Account Manager - Poole - up to £35,000 DOE plus circa £10,000 commission

An incredible opportunity has arisen for an Account Manager to join a very well-established Marketing and Design agency in Poole.

This is an exciting chance to offer smart and business-focused advice and insight, solve problems, manage clients’ expectations, and deliver first class customer service within a forward thinking, well established and creative organisation.

Duties:

• Developing and maintaining strong relationships with clients


• Customer satisfaction and retention is key


• Proactive and regular communication with a designated portfolio via telephone, email, video calls and occasionally face to face meetings.


• Listen to clients and identify their marketing goals. Communicate these with the in-house technical team


• Understanding of website metrics and statistics to confidently educate and reassure clients as appropriate


• Ability to handle objections / dissatisfied clients confidently and effectively


• Maintaining effective, regular communication via our client management platforms (Monday/Act)


•  Identifying opportunities to introduce additional services to complement client campaigns.

The client is looking for someone who:

• Works hard for their clients and is invested in their success


• Quickly and easily builds relationships


• Enjoys being on the phone and isn’t afraid to offer advice or say ‘no’ when needed


• Has an interest / basic understanding of the role a website and marketing play for a business.

Benefits:

• Up to 28 days holiday (plus Bank Holidays)


• Generous pension


• Medical insurance / Income protection / Critical illness.