Technical Support Advisor

Totton
Posted 8 months ago

We are working with a great company based near Totton which is looking to recruit a Technical Support Advisor to join their friendly team.  You must be fluent in English – both written and oral.  Your role will involve offering support of a technical nature, to customers with queries regarding their purchases.

Duties for the Technical Support Advisor:

  • Respond to customer calls and emails in a timely manner within the required performance targets of the department
  • Investigate customers’ problems, providing quality, accurate and factual replies; escalating customer queries as required
  • Continually improve knowledge of the technologies developed by the company

Candidate Competencies:

  • Experience of working in a customer focussed environment, preferably on inbound calls, or in a technical support function
  • Excellent level of spoken and written English and Polish
  • A good telephone manner with the ability to adapt your response to the technical level of the customer
  • Qualified to GCSE level or equivalent
  • An interest in gadgets and technology would be a definite advantage

The role of the Technical Support Advisor may also suit candidates searching for: Technical Support, Technology, Helpdesk, 1st Line Support or Product Support.

The role for the Technical Support Advisor near Totton is a full-time position offering a salary of £20,000. The hours for the role are 8:30am-5:30pm. Free parking is provided along with great company benefits.

Job Features

Job CategoryCustomer Services

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