Our prestigious client based in modern spacious offices in Poole is looking for a Maintenance Project Manager to join the busy office-based team.

We’re looking for an experienced Project Manager to join our office-based Cruise division, supporting our Cruise ship maintenance team.

 

What you will be doing as the Project Manager:

This role is responsible for ensuring that the CBN product presents and continually performs well on all client vessels.

 

Duties of the Project Manager:

• Line management of engineering team, ensuring they have the skills, capability, equipment and qualifications to perform their duties.


• Manage all travel and accommodation requirements for the engineering team, ensuring sufficient time allocated for breaks and time in lieu (accurately recorded).


• Ensure the service and maintenance programme is scheduled is planned effectively in agreement with the client.


• Develop and implement a maintenance reporting structure ensuring full visibility and transparency on issues to be resolved.


• Create and maintain mechanisms for effective follow-ups to ensure timely delivery and accountability.


• Visit completed installations to handover to maintenance team, introducing the team and ensuring client contacts are satisfied with final installation before handover.


• Manage CBN email inbox and be responsible for communication with assigned vessels.


• Record any issues on the issues log, using the RAG process and take ownership of issues through to resolution.


• Build and communicate project plans with key milestones for each onboarding, ensuring stakeholder alignment.


• Provide weekly progress updates internally and externally, flagging risks and proposing solutions.


• Prepare monthly customer reports, including engineer visit summaries, usage analysis, and cost breakdowns.


• Update and maintain the budget tracker following each service visit.


• Analyse KPI data and feedback to identify opportunities for service improvement (ie. maintenance cost per passenger, customer NPS.)

 

What’s in it for you as a Project Manager:

• Monthly profit share bonus scheme


• Free onsite parking


• Perks at Work scheme


• Tuck shop snacks and free lunch every Friday


• Cycle to Work scheme


• Subsidised workplace massage


• Eye care reimbursement


• Employee assistance programme (EAP)


• Company social and corporate events

 

You must have previous experience working within a busy team.

 

• Maintenance Project Manager


• Salary: £50-55k


• Contract type: Permanent


• Hours: 40 hours per week


• Location: Office based. Must be available for occasional out of hours working. Occasional travel to partners, our warehouses and customer vessels

 

Poole, Project manager, Project management, maintenance, scheduling