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We’re looking for an experienced Account Manager to join our clients office-based Sales team.  

• Salary: £35,000 to £38,000
• Contract type: Permanent
• Hours: 40 hours per week
• Location: Poole
• Holiday: 30 days paid (inc. bank holidays)

  Who we are Our client is a fast-paced, forward-thinking global solutions provider who is redefining operational excellence for businesses. Famous for their fantastic customer service and for creating comprehensive solutions that help our customers stay ahead in an ever-changing world.   What will you be doing as Account Manager:

• Proactively manage customer accounts through regular outbound calls and email communication.
• Schedule appointments for the BDM and ensure all opportunities are accurately recorded and updated in the CRM.
• Manage quote requests and follow up with internal teams to confirm pricing, stock availability, and delivery schedules.
• Maintain accurate records of all customer interactions within the CRM system.
• Analyse customer accounts to identify opportunities for growth, profitability, and cross-selling additional products.
• Build strong client relationships through excellent service and proactive communication.
• Work closely with category, fulfilment, and operations teams to stay informed on product availability.
• Monitor customer feedback and NPS scores to identify opportunities to improve service.
• Handle customer queries and complaints professionally, ensuring timely resolution and clear communication.
• Maintain up-to-date knowledge of customer accounts, key contacts, and changes within their business.
• Use CRM and ERP systems to track performance and identify opportunities for account development.
• Collaborate with the wider sales team and shared service departments (Finance, Marketing, Procurement) to support business growth.
• Follow internal processes and maintain a “right first time” approach to all work.

  Skills & Experience of Account Manager:

• B2B or B2C Experience.
• Comfortable selling via phone and in virtual meetings with both existing and prospective customers.
• Appetite to develop both product and industry knowledge.
• Commercial Acumen (ability to analyse and interpret data leading to additional business opportunities and wins).
• Ability to build strong relationships with both customers and colleagues.
• Negotiation and persuasion skills to ensure win/win situations are achieved every time.

  What’s in it for you as Account manager:

• Monthly profit share bonus scheme
• Company sick pay
• Free onsite parking
• Free lunch every Friday
• Cycle to Work scheme
• Complementary Birthday vouchers
• Subsidised workplace massage
• Eye care reimbursement
• Employee assistance programme (EAP)
• Company social and corporate events

Out client is looking for a commercially driven, product-focused Account Manager to take ownership of key retail accounts. You will own the account end to end and will be responsible for achieving commercial targets while building strong relationships with the customers. You will be excited by product Innovation as this role will include working closely with the inhouse design team as well as operations and Asia team to deliver end to end customer solutions while managing margins, timelines and retail success. Key Responsibilities for Product Development Account Manager:

• Account Ownership: Lead the day-to-day management of retailer accounts, acting as the primary point of contact and ensuring all commercial, product, and operational needs are met.
• Product Development: Identify market opportunities and collaborate with the design team to deliver trend-led, relevant product ranges tailored to each customer.
• Commercial Responsibility: Manage pricing, margin, and costings with a focus on profitable growth. Prepare quotations, proposals, and range presentations.
• Project & Range Management: Own the critical path from brief to shelf. Ensure products are safe, compliant, and delivered on time, managing internal and external deadlines.
• Customer Meetings & Pitching: Attend client meetings (in person or virtual), present seasonal ranges, and be the face of the companies value proposition.
• Cross-Functional Collaboration: Work with Account Assistants and our Operations Coordinator to ensure flawless execution - from sample approvals to order tracking.
• Market Awareness: Monitor competitor activity and retail trends to influence product strategy and identify growth opportunities.

Ideal Product Development Account Manager skills:

• Experience in account management, ideally with a background in retail, FMCG,  consumer products, craft, gifting, or general merchandise.
• Strong commercial acumen with an understanding of product margins, pricing, and forecasting.
• Experience managing high-volume accounts and complex product ranges.
• Proven track record of delivering new product to market and working cross-functionally.
• A proactive, positive, and solutions-focused mindset.
• Comfortable leading customer meetings and presenting with confidence.

