Junior Telecoms Engineer

Lucy Pain

Posted 3 years ago

Junior Telecoms Engineer – Salisbury – £18,000 – £24,000 per annum

The Work Shop are currently recruiting for a Junior Telecoms Engineer to a thriving Telecoms Company based in Salisbury.

Key Responsibilities:

  • Provide remote Technical Support to products installed in the field (occasional site visits may be required)
  • Update support tickets and customer information on our in-house CRM system
  • Log customer enquiries and faults, monitor to ensure the Customers are up to date with any progress.
  • Identify any potential issues that could escalate and liaise with the relevant party, either internal or external to resolve these.
  • Configure broadband routers to ensure a seamless migration
  • Adhere to the support SLA’s and response times in place
  • Always act in the best interest of customers
  • Support fellow Engineers remotely and on site

About you:

This role would potentially be great for an IT graduate, or someone technically minded who is looking to progress their IT career long term. 6 months experience within a Telecoms/IT role would be desirable although not essential as full training is provided. Great communication skills and a willingness to learn is key.

If this sounds like you, please click apply!

Job Features

Job CategoryEngineering

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