German Customer Experience Consultant

Ringwood
Posted 9 months ago

This is a fantastic opportunity for a Fluent English / German speaking professional and enthusiastic candidate to join a global business with a great Team environment and fabulous benefits package

The Role is working on behalf of an International financial services business specialising in Accident Insurance and speaking to both English and German customers to provide an exceptional customer service experience

Duties will involve: –

• Taking incoming customer calls and responding in a professional and timely manner
• Responding to emails and answering web chats
• Establishing rapport with customers and entering details into data base accurately
• Working to FCA regulations

Skills required: –

You will need to be a strong communicator and have the ability to be positive and enthusiastic and focus on TFC (treating the customer fairly).
You will need fluent written and spoken English and German.
Previous experience in a similar role would be advantageous but full training will be given.

Full time, permanent role based in offices in Ringwood.
Working hours are 08.30am to 5.00 pm or 08.00am to 16.30pm.

£23,147 basic salary plus £1k basic

50% discount with More bus for monthly and quarterly tickets
Pension scheme with standard life
Eye test vouchers and discounts
Discounted corporate gym memberships

If this sounds like you, please click apply!

Job Features

Job CategoryCustomer Services

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