Customer Service Advisor – Verwood | The Work Shop

Kelly

Date Added: June 29, 2018
Location: Verwood
Salary: £16500 Category: Call Centre, Office & Administration

 

Customer Service Advisor – BH31 – Verwood – £16,500

 

 

 

The Work Shop are pleased to be working with a really well established local business with a presence across the UK. They are looking to add a Customer Service Advisor to their busy team offering accident support services to customers.

 

 

 

The role involves being the first point of contact for customers for have had a crash or break down and wish to arrange a courtesy car through their car insurance to cover the period whilst their own vehicle is fixed.

 

 

 

Duties include of the Customer Service Advisor include:-

 

 

 

Handling enquiries from start to finish in a courteous and professional manner

 

Deliver a high quality service by ensuring correct procedures are followed

 

Manage each case from start to end  discussing the delivery of a hire vehicle at a suitable time and location for the customer

 

Accurately administer all relevant paperwork and record all details on the in house data base

 

Build rapport with customers and communicate effectively

 

Produce daily reports and paperwork

 

 

 

Experience required of the Customer Service Advisor:-

 

 

 

Full training is offered but previous customer service would be beneficial gained in either an office environment, retail or hospitality.

 

You will be IT literate with good communication skills and great organisational skills

 

 

 

Ideally suited to candidates looking for Customer service, inbound, administration or office based work

 

 

 

This is an excellent opportunity to work with one of the UK’s leading companies offering full training and great career progression

 

 

 

Working hours Monday to Friday 8am to 4pm or 9am to 5pm with occasional Saturday mornings. Free parking

 

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