The Technical Support Analyst will work within the IT operations division and will be responsible for providing technical support across the organisation. This role will assist project planning and provides technical input on design and solution development and implementation.

 

Key Responsibilities of the Technical Support Analyst:

• Provide on-site IT support to local user base


• Assist in making the assigned project(s) delivered within time and budget


• Manage multiple and changing priorities daily


• Coordinate third party to troubleshoot issues


• Describe and reinforce skills to provide exceptional service


• Provide technical assistance, guidance to business partners and work with internal experts and vendors to provide best solution to business needs


• Configure, install, monitor and maintain client desktop software and hardware; support mobile workforce


• Take responsibility for own work and provide support to others in accomplishing their work


• •Perform other duties as assigned


• Create, modify and disable or delete User accounts with the correct security groups in a hybrid environment


• Take ownership on IT tickets in the ticketing system and work through them accordingly


• Good knowledge of Oracle Database structures and Reporting

 

Key Competencies of the Technical Support Analyst:

• Demonstrate strong customer service attitude


• Solid communication skills


• Organised and has efficient time management skills


• Strong attention to detail


• Ability to work interdepartmentally


• Exercise strong critical thinking and problem-solving capabilities


• Proficient in Microsoft O365 Suite, Call Center unity desired


• Desktop and Laptop security encryption for Mac and PC.


• Active Directory Management, Cloud (Azure) and On-Prem


• Knowledge and Experience of VOIP


• Basic Networking experience (TCIP, LAN/WAN, Network Topology as it relates to desktop support).

 

Education and Experience:

• Bachelor’s degree in computer science, information systems, or equivalent real-world work experience


• 3+ years of experience supporting Microsoft desktop users in a helpdesk/networking support role

 

Technical Support Analyst

Fordingbridge SP6

Salary up to £35k DOE

Monday - Friday