Student Academy Assessor

STUDENT ACADEMY ASSESSOR – PORTSMOUTH – £20,000 (increasing to £24k with good performance) + un-capped commission, but also paid time off for good performance!)

Main Purpose of Job:

You will respond to potential customers who have reached out to express an interest in purchasing a training course.

Main Tasks of Job:

• Effectively manage follow-up calls and emails
• Ensure the computerised database is updated accurately at all times
• Manage diary effectively ensuring punctual contact with customers is maintained at all times
• Adhere to company standard compliance
• Take overall responsibility of applicants through to commencement of course
• Follow correct procedure for collecting payment from customers
• Attend, when required, training to develop relevant knowledge and skills
• Ensure that you are always delivering a student focused service
• Contact with customers will give them confidence that they are dealing with a firm where fair treatment in central to culture
• Respond to customers’ needs by seeking to understand the customer requirements and deliver a service that is responsive to these needs
• Ensure the information you provide customers is clear and they are kept appropriately informed throughout their journey

Skills/attributes required:

• Previous sales experience essential, ideally telephone based
• Ability to demonstrate excellent customer service skills
• Proven track record of achieving targets
• Excellent verbal and written communication skills
• A competitive and driven nature to achieve sales targets and be the best
• Ability to listen to customer requirements and respond accordingly
• Ability to recognise customers style and adapt selling technique to suit
• Have the ability to work under pressure and meet deadlines.
• Strong knowledge of MS Office

Behavioural skills required:

• Have a high customer service ethic
• Be able to develop and maintain positive working relationships with others
• Be willing to share ideas and information
• Take pride in achievement of individual and team objectives
• Be adaptable in order to keep pace with business change
• Be capable of acquiring new skills/knowledge as the business develops

This is a very rewarding and exciting opportunity to become part of a dynamic and growing team. If this sounds like you, please click apply!