We’re looking for an experienced Account Manager to join our clients office-based Sales team.

 

• Salary: £35,000 to £38,000


• Contract type: Permanent


• Hours: 40 hours per week


• Location: Poole


• Holiday: 30 days paid (inc. bank holidays)

 

Who we are

Our client is a fast-paced, forward-thinking global solutions provider who is redefining operational excellence for businesses. Famous for their fantastic customer service and for creating comprehensive solutions that help our customers stay ahead in an ever-changing world.

 

What will you be doing as Account Manager:

• Proactively manage customer accounts through regular outbound calls and email communication.


• Schedule appointments for the BDM and ensure all opportunities are accurately recorded and updated in the CRM.


• Manage quote requests and follow up with internal teams to confirm pricing, stock availability, and delivery schedules.


• Maintain accurate records of all customer interactions within the CRM system.


• Analyse customer accounts to identify opportunities for growth, profitability, and cross-selling additional products.


• Build strong client relationships through excellent service and proactive communication.


• Work closely with category, fulfilment, and operations teams to stay informed on product availability.


• Monitor customer feedback and NPS scores to identify opportunities to improve service.


• Handle customer queries and complaints professionally, ensuring timely resolution and clear communication.


• Maintain up-to-date knowledge of customer accounts, key contacts, and changes within their business.


• Use CRM and ERP systems to track performance and identify opportunities for account development.


• Collaborate with the wider sales team and shared service departments (Finance, Marketing, Procurement) to support business growth.


• Follow internal processes and maintain a “right first time” approach to all work.

 

Skills & Experience of Account Manager:

• B2B or B2C Experience.


• Comfortable selling via phone and in virtual meetings with both existing and prospective customers.


• Appetite to develop both product and industry knowledge.


• Commercial Acumen (ability to analyse and interpret data leading to additional business opportunities and wins).


• Ability to build strong relationships with both customers and colleagues.


• Negotiation and persuasion skills to ensure win/win situations are achieved every time.

 

What’s in it for you as Account manager:

• Monthly profit share bonus scheme


• Company sick pay


• Free onsite parking


• Free lunch every Friday


• Cycle to Work scheme


• Complementary Birthday vouchers


• Subsidised workplace massage


• Eye care reimbursement


• Employee assistance programme (EAP)


• Company social and corporate events