Location: Bournemouth
Hours: Full-time | 37.5 hours per week | Monday-Friday (8:30am-6:00pm, shift pattern)
Salary: £24,785 per annum + Bonus

 

We're recruiting on behalf of a growing business in the veterinary sector for a Customer Support Advisor to join their friendly team on a temp-to-perm basis.

 

This is a varied role combining customer service, administration and project support, making it ideal for someone who enjoys helping customers, solving problems and working in a fast-paced office environment.

 

What you'll be doing as Customer Support Advisor:

• Handling inbound calls and customer enquiries.


• Responding to emails and support tickets from veterinary practices and clients.


• Updating customer records and maintaining accurate data.


• Supporting onboarding for new veterinary practices.


• Assisting with Excel-based projects, pricing updates and general administration.


• Liaising with suppliers to support home delivery services.


• Identifying opportunities to promote additional services to customers.

 

What we're looking for in the Customer Support Advisor:

• Previous office-based customer service or administration experience.


• Excellent communication skills, both written and verbal.


• Good IT skills, including Microsoft Excel.


• Strong attention to detail and organisational skills.


• A proactive, positive approach with the ability to multitask.


• Confidence speaking with customers over the phone.

 

What's on offer

• Bonus scheme.


• Hybrid working after successful training and probation.


• Company pension.


• Free flu jabs.


• Sick pay.


• Free on-site parking.


• Supportive team and opportunities to develop your skills.

 

If you're looking for a varied customer support role with long-term potential, we'd love to hear from you.

 

customer support| customer service | account manager | administration | customer success