Customer Service Coordinator

Posted 11 months ago

As part of a customer service team, this position will provide a high level of customer care to both the UK and a growing network of international distributors, with particular focus on supporting the Service and Sales functions. This position reports to the Customer Service Team Leader and works closely with Sales, Production/Engineering, the Service Division, and the Management Team based in Head Office. The role is based in Poole.

Job Description: –

The customer service co-ordinators are responsible for supporting the activity of the customer service department, dealing with and responding to customers and engineers to provide a comprehensive support and customer care service. You will be handling requests for information, processing orders, generating quotes, invoicing, dispatching of parts and the overall co-ordination of field engineer activity.

The successful candidate will ideally have skills, experience, and qualifications in the following areas:

Experience: –

• Strong customer service experience
• Experience of delivering a high level of customer care
• Worked with multiple sales channels and teams
• Worked in a customer service team or similar environment
• Worked in a highly organised environment with strong administrative experience
• Invoicing experience
• Complaint Handling
• Experience with Microsoft packages including Navision and CRM Dynamics

Skills: –

• Excellent communication skills (Essential)
• Be enthusiastic, credible and dependable (Essential)
• Work at all levels with our Customers, Engineers and Distributors (Essential)
• Be focused and goal oriented (Essential)
• Have good organisational skills (Essential)
• Impeccable attention to detail (Essential)
• Be able to work with teams or independently (Essential)
• Be inventive and resilient (Essential)
• Ability to multi task (Essential)
• Have excellent IT skills (including Outlook, CRM, MS word and Excel) (Desired)
• Be able to achieve high customer satisfaction (Desired)

Job Features

Job CategoryOffice & Administration

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