IT Software Support Analyst

Hedge End
Posted 11 months ago

As an IT Support Technician, you will be supporting several different applications across different platforms, including browser based and mobile applications.

This is a particularly good opportunity for an individual who has had a couple of years in IT support and is eager to learn new things and take the next step in their career working towards becoming a team leader. You should be keen to learn and have strong existing IT knowledge. In return my client will provide on the job training within a friendly and professional team.

Key Responsibilities:
• Answering customer support calls and giving technical advice on the relevant software
• Assisting with the on-going development of the software
• Creating bespoke reports for individual customers
• Performing remote installs and upgrades
• Testing new releases of software
• Investigation of software bugs
• Issuing new licences and monthly serial codes
• In-house IT support

Key Skills:
• Good general IT knowledge
• Helpdesk experience
• Strong experience in a scripting language, for example:
o SQL (Microsoft, Postgres, MySQL etc.)
o Java
o HTML
o PHP
• Excellent communication skills, both verbal and written
• Ability to operate in a busy and challenging environment
• Willingness to learn, with a positive attitude and drive to take on new responsibilities
• Be customer focused and be passionate about delivering excellent customer service
• Able to prioritise, manage and track multiple tasks and tickets
• Attention to detail combined with a common-sense approach
• Troubleshooting, analytical, and problem-solving skills
• Work will be supervised but with scope to work independently

Additional information
• Appropriate software training will be provided
• Working hours: 8.30am – 5.00pm (Monday to Friday)
• Must possess own transport due to location of business
• Free parking
• Uniform provided
• 24 days annual leave plus Bank Holidays
• Salary up to £30,000 depending on experience
• Bonus scheme

This is an excellent opportunity to make your mark in a supportive, friendly environment.
If you are interested in this position, please apply NOW!

Job Features

Job CategoryInformation Technology

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