01425 489393


01794 516434


Move Executive

Full Time
Posted 4 months ago
We are currently recruiting for a unique and exciting role on behalf of our client based in Bournemouth.

They are a fast-growing B Corp Certified business that pride themselves on delivering exceptional service to their clients and now require a Move Specialist to join their team.

The Role:

The right candidate will provide appointment support to the Sales Specialist team, arranging quality appointments and overseeing customer communication channels including telephone, live chat and email.


  • Contacting home movers over the telephone, booking them in for a home setup call with the Sales Specialists

  • Explaining to customers how the company can help them throughout the move process

  • Dealing with any objections and using closing techniques

  • Working to achievable targets

  • Managing and coordinating departmental email inboxes, ensuring internal response times are achieved inline with SLA's

  • Responding to incoming customer queries via live chat

  • Answering general customer queries via inbound lines

  • Providing appointment support (e.g. rearranging appointments) for the Sales Specialist team

  • Working through our internal dialler system, arranging appointments for customers who have expressed an interest in our service

Skills and Experience required:

  • Confident & natural communicator

  • Great people skills with a positive mindset

  • Exceptional attention to detail and organisational skills

  • Experience of a contact centre environment

  • Comfortable with a phone-based role

  • Customer centric and ethically-minded

  • Experience using CRM or similar database software

  • A passion for helping make the world a better place


  • 24 days annual leave plus bank holidays plus birthday off

  • Enhanced Maternity and Paternity Leave

  • Bereavement and Compassionate Leave

  • Sabbatical Policy

  • Access to an Independent Wellbeing Coach and Wellness events

  • Free flu vaccines

  • Regular charity events/volunteering opportunities & sustainability incentives

  • Company sick pay

  • Monthly company days

  • Excellent progression opportunities

Hybrid position: 2 or 3 days from the office

Job Features

Job CategoryCustomer Services
Salaryup to £22,000 per annum
Working HoursMonday to Friday, 9am - 5:30pm - 37.5 hours per week
Contract TypePermanent
Job ID6656/20

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