Customer Service Advisor (Temporary)

Posted 2 months ago

Customer Service Advisor – Romsey SO51 – £21,902 + bonus (up to £2,400)

*Potential to work from home after completion of training, however, you must be available to come into the office when required (meetings, reviews training etc)*

As a Customer Service Advisor, you will respond to contact made by existing customers, regarding queries relating to a service or purchased product, via phone, email, web chat or post.

Duties of the Customer Service Advisor:

  • Deal with all incoming and follow-up contact with customers who have an enquiry or service request, either by phone, email, web chat or post
  • Handle and resolve customer complaints
  • Chase customer orders, refunds, providing product information and all other customer service-related help
  • Consistently provide a strong level of customer service at all times, being knowledgeable and taking ownership to manage enquiries from investigation to resolution
  • Increase customer satisfaction and loyalty by dealing with requests effectively and efficiently
  • Supporting other departments in line with business requirements

Candidate Competencies:

  • Have a previous customer service background in office, retail or hospitality environments ideally with experience in handling complaints
  • Strong communication skills
  • Excellent telephone manner
  • A-C Grade in English GCSE

The Customer Service Advisor role may also suit candidates searching for Customer Advisor, Call Centre, Contact Centre, Retail Assistant or Sales Advisor.

As a Customer Service Advisor, you will work 8-hour shifts over 5 days, including one weekend shift per week and one later finish of 8 pm. You will receive a day off in the week for working a Saturday or Sunday.

Free parking is provided and the company is a 5-minute walk from the train station.
Excellent benefits are provided such as subsidised gym membership, an on-site canteen, discounts on products and team incentives.

Job Features

Job CategoryCustomer Services, Temporary & Contract

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