Our client, a wholesale distributor, is seeking a dynamic and organised Sales Office Supervisor to join their team in Verwood.

The successful candidate will play a crucial role in overseeing various managerial, project-based, day-to-day tasks and support a small team of Sales Administrators.

 

Key Responsibilities of the Sales Office Supervisor:

 

Managerial role of the Sales Office Supervisor:

• Recruit, train, and mentor team members and ensuring the phone lines are covered.


• Monitor and record annual leave and absence.


• Inclusion in company, sales, and operations meetings.


• Ensure month-end invoicing is completed in a timely manner.


• Liaise with the software company to address issues, perform maintenance, and implement new functions when necessary.

Project based role of the Sales Office Supervisor:

• Understand and oversee tender contracts and 'extracurricular' customers (2, 3 accounts).


• Oversee customer consignment stock.


• Maintain showroom and ensure its proper maintenance.


• Run regular and ad hoc reports, including sales value and volume, stock status, backorders, stock clearance, and margin-related reports.

 

Tasks of the Sales Office Supervisor:

• Oversee administration of price changes, such as customer order updates.


• Create and maintain trade price lists by brand.


• Monitor and understand bespoke system elements, e.g Automatic customer invoicing.


• Be aware of inbound brand deliveries, running and preparing a report on new available customer orders.


• Handle all inquiries and reservations related to hotel accommodation, including obtaining corporate rates, and dinner reservations.


• Oversee office phone group maintenance, including managing out-of-hours messages.


• Ensure various Sales Office Administrator reports are run and those for other departments are processed where applicable.


• Ensure all sales order processing and customer account maintenance are met.


• Answer customer, consumer, and brand inquiries.


• Ensure the daily system backup is run.

 

Key Skills & Requirements of the Sales Office Supervisor:

• Proven experience in a managerial role.


• Excellent organisational and leadership skills.


• Strong communication and interpersonal abilities.


• Attention to detail and ability to multitask.


• Proficiency in using relevant software and systems.


• Knowledge of sales processes and customer service.

Location: Verwood, Dorset

Job Type: Full-Time, Permanent

Hours: Monday to Thursday, 9:00am – 5:30pm - Fridays 8.30am - 5pm

Salary: £28,000 - £32,000 DOE