Servicing Manager - £30,000 - £40,000 DOE - Bournemouth

Have you had experience in Underwriting and are now ready for a new challenge? This could be the role for you - it is an exciting opportunity to join a dynamic and fast-growing financial services business in their brand new offices as a Servicing Manager!

Your primary responsibilities would be to support the Head of Servicing, releasing development funds, working with borrowers in difficulty and monitor servicing tasks and inbox.

Other responsibilities:

• Produce redemption statements and liaise with all parties to ensure funds are repaid


• Ensure that Land Registry Titles are updated before the facility expires


• Report any overdue loans to the Head of Servicing


• Good phone manner and not be afraid to handle difficult conversations


• Assist in instructing third party partners such as asset managers and monitoring surveyors


• Assist Head of Servicing with the management of the company Loan Portfolio


• Report high risk cases to Head of Servicing


• Working with borrowers in the early stages of default


• Assessing monitoring surveyors reports and releasing development funds to borrowers


• Arranging extensions for borrowers where applicable


• Update and maintain the company’s CRM, which ensures all internal parties are aware of where each deal is post completion


• Manage own pipeline of tasks and ensure tasks are worked/added in a timely manner


• Assist the Head of Servicing (and other members of the Senior Management Team) with updates on the pipeline of deals being worked, ensuring they are being worked efficiently


• Provide effective communication to all parties, including introducers and/or applicants, ensuring exceptional customer service at all times


• Work with the wider team so that agreed targets and objectives are met


• Provide feedback on policies and process to highlight possible improvements or concerns.

Experience:

• Property risk experience, ideally underwriting experience for minimum of 12 months


• Experience of Regulation/Legislation Awareness and knowledge of the Regulated Financial Services environment


• Basic mathematic skills to assist with redemption calculations


• Be able to demonstrate critical thinking and initiative when faced with challenges

Benefits:

• 25 days holiday +Bank Holidays


• Annual leave increases by 1 day per year, upto a max of 30 days


• Workplace pension


• Christmas and summer parties


• Regular Company social events


• Mindfulness sessions in the office


• Fruit bowl, healthy snacks, Nespresso coffee available all day.