As an IT Support Technician, you will be supporting several different applications across different platforms, including browser based and mobile applications.

This is a particularly good opportunity for an individual who has had a couple of years in IT support and is eager to learn new things and take the next step in their career working towards becoming a team leader. You should be keen to learn and have strong existing IT knowledge. In return my client will provide on the job training within a friendly and professional team.

Key Responsibilities:
• Answering customer support calls and giving technical advice on the relevant software
• Assisting with the on-going development of the software
• Creating bespoke reports for individual customers
• Performing remote installs and upgrades
• Testing new releases of software
• Investigation of software bugs
• Issuing new licences and monthly serial codes
• In-house IT support

Key Skills:
• Good general IT knowledge
• Helpdesk experience
• Strong experience in a scripting language, for example:
o SQL (Microsoft, Postgres, MySQL etc.)
o Java
o HTML
o PHP
• Excellent communication skills, both verbal and written
• Ability to operate in a busy and challenging environment
• Willingness to learn, with a positive attitude and drive to take on new responsibilities
• Be customer focused and be passionate about delivering excellent customer service
• Able to prioritise, manage and track multiple tasks and tickets
• Attention to detail combined with a common-sense approach
• Troubleshooting, analytical, and problem-solving skills
• Work will be supervised but with scope to work independently

Additional information
• Appropriate software training will be provided
• Working hours: 8.30am – 5.00pm (Monday to Friday)
• Must possess own transport due to location of business
• Free parking
• Uniform provided
• 24 days annual leave plus Bank Holidays
• Salary up to £30,000 depending on experience
• Bonus scheme

This is an excellent opportunity to make your mark in a supportive, friendly environment.
If you are interested in this position, please apply NOW!