New Claims Agent

Posted 1 year ago

An exciting opportunity to work for a local business with a presence across the UK. Are you looking for a company that offers excellent training, career progression, a vibrant team environment and benefits package? Are you a confident decision maker with excellent customer service skills and want to make the next step in your career?

Our client is looking to add a New Claims Agent to their busy team offering accident support services to customers.

What is this role all about?
To make prompt contact with referred customers, gather all required information regarding the claim in order to make a judgement on the viability of the claim. Responsible for making judgement calls on claim liability and analysing recovery prospects and risk to the business.

Primary Duties and Responsibilities:

• To accurately gather and record all required information, recognising where further interrogation or validation may be required over and above customer’s version of events
• To satisfy company security requirements in respect of client identification and fraud detection, ensuring team seniors and/or managers are notified of any suspicions
• To liaise with third party insurers, witnesses, repairers and other interested parties as necessary to fully validate claim
• To identify non-viable claims and refer to team senior and/or manager for rejection authorisation
• To provide referrer and customers with regular updates on progress of claim
• To ensure customers are fully understanding of the credit hire process and aware of their obligations

What do we need from you?

• Good level of Education GCSE level or equivalent
• Customer service experience particularly in a call centre environment is highly desired
• Good communication skills
• Organisation skills
• Accuracy skills
• Works well as part of a team
• Target driven

This role would suit a candidate with previous call centre, customer service, claims experience or knowledge of the insurance industry.

This is an excellent opportunity to work with one of the UK’s leading companies offering full training and great career progression

New Claims Agent
Verwood BH31
Working hours vary 8.30am and 6pm (8.30am-5pm/9.30am-6pm) with 1 in 4 Saturdays 9am-1pm
Free parking
Salary £18,000 pa + benefits package

Job Features

Job CategoryCustomer Services

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