  Salary - £45,000 to £50,000 per annum doe   Be part of a fast-growing, product-led business with a strong entrepreneurial spirit. Own accounts, not just manage them, true autonomy with accountability. Work in a business that values innovation, speed, and doing things properly. Opportunity for career growth as the company expands.   Would suit candidates from the following back grounds: - FMCG, Buying, Product Manager, Product Development, Brand Management, Account Management

The Work Shop are delighted to be recruiting for a Sales Administrator for a growing company based in Nursling Southampton   As the successful Sales Administrator you will receive:

• Salary up to £26,000
• Southampton office
• Office based - 5 days per week. 8:30am – 5pm
• 23 days annual leave (plus Bank Holidays) rising to 28 with service
• Pension – 5% employee contribution, 3% employer (rises with service – max 8%)
• Free car parking
• Life assurance and income protection after 3 months
• Employee Assistance Programme

    Responsibilities of the Sales Administrator:

• To provide general sales office support to the team.
• Answer the telephone and make prospect calls to old & new clients
• Respond to emails
• Preparing and sending quotations
• Follow up quotes
• Prepare information for reports
• Filing
• Data input

  If you are a strong administrator and you are looking to work in growing organisation please do not hesitate to contact The Work Shop today to discuss this fabulous vacancy   Admin, Sales Admin, Word, Excel, Administrator, Immediate Start, Nursling, Southampton, Graduate

The Work Shop are currently working with an award winning design company dealing with retailers across the globe to supply bespoke, innovative and eye catching packaging products within the food sector. They are looking to bring on board a creative designer / illustrator to join their art team to brainstorm new product concepts, create high quality flat and 3D Visuals, mock up's and finished artwork. Skills Required for Creative Illustrator: -

• Creative and versatile illustrator / artist.
• Proficient with Photoshop and Illustrator.
• Able to develop new ideas.
• Must be able to draw free hand but most importantly use a digital pen on Mac.
• Digital illustration.
• A genuine passion for innovative and inventive design.

To succeed in this role you must be able to adapt your style, be truly versatile and have a good commercial outlook Great working environment where you can truly indulge your passion for great art concepts and be an integral part of a world class art team and an award winning company working on behalf of major worldwide retailers. Due to location, it is essential that you drive. Working hours are 9 - 5 Monday to Friday and generous starting salary dependent on experience. Illustrator, Creative, Design, Artworker, Story Illustrator, Realism art, Animator, Childrens book illustrator

A specialist supplier and installer of fire door products, providing service nationwide to residential care, social housing and retirement living sectors has an exciting opportunity to work alongside the general manager and company owner joining a successful sales team and further growing the business. This is a commercially focused, office-based sales role responsible for converting inbound enquiries, developing existing client accounts and driving recurring service and installation revenue.   The successful candidate will play a key part in growing the company’s annual servicing and maintenance offering, increasing repeat business and maximising the lifetime value of the customer base.   Responsibilities of the Internal Sales Executive:

• Manage and respond to inbound enquiries promptly and professionally
• Call and develop current lists of generated leads
• Qualify opportunities and identify appropriate installation or service solutions
• Prepare and issue quotations
• Proactively follow up quotations to maximise conversion rates
• Manage a portfolio of existing customers
• Identify opportunities to introduce annual servicing and maintenance plans
• Re-engage previous installation clients to secure repeat business
• Build long-term client relationships to increase customer lifetime value
• Promote annual servicing and compliance plans
• Identify upgrade and cross-sell opportunities
• Maintain accurate CRM records and sales pipeline tracking
• Monitor quotation pipeline and sales performance metrics

  Key Skills and requirements of the Internal Sales Executive:

• Has proven B2B internal sales or account management experience
• Is confident, professional and consultative in approach
• Can identify and develop opportunities within an existing customer base
• Is organised and capable of managing multiple opportunities simultaneously
• Experience using CRM systems and Microsoft Office

  Internal Sales Executive Ferndown BH21 Monday - Friday 8.30am-5pm Salary £28k-£32k DOE

We have partnered with an established manufacturing company based in West Wellow, near Romsey. Due to recently securing a contract with a global technology company, our client is now looking to recruit an experienced Fabrication Manager to join their growing team.

Candidates with experience as a Production Manager, Fabrication Supervisor, or Production Team Lead may also find this role an excellent opportunity.

Key Responsibilities of Fabrication Manager:

• Managing and monitoring KPIs

• Developing, training, and supporting staff

• Maintaining and overseeing production schedules

• Handling conflict management and team leadership

 

This role will involve managing a team of approximately 15 fabricators, so strong production experience and operational leadership skills are essential. The position will also involve the use of hand tools, therefore relevant hands-on professional experience is required.

Due to the location in West Wellow, candidates must hold a valid driving licence and have access to their own vehicle.

If you’re looking for a new opportunity within an established and growing company, please submit your CV or get in touch with The Work Shop for more details.

