Customer Support Advisor – Bournemouth
Location: Bournemouth Hours: Full-time | 37.5 hours per week | Monday-Friday (9am-5:00pm, alternate Saturday’s) Contract Type: Temp to Perm Our client based in central Bournemouth are looking for a customer support advisor to join their friendly team. The client works with multiple vet practices across the country and as a customer support advisor you will be providing outstanding service to their customers. You will be speaking on the telephone and responding to emails regarding queries on their Pet Health Club plan. Key Responsibilities • Handle inbound calls, answer customer queries, and make plan modifications while. • Respond to inbound emails via Freshdesk with efficiency and professionalism. • Protect customer data by ensuring that data protection and compliance guidelines are adhered to. • Perform administrative tasks to support the wider Pet Health Club team, such as upgrades, downgrade and cancellation requests. • Assist veterinary practices with queries related to their customers’ plans. Qualifications and skills • Strong IT skills, including proficiency in Excel • Excellent problem-solving skills and attention to detail • Outstanding communication skills, both written and verbal • Ability to work with multiple systems simultaneously • A collaborative team player willing to take on additional responsibilities when needed. • Experience in a customer service role within an office environment • Background in working with data and administrative tasks and an awareness of Data Protection policies and procedures • Prior experience in the veterinary industry is a plus Personal Attributes • Team player with a friendly, approachable nature • A genuine passion for delivering outstanding customer service • A confident telephone manner • You thrive in a dynamic, fast-paced environment • Fast learner with the ability to adapt quickly What’s on offer Bonus scheme. Hybrid working after successful training and probation. Company pension. Free flu jabs. Sick pay. Free on-site parking. Supportive team and opportunities to develop your skills. If you’re looking for a varied customer support role with long-term potential, we’d love to hear from you. | Customer Support| Customer Service | Account Manager | Administration | Customer Success |
Technical IT Engineer – Bournemouth
We are currently supporting a Managed IT Services company who look after the entire IT estate for businesses of all sizes across Dorset, Hampshire and further afield. They provide IT Support Services, as well as being a ‘one-stop-shop’ for all things Business IT, such as Hardware, Software, Security and Broadband. They are looking for an […]
Retention Advisor – Bournemouth – Job Filled
Our client is fast-paced, fast-growing company that helps veterinary practices to manage pet healthcare plans on behalf of their customers. They have recently grown from strength to strength and due to their continued success require positive and enthusiastic individuals to join their busy team as a Retentions Advisor. The Inbound Retention Advisor is responsible for speaking with […]
Customer Support Advisor – Bournemouth
Location: Bournemouth Hours: Full-time | 37.5 hours per week | Monday-Friday (8:30am-6:00pm, shift pattern) Salary: £24,785 per annum + Bonus We’re recruiting on behalf of a growing business in the veterinary sector for a Customer Support Advisor to join their friendly team on a temp-to-perm basis. This is a varied role combining customer […]
