Senior Telecoms Engineer

Posted 2 years ago

The Work Shop are currently recruiting for an experienced Telecoms Engineer to join a thriving Telecoms company based in Salisbury.

Key Responsibilities:

  • Provide remote Technical Support to all of the company products installed in the field (occasional site visits may be required)
  • Update support tickets and customer information on our in-house CRM system
  • Log customer enquiries and faults with 3rd Party Support, monitor to ensure the Customers and Services Managers are up to date with any progress.
  • Identify any potential issues that could escalate and liaise with the relevant party, either internal or external to resolve these.
  • Configure broadband routers to ensure a seamless migration
  • Adhere to the support SLA’s and response times in place
  • Always act in the best interest of our customers
  • Support fellow Engineers remotely and on site

This role would suit an experienced Telecoms Engineer, who is now looking for an opportunity to work with a company who recognised and rewards their hard work. You will ideally have iPECS experience, although this is not essential as full training will be provided.

If this sounds like you, please click apply!

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Job CategoryEngineering

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