We are seeking customer focused, energetic individuals that care as passionately about delivering great customer service as we do. All our team are empowered to make decisions and ensure every customer is left feeling 100% happy with the service they have received.

Customer Service Consultant job specifications:

• Answer inbound telephone calls, respond to customer service emails and answer Live Chats to meet team service level agreement targets whilst delivering 100% Happiness to customers.


• Make outbound calls as required, either to reply to customers with queries, or to support targeted service campaigns as required.

• Respond to customer and client enquiries in a timely, courteous and helpful manner.


• Demonstrate the ability to troubleshoot and resolve issues using written communication.


• Manage multiple chat conversations at once while maintaining attention to detail and response quality.

• Deliver 100% Happiness whilst adhering to best practices to ensure every interaction considers cost efficiencies within the decision-making process

Skills and Experience of Customer Service Consultant:

Essential

• Excellent communication skills both written and spoken.


• Ability to engage and motivate others through effective written communications


• Results driven, meeting or exceeding current KPI’s or targets.


• Effective in offering customers appropriate resolution whilst delivering 100% Happiness and supporting colleagues to do the same.


• Able to challenge processes and procedures to demonstrate better ways of working.


• Intermediate level of MS SharePoint, Excel, Word and Outlook.

Desirable

• Ability to coach and mentor team members to increase knowledge and efficiency.


• Competent and knowledgeable with Elucid, Vocalcom and other in-house systems.


• Familiar with areas of Call Centre compliance including adherence to GDPR guidelines, and ensure that agents operate to required standards and requirements when talking to our customers.


• Communication skills - Email & Live Chat

 

Salary: £12.30 p/h - Bonus up to £300 per month

Contract Type: Temp to Perm

Training sessions may be conducted on site.

Shifts:   Monday to Friday between 8.30am and 7pm,

1 weekend a month working - Saturday 8:30am to 5pm, Sunday 9am to 5pm.

Rota will be on a rotating shift pattern with 2 weeks notice. Opening times seasonal.

 

If this role could be of interest to you please submit a CV and get in touch with The Work Shop Resourcing, Ringwood!

Customer Service, Consultant, Advisor, Inbound calls, Retail, People, Customer Advisor, Call Handler