2nd Line Support Engineer

Posted 2 months ago

2nd Line IT Support Engineer – up to £32,000 (DOE) – Ringwood

Our Client – a well-established IT Solutions company are continuously expanding and therefore are looking for an experienced 2nd Line Support Engineer to join their friendly and professional team.

The role will include the following:

  • To provide telephone assistance in resolving through first time fix
  • Provide architecture, management and support of the company’s cloud and on-premise core services
  • To support our end users through identification, research and resolution of 2nd line support cases
  • Site visits to include resolving issues, hardware installation and cabling.
  • To provide advanced support in networking, infrastructure and Wi-Fi
  • To update support, project and customer documentation where required

Experience (required)

  • The ability to plan and co-ordinate their own projects
  • A strong understanding of network technologies and the fundamentals of networking
  • Technical expertise in the full stack of Microsoft Technologies
  • Both High level and low-level solution design and implementation
  • Draytek (or similar) Unified Treat Management Systems and Firewalls
  • UniFi (or similar) Wireless access points
  • In depth understanding of network protocols, routing and subnets
  • Exchange 2000 and above
  • Experience in a broad range of technologies, both in cloud and on premise, covering core services included (but not limited to) networking, M365, ERP.


  • On-site parking
  • Holiday allowance rising with length of service
  • Company Pension scheme
  • Company wide Bonus Schemes
  • Staff chill space with dart board, sofa, TV, games & refrigerator


  • IT Support: 2 years (preferred)

37 hours per week, Monday – Thursday 9:00 – 17:30, Friday 9:00 – 17:00

Job Features

Job CategoryInformation Technology

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