Servicing Administrator

Posted 1 month ago

Servicing Administrator – £24,000 – £30,000 DOE – Bournemouth

This is an exciting opportunity to join a dynamic and fast growing financial services business in their brand new offices as an Servicing Administrator to support the Servicing Manager and provide exceptional after care to a large portfolio of clients.

Primary Responsibilities:

  • Support servicing team with administrative duties & monitor servicing tasks and inbox
  • Follow up borrowers regarding redemptions and chasing borrowers for monthly payments
  • Produce redemption statements and liaise with all parties to ensure funds are repaid
  • Ensure that Land Registry Titles are updated before the facility expires
  • Report any overdue loans to the Head of Servicing
  • Assist in instructing third party partners such as asset managers and monitoring surveyors
  • Assist Servicing Manager and Head of Servicing with the management of the company Loan Portfolio
  • Update and maintain the company’s CRM, which ensures all internal parties are aware of where each deal is post completion
  • Manage own pipeline of tasks and ensure tasks are worked/added in a timely manner
  • Assist the Head of Servicing (and other members of the Senior Management Team) with updates on the pipeline of deals being worked, ensuring they are being worked efficiently
  • Provide effective communication to all parties, including introducers and/or applicants, ensuring exceptional customer service at all times
  • Work with the wider team so that agreed targets and objectives are met
  • Provide feedback on policies and process to highlight possible improvements or concerns


  • Ideally, experience of Regulation/Legislation Awareness and knowledge of the Regulated Financial Services environment
  • Able to demonstrate a proactive, hardworking, flexible attitude
  • Great telephone manner


  • 25 days holiday +Bank Holidays
  • Annual leave increases by 1 day per year, up to a max of 30 days
  • Workplace pension
  • Christmas and summer parties
  • Regular Company social events
  • Mindfulness sessions in the office
  • Fruit bowl, healthy snacks, Nespresso coffee available all day

Job Features

Job CategoryAccounting & Finance

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