We are looking for a Client Relationship Manager (Subject Matter Expert) to act as an industry expert within various product ranges, offering consultancy and expertise as a way of adding value to the client. The purpose of the role is to grow accounts in both revenue and profitability through a diverse range of activities and developing relationships with both customers and suppliers.

Job Role of Client Relationship Manager:

• Accountable for building and managing relationships with internal customers and external customers such as non-commercial relationships (hotel operations, health and safety, public health, housekeeping).


• Accountable for nurturing an account to ensure it grows to its full potential.


• Work closely with clients to ensure involvement with their strategic planning and how we can support.


• A good working knowledge of product creation & delivery, change control, product definition and change management processes.


• Excellent communication and interpersonal skills, with influencing and engagement skills


• Working closely with the internal account support to ensure customer expectations are met and products are delivered on time.


• Influence the direction of accounts you look and after and proactively engage with the client to decide on the appropriate range of products they require.


• Research sufficiently to enable you to act as the industry expert, thereby offering clients consultation on relevant products and processes.


• Proactively work with colleagues internally and with clients to improve the profitability of their accounts.


• Interrogate client accounts, conducting regular reviews of pricing and opportunities for margin growth and price increases.


• Source products in response to clients’ requests and use this information to anticipate future needs.


• Ability to calmly deal with client queries and concerns with high levels of professionalism and creatively, providing solutions to their problems.

 

Skills & experience of Client Relationship Manager:

• B2B or B2C sales and customer management experience


• Experience within the leisure, retail and/or hospitality industry preferred.


• Demonstrable experience building and developing profitable long term customer relationships


• Strong commercial acumen (ability to analyse and interpret data leading to additional business opportunities and wins)


• Appetite to develop both product and industry knowledge


• Ability to build strong relationships with both customers and colleagues

Experienced negotiator able to manage discussions with a win/win achieved each time

What’s in it for you as Client Relationship Manager:

• Modern open plan office


• Monthly profit share bonus scheme


• Holiday buy-back scheme


• Company sick pay


• Free onsite parking


• Perks at Work scheme


• Tuck shop’ snacks


• Free lunch every Friday


• Cycle to Work scheme


• Complementary Birthday vouchers


• Subsidised workplace massage


• Eye care vouchers


• Employee Assistance Programme (EAP)


• Company social and corporate events