Servicing Manager

Posted 1 month ago

Servicing Manager – £30,000 – £40,000 DOE – Bournemouth

Have you had experience in Underwriting and are now ready for a new challenge? This could be the role for you – it is an exciting opportunity to join a dynamic and fast-growing financial services business in their brand new offices as a Servicing Manager!

Your primary responsibilities would be to support the Head of Servicing, releasing development funds, working with borrowers in difficulty and monitor servicing tasks and inbox.

Other responsibilities:

  • Produce redemption statements and liaise with all parties to ensure funds are repaid
  • Ensure that Land Registry Titles are updated before the facility expires
  • Report any overdue loans to the Head of Servicing
  • Good phone manner and not be afraid to handle difficult conversations
  • Assist in instructing third party partners such as asset managers and monitoring surveyors
  • Assist Head of Servicing with the management of the company Loan Portfolio
  • Report high risk cases to Head of Servicing
  • Working with borrowers in the early stages of default
  • Assessing monitoring surveyors reports and releasing development funds to borrowers
  • Arranging extensions for borrowers where applicable
  • Update and maintain the company’s CRM, which ensures all internal parties are aware of where each deal is post completion
  • Manage own pipeline of tasks and ensure tasks are worked/added in a timely manner
  • Assist the Head of Servicing (and other members of the Senior Management Team) with updates on the pipeline of deals being worked, ensuring they are being worked efficiently
  • Provide effective communication to all parties, including introducers and/or applicants, ensuring exceptional customer service at all times
  • Work with the wider team so that agreed targets and objectives are met
  • Provide feedback on policies and process to highlight possible improvements or concerns.


  • Property risk experience, ideally underwriting experience for minimum of 12 months
  • Experience of Regulation/Legislation Awareness and knowledge of the Regulated Financial Services environment
  • Basic mathematic skills to assist with redemption calculations
  • Be able to demonstrate critical thinking and initiative when faced with challenges.


  • 25 days holiday +Bank Holidays
  • Annual leave increases by 1 day per year, upto a max of 30 days
  • Workplace pension
  • Christmas and summer parties
  • Regular Company social events
  • Mindfulness sessions in the office
  • Fruit bowl, healthy snacks, Nespresso coffee available all day.

Job Features

Job CategoryAccounting & Finance

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