Customer Service Advisor - Romsey SO51 - £21,902 + bonus (up to £2,400)

*Potential to work from home after completion of training, however, you must be available to come into the office when required (meetings, reviews training etc)*

As a Customer Service Advisor, you will respond to contact made by existing customers, regarding queries relating to a service or purchased product, via phone, email, web chat or post.

Duties of the Customer Service Advisor:

• Deal with all incoming and follow-up contact with customers who have an enquiry or service request, either by phone, email, web chat or post


• Handle and resolve customer complaints


• Chase customer orders, refunds, providing product information and all other customer service-related help


• Consistently provide a strong level of customer service at all times, being knowledgeable and taking ownership to manage enquiries from investigation to resolution


• Increase customer satisfaction and loyalty by dealing with requests effectively and efficiently


• Supporting other departments in line with business requirements

Candidate Competencies:

• Have a previous customer service background in office, retail or hospitality environments ideally with experience in handling complaints


• Strong communication skills


• Excellent telephone manner


• A-C Grade in English GCSE

The Customer Service Advisor role may also suit candidates searching for Customer Advisor, Call Centre, Contact Centre, Retail Assistant or Sales Advisor.

As a Customer Service Advisor, you will work 8-hour shifts over 5 days, including one weekend shift per week and one later finish of 8 pm. You will receive a day off in the week for working a Saturday or Sunday.

Free parking is provided and the company is a 5-minute walk from the train station.
Excellent benefits are provided such as subsidised gym membership, an on-site canteen, discounts on products and team incentives.