Technical Support Advisor – Southampton | The Work Shop


Date Added: January 4, 2018
Location: Southampton
Salary: £18,500 Category: Information Technology Hours: 8.30am - 5.30pm

Technical Support Advisor – SO40 – £18,500

As a Technical Support Advisor, your role will involve offering support of a technical nature, to customers with queries regarding their purchases.

Duties for the Technical Support Advisor:

  • Respond to customer calls and emails in a timely manner within the required performance targets of the department.
  • Investigate customer’s problems, providing quality, accurate and factual replies; escalating customer queries as required.
  • Consistently maximize work output
  • Continually improve knowledge of the technologies developed by The Company
  • Identify growing problems and bring these to the attention of a Team Manager
  • Promoting clear communications between The Company and its customers.
  • Propose knowledge support articles for all members of the team to use.


Candidate Competencies:

  • Experience of working in a customer focussed environment, preferably on inbound calls, or in a technical support function.
  • Excellent level of spoken and written English
  • A good telephone manner with the ability to adapt your response to the technical level of the customer
  • Qualified to GCSE level or equivalent.
  • An interest in gadgets and technology are a definite advantage


The Technical Support Advisor role may also suit candidates searching for: Technology, Technical Support, IT Support, Helpdesk or 1st Line Support.

The role for the Technical Support Advisor in Totton is a full-time position, Monday-Friday 8:30am-5:30pm. The salary for the role is £18,500 with scope for increase over time.

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