Service Controller

Ringwood
Posted 1 month ago

An exciting opportunity to join a fast-paced company offering a competitive salary, free parking, private health care and childcare vouchers. Are you looking for a role offering variety, a fantastic team environment and benefits? Are you an experienced Service Controller looking for a new challenge? This opportunity could be for you.

The service controller role will include the following: –
• Act as the first point of contact for customers via incoming calls
• Monitor customer websites and email inbox for incoming jobs
• Log jobs within customer agreed time scales
• Allocating Engineers in a timely fashion and to maximise efficiency
• Contact and communicate job allocations to engineers and make adjustments where necessary
• To ensure customer queries are handled and systems updated accordingly
• Ensure maintenance visits are logged and assigned
• To schedule engineers for fitting parts
• Run customer reports as needed

This Service Controller position will be fast paced, and you must be able to act accordingly and think on your feet all while offering exceptional customer service. You will need to be courteous, a strong communicator and able to work under pressure

Ideally you will have a strong customer service background and be used to a help desk environment

Service Controller
Ringwood BH24
Salary £25,000. Full time working hours Monday to Friday

Hours are on 2 shifts
• 7.30 – 4.30
• 8.30 – 5.30
• Both with an hour for lunch
• 1 in 4 Saturdays, busy periods may require 1 in 3 Saturdays
• Bank holiday working – on a shared basis, 1 a year minimum

Job Features

Job CategoryEngineering, Office & Administration

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