Microsoft products


• Work as part of a team, support colleagues and promote a positive team spirit


• A-C Grade in English GCSE

 

The Customer Service Advisor role offers £25,396+ bonus (up to £2,400) per year and may also suit candidates searching for: Customer Advisor, Call Centre, Contact Centre, Retail Assistant or Sales Advisor.

As a Customer Service Advisor you will work 40 hours per week - 5 days over 7, including one shift - 11:30 – 20:00 during the week and 1 day at the weekend. Training hours will be Monday to Friday.

Free parking is provided and the company is a 5 minute walk from the train station. Excellent benefits are provided such as subsidised gym membership, on site canteen, discount on products and team incentives.