Customer Service Advisor

Ringwood
Posted 3 months ago

Our client is leading the way in Customer Interaction & process management and are an international outsourced customer service provider with 50,000 staff internationally and 112 sites globally.

We are looking for a Customer Service Advisor working on behalf of on of the UK’s fastest-growing independent cinema businesses

The Role:

  • Handling incoming customer queries across multiple contact channels
  • Ensuring the team delivers exceptional guest care at all times
  • Dealing with escalated queries and ensuring timely resolution
  • Ensuring the brand is present through all customer communications
  • Managing Membership accounts
  • Take ownership of each customer journey, anticipating needs and persevering to resolve cases through personalised solutions.

Skills & Requirements:

  • Previous Customer Service and / or Call Centre experience is desired
  • Proven experience of delivering a high-level of customer care
  • A natural focus for delivering exceptional guest care
  • Resilience under pressure and the ability to tackle challenges head-on
  • Excellent communication skills with both internal and external stakeholders
  • A natural ability to interact with customers through telephone, email & socials
  • Be self-motivated and pro-active
  • Excellent attention to detail
  • A genuine love of film and cinema would be an advantage

Benefits:

  • Fun and sociable team environment
  • Pension Scheme with Standard Life
  • Eye test vouchers and discounts
  • Discounted corporate gym membership with Anytime Fitness (24 hour gym with over 5000 site globally)
  • Involvement with local charities and fundraising days
  • Campaign specific benefits including discounts, incentives and prizes
  • Recommend a friend scheme paid reward of £500
  • Apprenticeships qualifications
  • 50% discount with More bus for monthly and quarterly tickets (Easy connections in and around Bournemouth and Salisbury to Ringwood).
  • Recognition and reward schemes with Love to Shop Voucher rewards.
  • Weekly dress down day
  • Free fruit
  • Cycle to work scheme
  • Tech scheme

£23,882 OTE @ £9.75 per hour – Up to £300 bonus per month

40 paid hours per week.
Shifts: Monday to Friday 8am to 9pm
Weekends 9am to 8pm.
Shifts on a rotating pattern

Job Features

Job CategoryCustomer Services

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