Our client is an extremely established and reputable business based in Poole with an exciting opportunity to join a vibrant and busy team! Supporting the National Account team, your role as an Account Manager will involve proactively working with existing accounts to continuously seek opportunities to grow customer revenue. Key Responsibilities

• Accountable for nurturing and managing relationships with key contacts within the customer organisation
• Through relationship with customer, understand their strategic plans in order to anticipate needs and forecast longer term requirements
• Maintain a good working knowledge of product creation & delivery, change control, product definition and change management processes
• Work closely with Internal Account Support to ensure customer expectations are met and products are delivered on time
• influence the direction of the customer account and decide what range of products to proactively engage the client with
• Contribute to budget setting for the customer and establish growth targets
• Act as an industry expert by offering customer consultation on products and processes
• Proactively instigate customer account reviews, analysing activity to support recommendations and decision making
• Carry out regular reviews of the pricing for the customer and look to improve margins and negotiate increases
• Where possible, proactively source products which may interest customer or respond as necessary to customer requests

Skills & Experience

• Customer account management
• Internal sales and sales support
• Intermediate Excel skills
• IT literate with experience in using Microsoft Office, Outlook, CRM systems
• Adaptable to a fast-changing environment
• Experience in solution driven customer service environment
• Curious and willingness to learn and improve

This role would suit an excellent communicator with influencing and engagement skills. You will need to be astute with an excellent level of business acumen. Relationship building is a large aspect of the role therefore you will need to possess problem solving skills and the ability to manage a variety of tasks whilst being adaptable to changing priorities. A highly competitive salary is on offer plus a generous bonus scheme Additional Benefits:

• Additional leave
• Company events
• Cycle to work scheme
• Discounted or free food
• Free parking
• Health & wellbeing programme
• On-site parking
• Profit sharing
• Referral programme
• Sick pay

Due to ambitious growth and expansion, an exciting opportunity has become available for an experienced, enthusiastic, and motivated 2nd Line IT Support Technician to join our client based in Romsey.   The 2nd Line IT Support Technician role will primarily involve assisting the Technical Delivery Manager in providing excellent IT support service whilst attending to regular client support calls and installations as and when required.   Main duties of the 2nd Line IT Support Technician:

• Providing 1st and 2nd Line Technical support, responding to IT queries across all customer sites and escalating more complex calls as required
• Installation, configuration and deployment of new and existing hardware and software in line with defined procedures
• Providing users with regular communication on the progress of investigations and planned solutions
• Create and maintain quality documentation on problem resolutions, fixes and updating of the technical knowledgebase as required
• Monitoring of the breach queues to ensure tickets are not breaching their SLA’s

  Key Competencies of the 2nd Line IT Support Technician:

• Proven track record of supporting IT networks
• Thorough knowledge of Microsoft Windows desktop applications and MS365
• Ability to resolve issues in person, over the phone or via remote connectivity
• Ability to work unsupervised and towards established procedures
• Excellent telephone manner and strong client facing skills

  The role of 2nd Line IT Support Technician role is a permanent and full-time opportunity offering a competitive annual salary up to £35,000 depending on experience. Our client also offers many benefits, including gym membership, access to company vehicle, on-site parking, incentives & team events.   If you would like to further your career and make your mark in a diverse, enjoyable, and challenging business environment, please APPLY NOW.

The New Forests Leading Law Firm is looking for an experienced legal administrator, to join their team based in Ringwood. The firm prides itself on its professional processes and impeccable reputation. They are looking for a candidate with audio typing skills who is adaptable and looking for a supportive, friendly team environment.   Responsibilities of legal administrator:

• Audio Typing
• Managing diaries
• General client queries
• Covering reception
• Ad hoc admin duties
• Filing duties and general clerical tasks

  The ideal candidate for legal administrator:

• Excellent telephone manner
• Excellent communication and organisational skills
• Understanding of Family Law principles and practices.
• Knowledge of legal terminology, documentation and legal processes
• Knowledge of Microsoft Office

  Legal Administrator Ringwood BH24 Monday - Friday 35-hour week Salary £23k-£25k DOE

Due to ambitious growth and expansion, an exciting opportunity has become available for a Production Planner to join a well-established and growing company based in Salisbury. The Production Planner ensures the seamless coordination of production activities across both internal teams and external suppliers, guarantees optimal resource utilisation and maintains high productivity standards across the department. Main duties of the Production Planner:

• Plan daily and weekly production allocation across the workshop and external suppliers.
• Generate and maintain a detailed workshop activities planning sheet
• Coordinate with various departments to ensure all necessary materials are available and ready for use in advance of the production date.
• Understand and manage the quantification and ordering process for materials.
• Address any production issues that impact timescales, and outsource production as needed.
• Improve efficiency in labour and material use in the workshop whilst assisting the team with organisation, tidiness and use of stock material

Key competences of the Production Planner:

• Highly organised, methodical, and detail-oriented with excellent administrative abilities.
• Strong verbal communication skills and ability to collaborate effectively with other departments.
• IT literate with working knowledge of Microsoft Office Work and Excel.
• Numerate for quantifying material requirements.
• Reliable, responsible, and adaptable to changing workflow priorities.
• Calm under pressure, with the ability to meet tight deadlines and prioritise in fast-paced situations.

