Telecoms Engineer

Lucy Pain

Date Added: January 17, 2020
Location: Salisbury
Salary: £25,000 - £37,000 per annum Category: Engineering Hours: Monday-Friday 9am-5:30pm

Telecoms Engineer – Salisbury

The Work Shop are currently recruiting for an experienced Telecoms Engineer to join a thriving Telecoms company based in Salisbury.

Key Responsibilities:

  • Provide remote Technical Support to all of the company products installed in the field (occasional site visits may be required)
  • Update support tickets and customer information on our in-house CRM system
  • Log customer enquiries and faults with 3rd Party Support, monitor to ensure the Customers and Services Managers are up to date with any progress.
  • Identify any potential issues that could escalate and liaise with the relevant party, either internal or external to resolve these.
  • Configure broadband routers to ensure a seamless migration
  • Adhere to the support SLA’s and response times in place
  • Always act in the best interest of our customers
  • Support fellow Engineers remotely and on site

About you:

This role would suit an experienced Telecoms Engineer, who is now looking for an opportunity to work with a company who recognised and rewards their hard-work. You will ideally have LG / iPECS experience, although this is not essential as full training will be provided.

If this sounds like you, please click apply!

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