Technical Support Advisor (Polish) – Totton | The Work Shop

Zoe

Date Added: January 8, 2018
Location: Totton
Salary: £19000 Category: Call Centre, Office & Administration

Technical Support Advisor (Polish Speaking) – SO40 – Totton – £19,000

 

As a Technical Support Advisor (Polish Speaking), your role will involve offering support of a technical nature, to polish speaking customers with queries regarding their purchases.

 

Duties for the Technical Support Advisor (Polish Speaking):

 

  • Respond to customer calls and emails in a timely manner within the required performance targets of the department.
  • Investigate customer’s problems, providing quality, accurate and factual replies; escalating customer queries as required.
  • Consistently maximize work output
  • Continually improve knowledge of the technologies developed by The Company
  • Identify growing problems and bring these to the attention of a Team Manager
  • Promoting clear communications between The Company and its customers.
  • Propose knowledge support articles for all members of the team to use.

 

Candidate Competencies:

 

  • Experience of working in a customer focussed environment, preferably on inbound calls, or in a technical support function.
  • Excellent level of spoken and written English
  • A good telephone manner with the ability to adapt your response to the technical level of the customer
  • Qualified to GCSE level or equivalent.
  • An interest in gadgets and technology are a definite advantage

 

The role of the Technical Support Advisor (Polish Speaking) may also suit candidates searching for: Technical Support, Technology, Helpdesk, 1st Line Support or Product Support.

 

The role for the Technical Support Advisor in Totton is a full-time position offering a salary of £19,000. Free parking is provided along with great company benefits.

 

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