Move Executive

Bournemouth
Posted 1 month ago

We are currently recruiting for a unique and exciting role on behalf of our client based in Bournemouth.

They are a fast-growing B Corp Certified business that pride themselves on delivering exceptional service to their clients and now require a Move Specialist to join their team.

The Role:

The right candidate will provide appointment support to the Sales Specialist team, arranging quality appointments and overseeing customer communication channels including telephone, live chat and email.

Duties:

  • Contacting home movers over the telephone, booking them in for a home setup call with the Sales Specialists
  • Explaining to customers how the company can help them throughout the move process
  • Dealing with any objections and using closing techniques
  • Working to achievable targets
  • Managing and coordinating departmental email inboxes, ensuring internal response times are achieved inline with SLA’s
  • Responding to incoming customer queries via live chat
  • Answering general customer queries via inbound lines
  • Providing appointment support (e.g. rearranging appointments) for the Sales Specialist team
  • Working through our internal dialler system, arranging appointments for customers who have expressed an interest in our service

Skills and Experience required:

  • Confident & natural communicator
  • Great people skills with a positive mindset
  • Exceptional attention to detail and organisational skills
  • Experience of a contact centre environment
  • Comfortable with a phone-based role
  • Customer centric and ethically-minded
  • Experience using CRM or similar database software
  • A passion for helping make the world a better place

Benefits:

  • 24 days annual leave plus bank holidays plus birthday off
  • Enhanced Maternity and Paternity Leave
  • Bereavement and Compassionate Leave
  • Sabbatical Policy
  • Access to an Independent Wellbeing Coach and Wellness events
  • Free flu vaccines
  • Regular charity events/volunteering opportunities & sustainability incentives
  • Company sick pay
  • Monthly company days
  • Excellent progression opportunities

Hours: Monday to Friday, 9am – 5:30pm – 37.5 hours per week

Hybrid position: 2 or 3 days from the office

Job Features

Job CategoryCustomer Services

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