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Helpdesk Coordinator

Full Time
Ferndown
Posted 4 months ago
Helpdesk Coordinator – Ferndown - £23,000 to £28,000 per annum

This is a fast paced, busy and dynamic role working for a growing company based in Ferndown. The company represent a number of retail, hospitality and public sector business's to provide efficient, planned and reactive maintenance services.

Your role:

  • Act as the first point of contact for new calls into the business from either current client’s as well as new enquiries

  • You will quickly establish the reason for the call and take prompt and timely steps to resolve

  • Coordinate with field-based engineers, contractors and tradespeople to book appropriate work flow

  • Communicate effectively with clients to reassure them of next steps and action taken administer all relevant paperwork

  • Smoothly prioritise workload so most urgent and critical cases tale priority

  • Collaborate seamlessly across all business departments for optimal efficiency

  • Cultivate a knowledge base for quicker problem resolution and maximum team efficiency

  • Track all resolution progress and ensure all relevant parties are up to date with status updates


Requirements:

  • This is a busy role and you will need impeccable customer service abilities, ideally in a Business to Business environment

  • You will need to be able to think on your feet in a fast and changeable environment, remain calm under pressure and ensure the customer experience is at the heart of all you do

  • You will ideally have a background in scheduling engineers or coordinating work flow as well as call handling

  • A background in facilities would be a great advantage


Salary dependent on experience - £23,000 to £28,000 per annum

Full time hours of 08.30am to 4.30pm Monday to Friday with half an hour lunch

Job Features

Job CategoryCustomer Services, Office & Administration
Salary£23,000 - £28,000
Working HoursFull time hours of 08.30am to 4.30pm Monday to Friday with half an hour lunch
Contract TypePermanent
Job ID7789/3

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