We are looking for a highly organised and detail-oriented Customer Support Administrator to provide essential support across customer service, scheduling, logistics, and general administration. This role is ideal for someone who thrives in a fast-paced environment, can manage multiple priorities efficiently, and is committed to delivering excellent internal and external service.
Key Responsibilities of the Customer Support Administrator:
- Respond to customer enquiries via phone, email, and other channels.
- Provide timely updates and resolutions to customer issues.
- Maintain accurate records of customer interactions and feedback.
- Manage internal documentation and filing systems.
- Prepare reports, correspondence, and support materials.
- Organise works and service schedules.
- Maintain calendars and ensure timely communication of changes.
- Coordinate with internal teams to ensure smooth operations.
- Assist with planning and tracking deliveries and maintenance jobs.
- Liaise with suppliers and service partners to ensure timely execution.
- Maintain accurate records for invoicing purposes
- Ensure all information is collated ready for invoicing
Skills & Experience required:
- Previous experience in a customer service or administrative support role.
- Strong organisational and time-management skills.
- Excellent attention to detail and accuracy.
- Ability to prioritise tasks and manage multiple deadlines.
- Proficient in Microsoft Office Suite (Excel, Word, Outlook).
- Strong communication and interpersonal skills.
Personal Attributes:
- Reliable and self-motivated.
- Calm under pressure and solution-oriented.
- A team player with a proactive approach.
Customer Support Administrator
Salary £28k-£30k
Ferndown BH22
Monday - Friday