The role of Production Planner is a permanent and full-time position offering a competitive annual salary up to £32,500 dependent on experience. If you would like to hear more about this exciting opportunity and make your mark in a fast-paced, supportive, and growing business, please APPLY NOW.

We have an exciting opportunity for a Service Coordinator to join our clients growing company. If you enjoy a fast paced, varied role within a friendly and supportive environment, this could be the role for you. The role would suit someone with great organisation skills, attention to detail and a good multi-tasker. Great working conditions including 25 days holiday plus bank holidays. Full-time office-based role in Ringwood, Hampshire. Role and Responsibilities The role of Service Coordinator includes but is not limited to the following:

• Administration of running the Service Department.
• Scheduling jobs, prioritising work allocation to field-based engineers.
• Answering the telephone and dealing with clients in a polite and courteous manner.
• Logging and responding to customer queries and work requests quickly, prioritising workloads and setting expectations of time frames of attendance in accordance with company values.
• Filing and querying engineer job sheets in accordance with company process and protocol
• Scheduling service visits to the appropriate timetable. Managing the engineer reports and work with engineers and suppliers to identifying and cost parts.
• Preparing quotes for works and following up on these as per company process and protocols.
• Reacting to change positively adding input to successfully embed new processes or protocols as appropriate for the successful growth and prosperity of the company.

  Qualifications and Education Requirements for the Service Coordinator:

• Competent Microsoft Office user
• Customer Service Experience
• Full training will be provided

  Preferred Skills of the Service Coordinator:

• Organised
• Multi-Tasker
• Good time management
• Logical thinker
• Customer friendly attitude
• Confident
• Good telephone manner
• Positive and upbeat

  If you are an experienced Service Coordinator or Scheduler, please do not hesitate to contact The Work Shop, Ringwood to discuss! Service Coordinator, Service engineer, Ringwood, Scheduler, Microsoft Office

Executive Assistant required to partners within the senior management team of this leading, Poole based organisation. The Executive Assistant will play a crucial role in handing of executive level administrative tasks, including the management of multiple diaries with extensive travel requirements. You will need to be an organised, efficient Executive Assistant with strong communication skills and the ability to stay one step ahead in order to prioritise multiple, often changing schedules.   Key responsibilities of the Executive Assistant:

• Travel: Managing multiple diaries, booking travel, accommodation, scheduling meetings etc
• Travel Logistics – organising visas, complex travel arrangements, and any other associated logistics involved
• Communication and correspondence on behalf of the senior partners
• Scheduling meetings, sitting in on meetings, taking minutes / notes and following up with any required action points
• Document preparation: Draft, edit, and format various documents, reports, presentations and correspondence as needed.
• Working on specific projects relating to the organisation – annual events, seminars, etc.
• Expense and information management – maintaining an organised filing system and ensuring document accessibility and confidentiality.

  Executive Assistant Skills & Experience Required:

• Proven experience as an Executive Assistant / Board level PA, with confidence of taking initiative, anticipating the needs of senior partners, and overseeing the smooth operation of an executive’s office.
• Ability to multitask, and work under pressure – often having to change priorities and manage ever changing schedules, with very tight deadlines
• An excellent communicator, with the ability to adapt your communication style to work effectively with those you are supporting.
• Strong written and verbal communication skills.
• Proficiency in Microsoft Office suite and other relevant software application applications – you will be required to prepare presentations, information packs etc.
• High level of discretion and integrity in order to deal with confidential matters

  Please note that due to the nature of this role, you will be required to work in the office every day (Monday to Friday) Our client offers a host of great benefits, including free on site parking, a wonderful office setting, and progression opportunities. Executive Assistant, PA, Personal Assistant, Travel Logistics, Administrative, EA

Our client is a market leading business based in Poole, offering a busy and vibrant working environment. Due to their continued success, having been established for more than three decades, they require an experienced Sales Administrator to support their fun team of Account Managers. The role of Sales Administrator will be to provide comprehensive administrative support whilst assisting with customer-related tasks, documentation, and follow-ups to ensure smooth service delivery.

