We are currently recruiting for a unique and exciting role on behalf of our client based in Bournemouth.

They are a fast-growing B Corp Certified business that pride themselves on delivering exceptional service to their clients and now require a Move Specialist to join their team.

The Role:

The right candidate will provide appointment support to the Sales Specialist team, arranging quality appointments and overseeing customer communication channels including telephone, live chat and email.

Duties:

• Contacting home movers over the telephone, booking them in for a home setup call with the Sales Specialists


• Explaining to customers how the company can help them throughout the move process


• Dealing with any objections and using closing techniques


• Working to achievable targets


• Managing and coordinating departmental email inboxes, ensuring internal response times are achieved inline with SLA's


• Responding to incoming customer queries via live chat


• Answering general customer queries via inbound lines


• Providing appointment support (e.g. rearranging appointments) for the Sales Specialist team


• Working through our internal dialler system, arranging appointments for customers who have expressed an interest in our service

Skills and Experience required:

• Confident & natural communicator


• Great people skills with a positive mindset


• Exceptional attention to detail and organisational skills


• Experience of a contact centre environment


• Comfortable with a phone-based role


• Customer centric and ethically-minded


• Experience using CRM or similar database software


• A passion for helping make the world a better place

Benefits:

• 24 days annual leave plus bank holidays plus birthday off


• Enhanced Maternity and Paternity Leave


• Bereavement and Compassionate Leave


• Sabbatical Policy


• Access to an Independent Wellbeing Coach and Wellness events


• Free flu vaccines


• Regular charity events/volunteering opportunities & sustainability incentives


• Company sick pay


• Monthly company days


• Excellent progression opportunities

Hybrid position: 2 or 3 days from the office