Internal Sales Account Manager

Posted 5 months ago

Our client is a national distributor of life safety equipment working on behalf of over 50 major manufacturers, supplying to businesses over the UK. They are looking for a enthusiastic, engaging Internal Sales Account Manager to join the developing commercial office team.

The ideal applicant will have previously worked in a busy, fast-paced office and will have experience of dealing with the processing of sales orders whilst also servicing a high volume of inbound calls and queries.

Key Responsibilities:
• Delivering sales value in line with company profit expectations
• Building strong relationships with all customers
• Contributing positively to the continued growth of the business in all areas
• Being fully committed to supporting colleagues across the business as required

Role Requirements:
• Able to deal with a high volume of inbound calls, multi-tasking as necessary.
• Expected to make outbound calls, particularly following up prospective business or underperforming existing customers.
• Expected to use your questioning and listening skills to understand the needs of your customers and therefore provide an excellent on-going customer experience.
• Be an excellent communicator, extremely comfortable presenting products and services over the phone as well as dealing with potential complaints and issues.
• Be able to provide an extremely high level of service both internally supporting colleagues and externally supporting customers.
• You must be confident, enthusiastic, committed, quick thinking and able to operate in a busy team environment.

Person Specification:
• Quick learner with the ability to learn about new products and services and describe/explain them to customers.
• Organised – setting priorities, coordinating with other members of the sales team, coping with multiple tasks.
• Resilient – the ability to move straight on with the next call and remain upbeat even after dealing with a difficult customer
• Outstanding negotiation skills with the ability to resolve issues and address complaints.
• Excellent communication and people skills.
• Able to manage occasionally difficult customer queries.
• I.T. Literacy – quickly and efficiently accessing records, checking databases, updating files, often whilst talking to a customer at the same time.
• Previous experience of telesales or a comparable sales/customer service role is desirable but not essential.

Internal Sales Account Manager
Monday – Friday 8.30am – 5.30pm
Salary £20,000 pa

Job Features

Job CategoryAccounting & Finance, Office & Administration, Sales & Marketing

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