Keywords:
Welder, Plastic, Data Centres, Team Lead, Supervisor, Fabrication, Manufacturing, Romsey, West Wellow, Production Manager, Fabrication Supervisor, Production Team Lead, Fabrication Manager

We are looking for a highly organised and detail-oriented Customer Support Administrator to provide essential support across customer service, scheduling, logistics, and general administration. This role is ideal for someone who thrives in a fast-paced environment, can manage multiple priorities efficiently, and is committed to delivering excellent internal and external service.   Key Responsibilities of the Customer Support Administrator:

• Respond to customer enquiries via phone, email, and other channels.
• Provide timely updates and resolutions to customer issues.
• Maintain accurate records of customer interactions and feedback.
• Manage internal documentation and filing systems.
• Prepare reports, correspondence, and support materials.
• Organise works and service schedules.
• Maintain calendars and ensure timely communication of changes.
• Coordinate with internal teams to ensure smooth operations.
• Assist with planning and tracking deliveries and maintenance jobs.
• Liaise with suppliers and service partners to ensure timely execution.
• Maintain accurate records for invoicing purposes
• Ensure all information is collated ready for invoicing

  Skills & Experience required:

• Previous experience in a customer service or administrative support role.
• Strong organisational and time-management skills.
• Excellent attention to detail and accuracy.
• Ability to prioritise tasks and manage multiple deadlines.
• Proficient in Microsoft Office Suite (Excel, Word, Outlook).
• Strong communication and interpersonal skills.

  Personal Attributes:

• Reliable and self-motivated.
• Calm under pressure and solution-oriented.
• A team player with a proactive approach.

  Customer Support Administrator Salary £28k-£30k Ferndown BH22 Monday - Friday

Our client a long established manufacturing company based close to Romsey are currently looking to recruit for a General Sales Manager (Technical)   Purpose of General Sales Manager (Technical): To promote the company, its products and services, ensuring a level of sales to meet the company budget and objectives.   Main Job Requirements General Sales Manager (Technical):

• To identify and actively pursue sales opportunities and secure orders for DMS products.  This will include quotations, tenders, customer liaison and all sales activities for distributors and customers based through the UK.
• Achieve growth and hit sales targets.
• Design and implement strategic business plans that expand the customer base and ensure continuous strong presence.
• Develop and implement new sales initiatives, strategies and programmes.
• Support/develop distribution channels.
• Prepare reports as needed.
• Identify and bring to market new products.
• Attendance will be required at Exhibitions where necessary.
• Recruiting, KPI setting, coaching and performance monitoring of sales representatives
• Manage the sales team and all sales/marketing activities Team

  You will manage a small team of internal and external sales representatives. You will have an active input with our external marketing resource which we currently outsource   To assist Marketing with:

• Preparation of literature
• Web Site Updates
• Social Media updates
• Exhibitions

  If you a Sales Manager that is able to manage a team and work within a technical field please do not hesitate to contact us!   Electrical, Sales Account Manager, Field Sales Manager, Sales Engineer, Sales Account manager

Are you a commercially savvy supplier management professional who thrives on building strong relationships, driving savings, and delivering innovative product strategies? Our client is a fast-paced, global solutions provider famous for their fantastic customer service and end-to-end solutions - they help customers stay ahead in an ever-changing world. Due to their continued growth, they are looking for a Supplier & Category Manager to join their forward-thinking team and help shape the future of their supplier partnerships, own-brand growth, and sustainability goals.   What you’ll be doing as Category Manager:

• Lead supplier management including supplier scoping, right-sizing, risk management, ESG and compliance oversight.
• Build and maintain strong relationships with strategic suppliers to secure the best pricing and rebate deals.
• Develop a deep understanding of managed categories, creating annual category strategy packs with execution plans for GP improvement, savings, and consolidation.
• Manage slow-moving stock and backlog with clear reduction strategies.
• Lead price negotiations, track savings, and ensure delivery against personal and team KPIs.
• Drive Own Brand product development and scaling, identifying growth opportunities and ensuring an effective, sustainable supply base.
• Deliver new product developments and customer projects from R&D through to launch, including data sheets, tech packs, and quality control.
• Work closely with our ESG team to ensure suppliers and products align with carbon neutral goals.
• Ensure data and compliance information is accurate and up-to-date across all product systems.
• Represent the business in customer meetings, presenting updates on product projects and pushing through new opportunities.
• Support with tenders, including compliance, pricing, and written submissions.
• Collaborate with Marketing on Own Brand strategies and product messaging.

  What’s in it for you as Category Manager:

• Monthly profit share bonus scheme
• Company sick pay
• Free onsite parking
• Perks at Work scheme
• Employee assistance programme (EAP)
• And so much more!!