Sales Administrator responsibilities:

• Monitor and track the sales process from initial engagement to account management, ensuring all necessary steps are documented and followed.
• Record and action items as a result of customer account review meetings.
• Resolve any issues or queries generated as a result of customer meetings, working with shared service departments as necessary.
• Work closely with onboarding team to understand customer set up requirements, ensuring that customer administration across all systems is accurate.
• Maintain customer data on CRM systems are regularly reviewed ensuring that all data related to clients, projects, and resources is accurate and up to date.
• Record, track and provide accurate reporting of sales calls, visits and pipeline to DMD and sales team.
• Develop and monitor performance indicators relating to customer group, creating relevant reports and information to Divisional Managing Director.
• Operate as the go-to person for any general incoming calls or emails, deputising for Account Managers as necessary.
• Manage customer complaints, working closely with other departments to resolve issues including product returns, late deliveries, and faulty products.

 

Skills required for the Sales Administrator role:

• Ability to build strong relationships with colleagues and customers
• Proficiency in Excel and MS tools.
• Confident working with database systems (CRMs, ERPs)
• Experienced with good understanding of working with sales teams and sales processes.
• Ability to work under pressure with pace and accuracy.
• Experience in problem solving and issue resolution.

  This role would suit a self-motivated individual with exceptional organisational skills and the ability to communicate effectively. An excellent eye for detail would also be an essential requirement. Sales administrator, CRM, account management, customer relationships

Our well established and successful client is looking for a Category Manager to join their dynamic team and help them redefine category management. If you're a data-driven, strategic thinker with a passion for supplier relationships and market analysis, this role is for you! Why Join as a Category Manager? Be part of an innovative, fast-paced environment. Lead supplier strategies and identify cost-saving opportunities.  Drive impact across key categories and supplier relationships.   What You’ll Do as a Category Manager Category Ownership & Strategy;

• Analyse spend, suppliers, and market trends.
• Create and execute annual plans to meet savings and rationalisation targets.
• Conduct bi-annual supplier strategy sprints to ensure top performance.

Supplier & Pricing Management;

• Negotiate prices and mitigate cost increases
• Review top spend suppliers monthly and take corrective action where needed.
• Run proactive tenders to secure best market pricing.

Project Management;

• Manage critical paths and range plans.
• Ensure supplier instructions and milestones are clear and met.
• Present product developments in customer meetings when required.

Data & Compliance Oversight;

• Collaborate with the data team to ensure product information is accurate.
• Track and manage price changes and compliance documentation.
• Monitor tender pricing and maintain close supplier relationships.

Savings & Stock Control;

• Hit milestones to achieve savings targets.
• Manage and clear obsolete stock (SLOB) efficiently.

  What You’ll Bring as a Category Manager:

• Proven experience in category management and supplier negotiation.
• Strong project management and analytical skills.
• Ability to drive cost-saving initiatives and manage supplier relationships.

  Ready to take your career to the next level? Apply now and be part of something exciting! Salary: Highly competitive Benefits:

• Company sick pay
• Company bonus scheme
• EAP Scheme
• Eyecare Vouchers
• Many more!!

Category manager, project management, pricing management, stock control

Our client an international Import /Export company are looking for a experienced Credit Controller to join a small but friendly team based in Southampton  for a stable and successful company.  

The benefits you will receive for  The Credit Controller are:

• Salary £27-29k
• Office based - 5 days per week. 8:30am – 5pm
• 23 days annual leave (plus Bank Holidays) rising to 28 with service
• Pension – 5% employee contribution, 3% employer (rises with service – max 8%)
• Flexitime
• Free car parking
• Life assurance and income protection after 3 months
• Employee Assistance Programme
• 24hr GP service
• Discount portal

  As a Credit Controller , you will  accountability and ownership of accounts under portfolio. Ensure payments are collected as per terms provided. Manage queries internally with responsible departments. Meet and exceed monthly collection targets  

Key Responsibilities of a Credit Controller:

• Analysing customer’s credit ratings with credit reference agent for referral and approval of Credit Control Manager.
• International and multi-currency transactions
• Timely and effective collection of all debts and customer payments as per required terms
• Maintaining contact with customers to ensure invoices are clear for payment
• Persistent follow-up on overdue/delinquent customers
• Resolving queries both internally and externally around outstanding/payable invoices
• Daily recording and maintenance of data pertaining to a monthly asset finance reconciliation
• Posting and allocating daily receipts to accounting systems
• Assume responsibility for the upkeep of the master files on the accounts receivable system
• Be prepared to undertake routine/ general administrative functions, eg filing, photocopying, mailing and general maintenance of records pertinent to the Credit Control function

  If you are an experienced Credit Controller with looking to joined a large global company with great prospects please do not hesitate to contact The Work Shop today to discuss your requirements. Multi Currency, Debtors, Overdue, Southampton , Receipt, Credit Control, Credit Controller, Hampshire, South of England