Branch Administrator

Bournemouth
Posted 7 months ago

Are you great with customers both face-to-face and over the phone and looking for an exciting opportunity to join an expanding Hire and Sales company? We are recruiting for an experienced administrator who has excellent IT skills, naturally assertive and thrives working in a fast-paced environment.

Principal Objectives of branch administrator:

To process the hire and/or sales transactions in a manner that meets the requirements of both the customer and the depot. To provide full support to the Branch Manager and Hire & Sales Controller in all areas.

Key Responsibilities:

To ensure that the hire and/or sales transactions are processed both accurately and timely, in accordance with procedure and that all paperwork is filed with the relevant documentation

To ensure that the collection notes and checker tickets are raised at the correct time and then passed on to the Hire & Sales Controller once the equipment has been collected and checked into the depot.

To deal with all customer queries in a pleasant and efficient manner.

To quote transport charges as per the Divisions pricing policy and to maximise where possible the number of delivery and collections carried out by each vehicle whilst avoiding having to hire additional transport where possible.

To produce hire/sale quotations for customers in line with the Branch Managers requirements and to follow up until converted into either a won or lost order.

To participate in stock takes as and when and to input the results of the stock take.

To carry out any project work as directed by the Branch Manager or the Hire & Sales Controller e.G mailshots and telesales.

To work closely with the Hire & Sales Controller to ensure the timely resolution of invoice queries.

To provide cover for the Hire & Sales Controller during periods of holiday or absence.

To ensure that all stock movements are accurately and correctly documented.

To ensure that returns, including weekly stock returns, are completed accurately.

To fully contribute towards the overall safe and successful business performance and growth of the SSD.

Ensure that customers who report to reception are aware of the branch safety rules and are held at reception until the yard supervisor can be contacted via radio to escort the customer to the yard.

The ideal candidate:

Minimum 2 years’ experience with administration

Excellent IT skills with good attention to detail.

Excellent presentation and written and verbal communication skills.

Naturally assertive with the ability to negotiate agreeable solutions.

Ability to work with, and independent of, the head of fleet.

Determined and resilient, with the drive to complete tasks.

Branch Administrator

Christchurch BH23

Salary £22k

Monday – Friday 8am – 5pm

Job Features

Job CategoryOffice & Administration

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