IT Support Technician – Poole | The Work Shop


Date Added: December 6, 2017
Location: Poole
Salary: £28,000 - £34,000 Category: Call Centre, Information Technology, Office & Administration Hours: Monday - Friday


My client is looking for a talented individual to ensure the smooth running of their ICT systems, with minimum down time

Your Responsibilities:

  • Ensure the smooth running of all IT services including Servers, Telephony, Internet, Print, VPN and Email
  • Monitor, manage and maintain the day to day health and operation of the Osprey Servers, Networks, Telephony, Enterprise software and backup systems
  • Support the identification and resolution of issues in a timely manner using appropriate resources, escalating where necessary
  • Manage relationships with 3rd party support providers
  • Maintain records of all IT equipment, Software and licences
  • Schedule and Manage timely upgrades and updates of software systems
  • Assist with the development of standard operating procedures
  • Optimise current software capabilities by providing user training
  • Assist in the development of new systems and processes
  • Follow and promote Best Practice to ensure Company Systems and Data are protected from threats


Essential Experience Required:

  • Minimum of 3 years working in an 3rd Line Support role
  • Hands on Dell or similar server implementation and support
  • Minimum of 3 years working with and management of 3rd party service providers
  • Minimum of 3 years hands on support of Microsoft / Linux operating systems
  • Hands on Samsung or similar telephony system support configuration


Essential Knowledge Required:

  • Installation and Support of servers and data storage solutions
  • Support Windows Domain tools including Active Directory, DNS, DHCP, Group Policy
  • Development and implementation of firewall rules in a corporate environment
  • Support and Development of VMware vSphere and other virtualized environments
  • MS SQL Server installation and support
  • MS Exchange on site / offsite installation and support
  • Strong understanding of Corporate IT hardware and Software
  • Strong understanding of networking principles including TCP/IP, routing, VLANS, WAN
  • Support of IP based telephony systems, ISDN30 / POTS
  • Support of local and cloud based backup solutions



  • You must possess strong attention to detail and be able to work calmly and methodically whilst under pressure
  • You must be flexible, and able to provide out of hours support


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